Customer Service Social Media
Resume:
Richelle Anne N. Matieñzo
Block * Lot * Phase * C4 Saint Monique Valais Subdivision,
Barangay Pantok, Binangonan, Rizal 1940
************@*****.*** / ************@*****.***
Skype: Richelle.anne.matienzo
SUMMARY
Working as a home based professional who have a total of 10 years working experience. I spend 7 years in the corporate world working in different line of business such as events management, call center recruitment, marketing, insurance & investments adviser, and the big chunk of my corporate life was working in the customer service business and as a freelancer for 3 years I consider myself well versed in social media management, end to end podcast management, transcription, data encoding/scraping, in depth market research.
WORK EXPERIENCES
Carly Cohen and Christie Knoxx
Maple Event Group
June 2017 – present
-Ungerboeck software.
Amanda Farmer and Scott O’Brien
Lawyers Chambers on Riley, Admin Assistant
April 2015 – present
-Create automation for email opt-ins using Bloom in WordPress and Campaign Monitor (Email Marketing).
-Generate credit reports and creating receipts for clients.
-End to end podcast management (scheduling of guests for the show, email reminders, adding their bio in Google drive and their headshots for the podcast episode).
-Setting up invoices in our office online banking.
-Research work (Google Analytics course, social media, SEO)
-Email Management and Marketing using Google and Campaign Monitor
-Weekly newsletters
-Blog and Website management for 3 websites using WordPress, monitoring of Q & A forum, monitoring of orders in WooCommerce and Member Mouse.
-Transcription of podcast episodes
-Uploading podcast video in Vimeo and publishing it in Wordpress.
-Use of EventBrite in creating events with tickets.
-Social Media Management (LinkedIn, Twitter and Facebook page)
-Ad hoc tasks such as booking of flights and hotel, formatting agreements, copy typing amendment, online purchases, fixing her PowerPoint presentation…
Kim Richwol
Feedmee Admin Assistant
September 2016 - present
-Approving of hours for staff for 2 stores and generating the report per weekly basis using Kounta and Zuus Workforce.
-Payroll and adding availability for staff
-Graphic designs (Menus, training manual diagrams, store signage)
-Training Manual revision
-Google internal site and official website revision
-Admin work such as scheduling of trash bin pickups per week, drafting weekly employee newsletter
-Inventory using Kounta, Dropbox and Google sheets.
-Cost management, prepare sales report
-Data encoding of new items to be added in Kounta.
Christiana Cranwell
Affordable Quality Cabinets & The Lafferty Group Part-time Data Encoder
December 2015 to present
-Generating leads for shipping labels.
Paula Uscanga-Torres
Natural Products Azteca Part-time Virtual Assistant
April 2016 - June 2016
-Social Media Management
-Blog article writing
-Research work
-Database building
-Creating accounting spreadsheets
-Mailchimp list management
-Creating email signatures
Gorik François
Part-time General Virtual Assistant
February 2016 – March 2016
-Blog/article writing
-Research work about travel spots in Vietnam
-Infographics
Jeremy Kittel Project (eLance Client)
August 31, 2015 to present (for project basis)
-Data Entry - Approximately 3 to 5 hours (Email Entry List in Mailchimp)
-Research work about musical festivals
Tandem Project (eLance Client)
Web Research and Data Entry Specialist
March 23, 2015 to April 15, 2015
-Countercheck school info from the Tandem site such as name, address, and phone number with Google maps.
Zen eBiz Solutions Project
Freelance Home based Sourcing Associate
March 2015 to July 2015
-Post job openings to different home based FB groups and my personal FB wall.
-Gathering of resumes and paper screening applicants.
-Applicant endorsements to recruiters and clients
-Conducting new hire orientation including HMO
Octane Athletic Performance
Business Development Manager
November 2014 to December 2015
-I work a full-time VA for a brick and mortar gym based in San Antonio, TX.
-Google Calendar Management - my boss’ personal schedules, existing clients, cleaning
-Appointment Setting for existing and potential clients
-Hotel & Airline Reservation
-I order goods and services for my boss.
-Customer Service through email and phone
-Social Media Management including: MeetEdgar and Hootsuite.
-Podcast Show Management including: Libsyn, WordPress, Show Notes Transcription (Express Scribe).
-Email Management using Mailchimp
-Client Management using Mindbody software.
-Use of Canva and Pixlr for simple image editing for social media posts.
Humanatic
Call Reviewer
August 2014 to Present
-Humanatic is a website for freelancers who want to earn extra money during their spare time. I reviews calls according to the clients' standards
DMAi
May 2014 to July 2014
Home Based Senior Social Media Analyst
-Provide support for junior analyst in terms of tool navigation and item tagging
-Cascade policy updates to Junior Analysts
-Admin tasks such as shift change request, employment evaluation, daily quota monitoring and
-Screen auction items in accordance to eBay restrictions.
-The management commended me several times for taking an extra mile to do my job
-Some of my suggestions were used by the management to improve client satisfaction as well as to develop processes to optimize Analysts' performance
DMAi
Home Based Social Media Analyst
December 2013 to May 2014
-Review and categorize auction items for easier customer navigation
-Post job openings to different social media networks
-Build a U.S based job post database
Green Griffin Transcripts
Home Based Subcontractor
November 2013 to January 2014
-Transcribe board meetings, symposiums, seminars, parent -teacher conference, panel interviews and focus group discussions
-Turn- around time depending on the length of the recording
Global Process Manager Inc. (GPMI)
Member Care & Safety Agent
May 2011 to October 2013
-Review members' profile, photos and other information uploaded by members
-Screen recorded reference interviews of past employers
-Update internal database of sex offenders
-Answer members' inquiries through email
-Process membership subscription refunds according to policy
-Provide customer service through email and should at least anticipate
all possible questions or issues that may arise related to their concerns
-Investigate complaints or flags from other members
Duets Weddings & Events
Part-time Wedding Coordinator
June 2011 to December 2014
-Follow a specific timeline and supervise suppliers
-Assist entourage during processional
-Check if the suppliers' deliveries are complete and special instructions are followed accordingly
-Guest management during pictorial, wedding and reception
-Oversee ingress and egress
-Gift inventory
-Troubleshoot issues that may arise during the event
-Assist during pictorial
Pro Search MSI
Freelance Recruitment Specialist
June 2011 to August 2013
-Sourcing of candidates
-Conducting Initial Interview and discuss hiring process to applicants as well as applicant briefing about their prospective employer
-Endorse applicants to the HR representative of the company for the next interview
-Schedule assessments, interviews and pre-employment medical
examination
Sun Life Financial Inc.
Insurance Advisor
November 2010 - December 2011
-Client servicing such as updates in policies (Address, beneficiary change)
-Answer questions about their respective policies
-Licensed insurance agent both traditional and VUL
-Undergone property management training
Convergys
Recruitment Associate & Pre-requisites
December 15, 2010 - March 11, 2011
Assist applicants for online registration batch by batch
Conduct initial interview for communication assessment
Endorse applicants who passed to their final interviewer
Admin jobs such as printing out Kenexa ID for online tests, posting of job opening from different Convergys site to all floors
Test Administration
Facilitate job offer and answer questions related to their employment and training schedule
Encode assessment results for all applicants
New hire orientation including discussing regularization and benefits.
Teleperformance Philippines
Consumer Billing Agent
April 2010 to July 2010
-Worked under an Australian based telecommunications company
-Answers member enquiries about their bill
-Up selling according to customers' needs
-Set up payment extensions or arrangements
-Schedule phone/line repair
Qartas Corporation
Team Lead for Corporate Account Executives
October 2009 to March 2010
-Prepare PowerPoint presentation tailor fit for our prospective client
-Client Servicing
-Monitor my team's performance
-Screen applicants fit for the Corporate Account Executive post
-One on one coaching with each executives
-Incentives and benefits orientation once regularized
ePerformax Contact Centers & BPO
Customer Support Agent
April 2007 to May 2009
-Provide customer service through inbound calls and emails
-Screen calls if needs to be transferred to Spanish, Risk Management and PayPal Buyer Credit Department
-Discuss "risk model" and other policies to customers having trouble using their PayPal account In buying or receiving payments
-During my final months, I was transferred to a pioneer team handling PayPal Canada customers since I have a high customer satisfaction rating
Child’s Play Photography Incorporated
Account Executive
June - September 2006
-Conduct suppliers’ bidding to different schools
-Submit proposals to key persons
-Appointment setting for PowerPoint presentation
-Client Servicing
-Receive down payment from clients during pictorial
All CircuitAsia Incorporated
Production Coordinator
September – February 2006
-Coordinate suppliers’ meeting for our quarterly event
-Supervise ingress and egress of events
-Solicit donations for Gift Foundation
-Arrange Go see of models for Mango Rum AD
-Inquire and request for quotations for prospective suppliers
-Handle talents’ payments (dancers and models)
SEMINARS & EXTRA CURRICULAR ACTIVITIES
Duets Wedding and Events
Wedding Coordinator
Make sure supplier deliveries, schedule timeline, and agreements are followed.
Assist entourage to their positions during the bridal march.
Prepare guest souvenirs including VIP.
Vendor Payments if there’s any balances that needs to be paid.
Ingress and egress of reception
Inventory of wedding gifts.
EDUCATION
2001 to 2005 Saint Paul University Manila
Bachelor of Arts Major in Communication Arts
PERSONAL DETAILS
Citizenship: Filipino
Languages: Filipino and English (U.S. and Australian)
Last salary: $550.00 (Home Based) or $5 AUD per hour (hourly rate) -
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