Customer Service Maintenance

M. Joseph Deveikis

**** ******* ****** – Amelia, Virginia 23002 – 434-***-**** *.******.********@*****.***

SUMMARY OF QUALIFICATIONS

Accomplished leader with over 12 years of transportation management experience in diverse fleets. Effective communicator who is safety conscious & results oriented/driven. Proficient in staff leadership, effective communication & training while sustaining operational procedures.

PROFESSIONAL EXPERIENCE

Waste Management Inc. 2014 – (Present)

District Fleet Manager

Responsible for managing 8 technicians and 1 supervisor who maintain & repair a domicile fleet of 50 refuse vehicles plus several support trucks

Responsible for managing 2 welders and a supervisor who maintain & repair several hundred containers and compactors across the region

Responsible for forecasting and meeting financial goals of total maintenance spend including labor on a monthly basis

Manages and monitors daily maintenance reports to identify most help needed trucks and technicians to strengthen the weakest links

Communicate effectively with the operations department to ensure the best relationship between maintenance and operations and understand each other’s short/long term needs

Establish performance goals and conducted routine employee counseling

Leveraged industry knowledge/technology to improve fleet performance

Select Accomplishments

Improved customer service interruptions

Improved PM compliance and quality

Reduced spare ratio

Increased warranty claims

Reduced operating cost

Reduced inventory

Reduced down time

Waste Management Inc. 2012 – 2014

Maintenance Supervisor / Lead Technician

Responsible for managing 6 technicians who maintain & repair a domicile fleet of 50 refuse vehicles

Responsible for scheduling & monitoring all maintenance activities to sustain daily operational demands

Manage & maintain vendor relations to ensure service levels are sustained

Managed and monitored daily maintenance records through network system management tools to ensure company, State and Federal guidelines were followed

Performed QCI’s to diagnosed training requirements, leveraged performance results to identify operational improvement requirements

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M. Joseph Deveikis

U.S Army, FT. Drum, NY 2010 – 2012

Sr. Operations Manger

Acting senior manager for an organization with 82 employees. Also responsible for the training and readiness for that organization before and during a 12 month combat tour.

Created and managed a tracking system for scheduled training and operations that is now used as a standard format by higher echelons.

Responsible for inventorying and secured shipment of the organization’s sensitive items valuing upwards of 5 million dollars.

Coordinated transportation for 82 employees and equipment to and from the Regional Area of Operations over 6000 miles away.

Controlled the movement of up to 2 separate convoys conducting logistic movements around the battlefield resulting in mission success with all employees safely returning to base.

U.S Army, FT. Lewis, WA 2008 – 2010

Shop Foreman

Trained and developed 12 employees, performed maintenance and training on 10 wheeled vehicles size 5 ton and up, multiple 5 and 10 ton forklifts, and 5 Rough Terrain Container Handlers.

Managed a successful PM program by creating a tracking system for scheduled training and operations that is now used as a standard format by higher echelons.

Supervised, tracked, and reported to higher echelons the scheduled and unscheduled maintenance of over 40 pieces of equipment.

Constructed a secured maintenance facility to provide employees and equipment safety and protection from the austere elements of the desert.

Ordered and maintained a ready supply of common repair parts and lubrications necessary to meet projected monthly usages saving the Army 300,000 dollars and countless man hours over the course of 12 months.

Ensured all employees where in compliance with set safety standards and that the proper personal protective equipment was used correctly when required.

U.S Army, FT. Drum, NY 2005 – 2008

Recovery Section Supervisor

Trained and mentored 14 employees. Accountable for operational readiness and maintenance of two heavy wheeled wreckers, and 1 60 ton tracked recovery vehicle

Was selected above senior level employees to institute a successful maintenance program in an austere climate that resulted in a 30% higher operational rating for all assigned equipment. Employed analytical management tools such as TQM, 5-S and Lean Six Sigma strategies to sustain quality and efficiency

Maintained accountability and serviceability for a tool room of 1.4 million dollars’ worth of automotive tools.

Diagnosed and repaired several pieces of abandoned Russian construction equipment that was later utilized for lesser jobs which increased the overall engineering capabilities throughout the Area of Operations.

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M. Joseph Deveikis

EDUCATION AND TRAINING

Honor Graduate Heavy Wheeled Vehicle School, Ft. Jackson S.C. 2004

Certified by Meritor on Refuse Cam Brakes

Certified by Horton to rebuild and upgrade fan clutch systems

Graduate of the Primary Leadership Development Course, Ft. Drum, N.Y. 2006

Graduate of Phase 1 Advanced Leadership Course, Ft. Drum, N.Y. 2007

Pursuing BS in Business Management with a concentration in Management & Leadership.

Professional References Available Upon Request

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