Desktop Support Technician

David White

Cell: 612-***-**** Email: *****@****.**.***

PROFILE

Performance driven IT professional with extensive experience surrounding customer service with focus on technical solutions. Disciplined and dedicated to contributing to the bottom line of a progressive organization.

STRENGTHS

Self-Directed

Customer Service

Quality Control

Decisive Leader

Exceptional Results

Customer Loyalty

Results-Oriented

Technical Expertise

Extensive Experience

Time Management

Dependable / Reliable

Problem Solving

TECHNICAL PROFICIENCIES

Platforms: Windows XP/7 Professional/Enterprise, Windows Server 2003/2008 R2, Linux, Sun Solaris UNIX, IBM AIX UNIX, Stratus XAR/Continuum VOS

Tools: Active Directory, Exchange Server 2003/2010, HTML, Terminal Services, Citrix, Cisco VPN, Edge, DameWare, Labtech, LAN Desk, Radia, Dell KACE, SCCM, ConnectWise, Service Now, HPSM, SharePoint, Office, LDAP, Symantec, ShadowProtect, Veritas, McAfee ePO

REVELANT PROFESSIONAL EXPERIENCE

BMW Manufacturing LLC. – Greer, SC 2017 – PRESENT

Technical Support – NCR

MAXIMUS Inc. – Fort Pierce, FL 2015 – 2017

Technician III – Operations Support

Responsible for implementation and support of all IT devices, encryption security and creating quarterly images for the project

Conducted technical training sessions for new hires starting for 3 call centers, traveled to GA backup site yearly for evaluation

Submitted weekly reports detailing project goals, challenges and priorities to the CIO

Managed large groups of systems and deployed security patches via IBM BigFix

Key Tools/Platforms: Active Directory, Exchange Server 2010, BigFix, Windows Server 2008 R2, LDAP, HPSM, Citrix, SharePoint, Office, Windows XP, Windows 7 Enterprise, McAfee ePO

TEKSystems Inc. – Minneapolis, MN 2015 – 2015

Field Engineer – Implementation and Break/Fix

Delta Air Lines Inc. – Minneapolis, MN (Contractor)

Responsible for implementation and support of all IT devices, applications, peripherals, telephone systems, network devices and airline specific equipment at Delta Air Lines campus buildings as well as the Minneapolis International Airport. Provide 2nd tier break/fix solutions on site as needed to support operations.

Key Tools/Platforms: Active Directory, Exchange Server 2010, Windows Server 2008 R2, LDAP, HPSM, Citrix, Edge, DameWare, Desktop Fusion, Radia, SharePoint, Office, Windows XP, Windows 7 Enterprise

TEKSystems Inc. – Minnetonka, MN 2015 - 2015

Support Analyst – Lease Refresh Team

G&K Services – Minnetonka, MN (Contractor)

•Companywide refresh of leased HP laptops and desktops

•Key Tools/Platforms: LAN Desk, Service Now, Symantec, Windows XP, Windows 7 Enterprise

TEKSystems Inc. – Minneapolis, MN 2014 - 2014

Service Desk Analyst – Firmwide Administrator

CliftonLarsonAllen LLP – Minneapolis, MN (Contractor)

•First tier support for all internal firmwide technical issues

•Highly involved in troubleshooting issues surrounding a 3 domain migration of the firm

•Key Tools/Platforms: Citix, SCCM, Active Directory, ShoreTel Communicator, HP Service Manager, PFX Engagement

… Continued

TEKSystems Inc. – Bloomington, MN 2014 - 2014

Deployment Engineer – Windows 7 Migration

Select Comfort – Plymouth, MN (Contractor)

Acted as interim IT Project Lead for TEKSystems

Build and deployment technician for companywide Windows 7 Migration project

Escalation point for technical issues related to business critical applications

Key Tools/Platforms: Active Directory, Windows Server 2008 R2, Dell KACE, Office, Windows XP/7 Professional

Mytech Partners Inc. – Roseville, MN 2013 - 2014

Managed Services Engineer I – Service Desk Support

Strength in leadership and training during acquisition transition

On call 24/7 for emergency issues supporting VPN connectivity issues in a Terminal Services environment

Key Tools/Platforms: Active Directory, Windows Server 2003/2008 R2, Microsoft Exchange Server 2007/2010, Microsoft Office 2003/2007/2010, Terminal Services, Windows XP/7 Professional, Labtech, Connectwise

Synergy Services Inc. – Saint Paul, MN 2012 - 2013

Systems Specialist – Operations Staff

Documented standard operating procedures in the knowledgebase, and user/company specific instructions

Performed after hours server maintenance and installations/ afterhours contact for emergency issues

Key Tools/Platforms: Active Directory, Windows Server 2003/2008 R2, Microsoft Exchange Server 2007/2010, Terminal Services, Windows XP/7 Professional, Labtech, Connectwise, ShadowProtect, Symantec

Salvation Army – Minneapolis, MN 2010 – 2011

Assistant Call Center Supervisor – Intern Greater Minneapolis Areas

•Acknowledged for unwavering commitment to providing exceptional customer service with 5 Excellence Awards Acted as interim call center supervisor.

Key Tools/Platforms: Windows XP Professional, Microsoft Office, Milage and Routing Software, Customer Service

Wisconsin Indianhead Technical College – New Richmond, WI 2009 – 2010

Computer Lab Technician – Work Study – Learning Resource Center

Acted as computer lab contact for student and staff technical issues and catalogued library material, prepared bibliographic indexes, guides and search aides

Key Tools/Platforms: Windows XP Professional, Customer Service

American Express Co. – Phoenix, AZ 1998 – 2002

Senior Systems Administrator – Information Processing Center (IPC)

Promoted to higher-level position for superior performance and company dedication

Excelled in command center, successfully balancing staff and client needs, and utilizing technical skills

Responsible for multiple platforms in a distributed operations production environment

Key Tools/Platforms: Sun Solaris (E10000) Brokerage, IBM AIX SP Server (ExpressNet, Mailhub, Proxy Server), Stratus XAR/Continuum VOS (Settlement Files), csh/bash shell scripting, Windows NT

IBM (International Business Machines) Contractor – Phoenix, AZ 1997 – 1998

Provided backup solutions in a tape library using Veritas and 3M technology

Key Tools/Platforms: Veritas, Windows 3.1

EDUCATION

Inver Hills Community College – Inver Grove Heights, Minnesota 2015

Microsoft Technology Associate Certification – Microsoft Certified Professional

Dell Education Services – St. Paul, Minnesota 2013

PowerEdge Server, Desktop and Notebook Certifications

Wisconsin Indianhead Technical College – New Richmond, Wisconsin 2010

Undergraduate Coursework in Information Technology Web Design and Programming

Rio Salado Community College – Tempe, Arizona 1998

Undergraduate Coursework in Information Technology UNIX System Administration

…Additional references and supporting documentation furnished upon request…

Contact this candidate