Richelle Anne N. Matieñzo

Block * Lot * Phase * C4 Saint Monique Valais Subdivision,

Barangay Pantok, Binangonan, Rizal 1940

(091*-***-****

ac07kr@r.postjobfree.com / ac07kr@r.postjobfree.com

Skype: Richelle.anne.matienzo

SUMMARY

Working as a home based professional who have a total of 10 years working experience. I spend 7 years in the corporate world working in different line of business such as events management, call center recruitment, marketing, insurance & investments adviser, and the big chunk of my corporate life was working in the customer service business and as a freelancer for 3 years I consider myself well versed in social media management, end to end podcast management, transcription, data encoding/scraping, in depth market research.

WORK EXPERIENCES

Carly Cohen and Christie Knoxx

Maple Event Group

June 2017 – present

-Ungerboeck software.

Amanda Farmer and Scott O’Brien

Lawyers Chambers on Riley, Admin Assistant

April 2015 – present

-Create automation for email opt-ins using Bloom in WordPress and Campaign Monitor (Email Marketing).

-Generate credit reports and creating receipts for clients.

-End to end podcast management (scheduling of guests for the show, email reminders, adding their bio in Google drive and their headshots for the podcast episode).

-Setting up invoices in our office online banking.

-Research work (Google Analytics course, social media, SEO)

-Email Management and Marketing using Google and Campaign Monitor

-Weekly newsletters

-Blog and Website management for 3 websites using WordPress, monitoring of Q & A forum, monitoring of orders in WooCommerce and Member Mouse.

-Transcription of podcast episodes

-Uploading podcast video in Vimeo and publishing it in Wordpress.

-Use of EventBrite in creating events with tickets.

-Social Media Management (LinkedIn, Twitter and Facebook page)

-Ad hoc tasks such as booking of flights and hotel, formatting agreements, copy typing amendment, online purchases, fixing her PowerPoint presentation…

Kim Richwol

Feedmee Admin Assistant

September 2016 - present

-Approving of hours for staff for 2 stores and generating the report per weekly basis using Kounta and Zuus Workforce.

-Payroll and adding availability for staff

-Graphic designs (Menus, training manual diagrams, store signage)

-Training Manual revision

-Google internal site and official website revision

-Admin work such as scheduling of trash bin pickups per week, drafting weekly employee newsletter

-Inventory using Kounta, Dropbox and Google sheets.

-Cost management, prepare sales report

-Data encoding of new items to be added in Kounta.

Christiana Cranwell

Affordable Quality Cabinets & The Lafferty Group Part-time Data Encoder

December 2015 to present

-Generating leads for shipping labels.

Paula Uscanga-Torres

Natural Products Azteca Part-time Virtual Assistant

April 2016 - June 2016

-Social Media Management

-Blog article writing

-Research work

-Database building

-Creating accounting spreadsheets

-Mailchimp list management

-Creating email signatures

Gorik François

Part-time General Virtual Assistant

February 2016 – March 2016

-Blog/article writing

-Research work about travel spots in Vietnam

-Infographics

Jeremy Kittel Project (eLance Client)

August 31, 2015 to present (for project basis)

-Data Entry - Approximately 3 to 5 hours (Email Entry List in Mailchimp)

-Research work about musical festivals

Tandem Project (eLance Client)

Web Research and Data Entry Specialist

March 23, 2015 to April 15, 2015

-Countercheck school info from the Tandem site such as name, address, and phone number with Google maps.

Zen eBiz Solutions Project

Freelance Home based Sourcing Associate

March 2015 to July 2015

-Post job openings to different home based FB groups and my personal FB wall.

-Gathering of resumes and paper screening applicants.

-Applicant endorsements to recruiters and clients

-Conducting new hire orientation including HMO

Octane Athletic Performance

Business Development Manager

November 2014 to December 2015

-I work a full-time VA for a brick and mortar gym based in San Antonio, TX.

-Google Calendar Management - my boss’ personal schedules, existing clients, cleaning

-Appointment Setting for existing and potential clients

-Hotel & Airline Reservation

-I order goods and services for my boss.

-Customer Service through email and phone

-Social Media Management including: MeetEdgar and Hootsuite.

-Podcast Show Management including: Libsyn, WordPress, Show Notes Transcription (Express Scribe).

-Email Management using Mailchimp

-Client Management using Mindbody software.

-Use of Canva and Pixlr for simple image editing for social media posts.

Humanatic

Call Reviewer

August 2014 to Present

-Humanatic is a website for freelancers who want to earn extra money during their spare time. I reviews calls according to the clients' standards

DMAi

May 2014 to July 2014

Home Based Senior Social Media Analyst

-Provide support for junior analyst in terms of tool navigation and item tagging

-Cascade policy updates to Junior Analysts

-Admin tasks such as shift change request, employment evaluation, daily quota monitoring and

-Screen auction items in accordance to eBay restrictions.

-The management commended me several times for taking an extra mile to do my job

-Some of my suggestions were used by the management to improve client satisfaction as well as to develop processes to optimize Analysts' performance

DMAi

Home Based Social Media Analyst

December 2013 to May 2014

-Review and categorize auction items for easier customer navigation

-Post job openings to different social media networks

-Build a U.S based job post database

Green Griffin Transcripts

Home Based Subcontractor

November 2013 to January 2014

-Transcribe board meetings, symposiums, seminars, parent -teacher conference, panel interviews and focus group discussions

-Turn- around time depending on the length of the recording

Global Process Manager Inc. (GPMI)

Member Care & Safety Agent

May 2011 to October 2013

-Review members' profile, photos and other information uploaded by members

-Screen recorded reference interviews of past employers

-Update internal database of sex offenders

-Answer members' inquiries through email

-Process membership subscription refunds according to policy

-Provide customer service through email and should at least anticipate

all possible questions or issues that may arise related to their concerns

-Investigate complaints or flags from other members

Duets Weddings & Events

Part-time Wedding Coordinator

June 2011 to December 2014

-Follow a specific timeline and supervise suppliers

-Assist entourage during processional

-Check if the suppliers' deliveries are complete and special instructions are followed accordingly

-Guest management during pictorial, wedding and reception

-Oversee ingress and egress

-Gift inventory

-Troubleshoot issues that may arise during the event

-Assist during pictorial

Pro Search MSI

Freelance Recruitment Specialist

June 2011 to August 2013

-Sourcing of candidates

-Conducting Initial Interview and discuss hiring process to applicants as well as applicant briefing about their prospective employer

-Endorse applicants to the HR representative of the company for the next interview

-Schedule assessments, interviews and pre-employment medical

examination

Sun Life Financial Inc.

Insurance Advisor

November 2010 - December 2011

-Client servicing such as updates in policies (Address, beneficiary change)

-Answer questions about their respective policies

-Licensed insurance agent both traditional and VUL

-Undergone property management training

Convergys

Recruitment Associate & Pre-requisites

December 15, 2010 - March 11, 2011

Assist applicants for online registration batch by batch

Conduct initial interview for communication assessment

Endorse applicants who passed to their final interviewer

Admin jobs such as printing out Kenexa ID for online tests, posting of job opening from different Convergys site to all floors

Test Administration

Facilitate job offer and answer questions related to their employment and training schedule

Encode assessment results for all applicants

New hire orientation including discussing regularization and benefits.

Teleperformance Philippines

Consumer Billing Agent

April 2010 to July 2010

-Worked under an Australian based telecommunications company

-Answers member enquiries about their bill

-Up selling according to customers' needs

-Set up payment extensions or arrangements

-Schedule phone/line repair

Qartas Corporation

Team Lead for Corporate Account Executives

October 2009 to March 2010

-Prepare PowerPoint presentation tailor fit for our prospective client

-Client Servicing

-Monitor my team's performance

-Screen applicants fit for the Corporate Account Executive post

-One on one coaching with each executives

-Incentives and benefits orientation once regularized

ePerformax Contact Centers & BPO

Customer Support Agent

April 2007 to May 2009

-Provide customer service through inbound calls and emails

-Screen calls if needs to be transferred to Spanish, Risk Management and PayPal Buyer Credit Department

-Discuss "risk model" and other policies to customers having trouble using their PayPal account In buying or receiving payments

-During my final months, I was transferred to a pioneer team handling PayPal Canada customers since I have a high customer satisfaction rating

Child’s Play Photography Incorporated

Account Executive

June - September 2006

-Conduct suppliers’ bidding to different schools

-Submit proposals to key persons

-Appointment setting for PowerPoint presentation

-Client Servicing

-Receive down payment from clients during pictorial

All CircuitAsia Incorporated

Production Coordinator

September – February 2006

-Coordinate suppliers’ meeting for our quarterly event

-Supervise ingress and egress of events

-Solicit donations for Gift Foundation

-Arrange Go see of models for Mango Rum AD

-Inquire and request for quotations for prospective suppliers

-Handle talents’ payments (dancers and models)

SEMINARS & EXTRA CURRICULAR ACTIVITIES

Duets Wedding and Events

Wedding Coordinator

Make sure supplier deliveries, schedule timeline, and agreements are followed.

Assist entourage to their positions during the bridal march.

Prepare guest souvenirs including VIP.

Vendor Payments if there’s any balances that needs to be paid.

Ingress and egress of reception

Inventory of wedding gifts.

EDUCATION

2001 to 2005 Saint Paul University Manila

Bachelor of Arts Major in Communication Arts

PERSONAL DETAILS

Citizenship: Filipino

Languages: Filipino and English (U.S. and Australian)

Last salary: $550.00 (Home Based) or $5 AUD per hour (hourly rate) -

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