Technical Support Customer Service
Resume:
Penetrante, Lloyd Simon B.
***********@*****.***
Telephone: (032-***-**** Cell phone: 091*-***-****
*** ********** ****** ********* ******* City Cebu 6045
Date of Birth : July 13, 1982
Nationality : Filipino
Gender : Male
Civil Status : Married
Height : 5’8”
Weight : 162 pounds
Technical Support (Non Voice) (October 2016 to April 2017)
KKH Philippines Technology and Information Services Inc.
Provide email support for technical advisory and technical services. Process and resolve concerns and complaints of customers on technical aspects of the product. . Provide solutions on mobile technology and hand held devices, commonly used software and applications for Android Phones and similar gadgets.
Technical Support Representative (August 2015 to February 2016)
1&1 Internet Philippines
Provide support for UK customers such as web hosting and email hosting Problems, domain validation and domain registration. Isolate web and email Hosting using putty to locate where is the current hosting. Modify, change or add DNS, A record, MX record, CNAME, email and web forwarding. Help Customer setup their email on Outlook, Mac Mail, iPhone, iPad or android Devices using POP3 or IMAP. Provide support by selling service or product for Customer’s hosting benefit.
Technical Support Representative (October 2011 to March 2015)
Convergys Philippines Corporation
Assists Customers about Their Microsoft Software Problems, Answers Questions, and Isolates and Troubleshoots, Virus Removal, PC Tune Up. Troubleshoot internet problems and customer sales.
IT Staff / Outbound Call Center Agent (November 2009 to July 2011)
Direct Response Marketing and Training Solutions
Isolate and Troubleshoot computer Workstations and Servers, Maintain Servers, Leads and assisting agents queries about their Workstation Problems. Making Daily Reports and sent it to Clients. Assist Managers about their software problems, Editing Pictures using Adobe Photoshop and other stuff. Call customers regarding the service that we can offer by switching their Phone or Land line Service to our product with lesser monthly fee.
AutoCAD Operator / Cadet Engineer 1 (February 2008 to September - 2009)
Celistino Condor Construction
Planning and estimates of footings, columns, beams, girders, slabs, CHB, retaining wall, trusses, paint finish, summary of forms, volume of excavation, volume of concrete, reinforcing bars and stirrups with the use of excel office application. Estimate, edit plans, reinforcement steel cutting list using AutoCAD software. Administrative jobs such as: attendance, overtimes, reports and document creation. Isolate and troubleshoot office computer hardware, software and network issues.
Educational Background
College
Field of Study : Bachelor of Science in Civil Engineering
Date Graduated : March 24, 2007
University : Cebu Institute of Technology University
Address : N. Bacalso Avenue Cebu City
Secondary Education
School : Saint Scholastica’s Academy
Address : TabunokTalisay City Cebu
Elementary Education
School : Talisay City Central School
Address : Poblacion Talisay City Cebu
Name
Company
Position
Contact No.
Email Address
Lionel Delantar
KKH Philippines Technology and Information Services Inc.
Team Manager
******.********@*******.***
Maria Eleanor Hiramis
KKH Philippines Technology and Information Services Inc.
Senior Team Manager
*******.*******@*******.***
Wilfredo Viodor
1&1 internet Philippines
Team Lead
********.******@*****.***
Contact this candidate