Manager Management

Margaret E. Marstin

**** **** ******* ** #**

PO Box 1473 Home: 912-***-****

Lugoff, SC 29078 ***.****@*******.***

Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Highlights

Cross-functional team management

Policy/program development

Compensation/benefits administration

Operations management

Strong organizational skills

Large cash/check deposits expert

Complex problem solving

Computer-savvy

Sound judgment

Calm under pressure

Accomplishments

State of Georgia Notary Public

State of Georgia Certified Workers' Compensation Professional

Experience

The Brown Firm, LLC. 9/23/2013 to 2/22/2017

Business Operations Manager/Finance Controller, Assistant Firm Manager/Office Manager-Savannah, Support Specialist II, Support Specialist/Receptionist

Human resources management

Payroll and Time tracker management

Accounts receivable

Accounts payable

Maintenance of vendor relations

Disbursement of case related funds

Workers’ Compensation case management

Ensuring compliance of firm policies and procedures

Developing and implementing firm policies and procedures

Establishment and coordinating of firm related events

Conduct new hire and new hire training

Initial point of contact for perspective clients

Intake specialist of newly signed clients

Locate and research police reports

Established notices of representation

Maintained correspondence and worked indirectly with field agents and co-counsel attorneys

Data collection and analysis for marketing purposes

Answering a multi-lined phone system

Gathering and logging e-faxes and emails

Gathering, logging and filing documents

Logging information into Excel documents, computer data drives, and a cloud related software program.

Managed incoming and outgoing mail and maintained office supplies

Scheduling and appointment maintenance

State of Maryland, Prince George’s County Child Support Enforcement

Family Investment Specialist II – Erasing Borders Grant Program 2/2011 to 7/2012

Coordinating and conducting client interviews

Registering in-coming cases

Creating and transmitting intergovernmental petitions

Enforcing delinquency cases

Gathering and compiling data

Creating standard operating procedures

Creating case files

Data reconciliation between jurisdictions

Calvert County Probation and Parole 1/2011 to 2/2011

Specialist Intern

Assisted Probation and Investigative Officers in the processes necessary to maintain order and contact with offenders.

Pulling Statement of Charges from courts

Urinalysis Testing

Documenting orders of pre-sentence investigations

Preparing documents for offender report days

United States Army National Guard 6/2009 to 7/2011

Specialist/Corporal

74D – Chemical, Biological, Radiological, Nuclear Specialist

Officer Candidate

State of Delaware, Sussex Family Court 5/2007 to 6/2010

Administrative Specialist II

Maintaining daily caseloads for the Commissioners

Reviewing and processing documents

Dictation/transcription

Tracking court motions

Coordinating and scheduling hearings

Speaking with and assisting litigants

Interacting with various law enforcement agencies

Masco Corporation 9/2004 to 3/2007

Administrative Specialist/Safety Coordinator

Created and implemented a new scheduling network, allowing the company to increase productivity and generate higher revenues

Created and maintained internal and government regulated safety policies and programs.

Contract maintenance

Processing incoming funds

Account collections

Client billing

Fixed-asset control

Scheduling

Maintaining client documentation

Vehicle maintenance control

Purchase orders and Inventory

Payroll

Vance Security Services 7/2003 to 8/2004

Project Manager

Effectively supervised 25 officers while working directly with local and state law enforcement and emergency personnel.

Demonstrated strong, reliable leadership through a major company transition from Security Services of America to Vance Security Services.

Scheduling DOT drug screenings and DOT physicals

Maintaining CCTV and keycard access control systems

Coordinating 24 hour shift scheduling

Payroll management

Secure the facility and enforce particular procedures during international LNG ship docking.

Education

Master of Science: Administration of Security and Justice June 2010

GPA: 3.89/4.0

Bachelor of Science: Criminal Justice Administration April 2006

GPA: 3.53/4.0

Bachelor of Arts: Art and Design with focus in Graphics

70 Semester Hours

Affiliations

Alpha Phi Sigma (Eta Theta Chapter)

National Association of Professional Women

Skills

Account Management, Active Learning, Calendaring, Careful and active listener, Case Management Systems, Cash handling, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Professional and friendly, Proofreading, Reading Comprehension, Research, Scheduling, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type 68 WPM, Typing, Vendor Management, Writing

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