Stijepo Carlos Enrique Kristovic Astudillo

*-* ******* ****** ***** Condominium

Cybergate Complex, EDSA, Ilaya Barangka, Mandaluyong Cell-phone: +639********* (Philippines)

E-mail Address: ac07i0@r.postjobfree.com

OBJECTIVES

To work in a reputed organization with an appropriate position where I can develop and utilize my professional skills, effectively and efficiently, collaborating, helping, supporting the processes based in my experience and contributing with the organization’s growth. QUALIFICATIONS

• Thirteen years of professional experience:

• Ten years of experience as a Business Manager with six years of experience as a SAP HCM Manager and Key User.

• Two years of experience as a Multilingual CSR.

• One year of experience as a Supply Chain Coordinator / QA.

• High experience on creation and improve the management work systems, Increasing the company’s production, resolving work problems, conflicts, evaluation and analysis of organizational situations. WORK EXPERIENCE

Collector Analyst

Maersk GSC Ltd. – Finance and Accounting

May 2016 –

Work Functions:

• Manages and collects outstanding customer accounts, whilst maintaining the highest level of customer service, manages all assigned accounts in accordance with Maersk business rules, collections strategy and workflow guidelines.

• Regularly engages with customers via phone, to ensure the timely payment of invoices and the resolution of any disputes or queries, engages in problem solving and actively aim to find solutions to issues that are inhibiting the payment of invoices.

• Create and send statement of accounts to clients

• Review and modify statements of account and ensure appropriate attention to detail and that they fall in line with SLAs and client requirements

• Review business reports, identify invoices outstanding and generate call lists for collectors on a daily basis.

Supply Chain Coordinator Spanish Specialist

Ingram Micro LLC. - Vendors Management

January 2015 – February 2016

Work Functions:

• Responsible for support specific parts of the pipeline of electronic and manual data flow between the Vendors, the Buyers, Sales, and the ALC’s in four key areas: Pushing and pulling Direct Ship PO information between Sales, the Vendor, and the Direct Ship Billing Team.

• Ensure that information follows a quick and cost efficient path between the concerned parties, communicating with vendors, purchasing associates, and ALC associates to resolve moderately complex issues on open orders, and customer satisfaction issues. Spanish Process Associated BPO

GENPACT LLC - Aetna International - GSK

May 2013 – December 2014

Work Functions:

• Responsible for providing customer service to customer inquiries as they relate to health services and medical information, handling of adverse event, quality complaints in a prompt, courteous, clear and concise manner, solving problems and educating callers about health care procedures and document all customer interactions in the CSR’s system.

• Initiate the resolution for all customer requests and ensures an excellent standard of service and high level of customer satisfaction.

Functional Consulter HCM / Payroll and Time Manager Pesquera Hayduk S.A. - Administrative and Accounting Department February 2011 – January 2013

Work Functions:

• Key User of HCM Module in SAP System.

• Responsible of the analysis, review, conciliation and refund of contributions with Pensions Founds Management Companies (AFP) about debits, illegal charges, bank account status emissions and debit calculation periods.

• Responsible of Authorize and approve the overtime payment, extraordinary payment, and also discounts for tardiness, loans, responsible for the elaboration of statistic forms of Time Management in SAP. Elaboration and coordination and authorization about the execution of the internal Policies and Procedures of the company.

Human Resources Analyst

Pesquera Hayduk S.A. - Human Resources Department

February 2008 – January 2011

Work Functions:

• Analysis, review y conciliation with Pensions Funds Management Companies (AFP) about debts, illegal charges, bank account status emissions and debt calculation periods.

• Analyze, control, review and approve the Control of Employees Regular Attendance, overtime, permissions, licenses and others related to Production in Human Direct and Indirect Consume to different productive units of the company.

• Monitoring and review of the regular fulfillment of rules and policies stated in the Intern Work Regulations of the company.

Administrative – Counting Analyst

Pesquera Hayduk S.A. - Administrative and Accounting Department January 2003 – January 2008

Work Functions:

• Elaboration of the monthly payments check list of the company’s employees, legal statement of PDT and annual declaration of work operations with third people (DAOT).

• Incoming of documents (checks, payment letters, vouchers, fishing liquidations, payment of local taxes, etc.) into Business Management Integrated System and approval with appropriate monthly buying and selling registers

• Ensure of the company’s fulfillment of accounting and administrative responsibilities. Responsible for financial audits, external payers’ requirements, taxes payment stated by SUNAT (Peruvian taxes Institution).

EDUCATION

• Inca Garcilaso de la Vega University - Perú

Administrative and Economic Sciences Faculty (Aug 1994 – Dec 2000) Business Administration and Management Degree - PEED Human Resources Specialist (Jan 2001 – May 2002)

SKILLS AND CERTIFICATIONS

Programs: SAP, Visual Fox Pro 6.0 for Windows

Office Tools: Microsoft Office, Internet Explorer, Lotus Notes Languages: Native Spanish Speaker, Intermediate English, Basic Portuguese

Contact this candidate