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Sales Customer Service

Location:
Waterford Township, MI, 48328
Posted:
July 08, 2017

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Resume:

NADIA MANLY

**** ******* ***** *********, ******** 48328 248-***-**** *****.*****@*****.***

Page 1 of 6

SENIOR EXECUTIVE

CEO VP International Operations Managing Director SVP HR High-level executive for a solar energy facility located in the Philippines, functioning remotely from home office.

RECOGNITIONS / ACCOMPLISHMENTS

v Responsible for building company to become the #1 supplier and installer of solar energy systems within the Camarines Sur region of the Philippines. v Exceptional strategist that addresses cost issues head-on, strengthening productivity and accelerating profit at challenged operations by applying anthropological (including cultural competency) methods. v Broad suite of operations, finance, supply chain, sales/marketing, instructional technology (learning design), and strategic planning skills.

v Standards-focused leader proficient in directing multi-site operations remotely, business model restructuring, outsourcing, and cost control with adept management of cultural and organizational diversity.

EXECUTIVE BENCHMARKS & MILESTONES

u Created 42% annual profit increase through restructuring and cost savings, addressing competition, and purchasing a manufacturing facility in Philippines. u Handpicked by Owner as the VP of International Operations & SVP of HR to engineer growth in challenging market, with P&L responsibility and oversight of all employees/subcontractors. u In support of Paying it Forward, designed free workforce training programs for rural communities and women to promote workforce development in disadvantaged communities. u Oversaw 2MW solar farm site acquisition.

Field & Corporate Office Collaboration

Training Development & Facilitation

Strategic Human Resources Planning

EEOC, AAP, OSHA, MIOSHA, W/C, and other federal, state, and local compliance program needs, including training, investigation, and prevention programs

Profit & Loss

Business Development

Performance Management

Change Management & Reengineering

Joint Ventures (Domestic & International)

Risk Management

Start-ups & Turnarounds

Government Relations (Domestic & International)

Employee Relations, Diversity & Inclusion

Facility Management

Recruitment, Testing & Staffing (Domestic & International) NADIA MANLY

1321 Bamford Drive Waterford, Michigan 48328 248-***-**** *****.*****@*****.*** Page 2 of 6

* * * * *

PROFESSIONAL EXPERIENCE

CEO & Vice President of International Operations

Green Bio-Solar Energy International Corporation, Naga City, Philippines (serving remotely from home office in Michigan)

2011 – Present

Oversee P&L of all divisions and locations.

Oversee HR for all divisions and locations.

Project scheduling.

Oversee estimates and complete bid packages for our larger scale projects.

Report directly to President and CEO’s of sales and manufacturing divisions.

Developed and implemented recruiting program, including but not limited to Internet recruiting and developing pre-employment/post-offer background checks.

Negotiate product warranties.

Proposal development.

Inventory control.

Serve as consultant for other locations within network.

Designed and presented employee-training programs.

Partner with President and other key executive management to grow business.

Guide R&D.

Ensure health & safety practices are adhered to.

Ensure products are provided and installed in accordance to environmental regulations.

Project cost management.

Finance management.

Established communication programs to update employees, management, and field offices on company news including progress and any changes.

Contract negotiations & administration.

Lead Researcher / Marketing Analyst

Creighton University, Omaha, Nebraska (serving remotely from home office in Michigan)

2014 – 2014

Marketing research and analysis including identifying trends and market needs.

Created development strategies for the program department and marketing team. NADIA MANLY

1321 Bamford Drive Waterford, Michigan 48328 248-***-**** *****.*****@*****.*** Page 3 of 6

Project Manager

GM Engineers and Associates, Detroit, Michigan

2004 – 2011

Ensure company profitability through strategic marketing.

Provide administrative support and direction to engineers, architects, construction managers, and construction superintendents.

Prepare appropriate applications for annual business certifications such as Small Business 8(a), Disadvantaged Business Enterprise (DBE), Minority Business Enterprise (MBE).

Processing monthly (local), quarterly (941, MESC, state), and yearly (SBT) business taxes.

Preparing Standard Form AIA Application for Payments.

Updating business plan accordingly based on progress and goals.

Prepare appropriate applications for bid bonds and payment & performance bonds.

Research, prepare and submit legal documents such as Notice of Commencement, Notice of Furnishing, Claim of Lien, Judgment Lien, and response to complaints.

Implement any changes necessary to manage costs and budgets.

Supervise, schedule and manage employees and subcontractors.

Preparation of project specific forms such as the SF330, proposals, sworn statements, waiver of liens (conditional and unconditional), and company profiles.

Responsible for sales budget and human resources leading to significant improvement in the performance efficiency of employees.

Manage employees to complete projects precisely, within budget and on schedule.

Prepare and submit bid packages.

Coordinate purchasing of materials.

Attend progress meetings and generate meeting minutes to document discussions.

Assess and summarize scope of work per plans and specifications.

Proposal development.

Developed monthly advertising campaigns and promotions.

Insurance and bonding execution.

Oversee P&L of construction department, engineering department, architectural department, and surveying department.

Project scheduling.

Oversee HR of construction department, engineering department, architectural department, and surveying department.

Responsible for collections, slashing past due accounts by 80%.

Contract negotiations and administration.

Inventory control.

NADIA MANLY

1321 Bamford Drive Waterford, Michigan 48328 248-***-**** *****.*****@*****.*** Page 4 of 6

Administrator / Loan Processor

Common Wealth Spectrum Mortgage, Livonia, Michigan 2004 – 2004

Reviewing and underwriting mortgage documents.

Coordinate closings.

Order titles, mortgage history, loan pay-offs, and insurance declaration pages.

Confirm appraisal orders.

Prepare final HUD and closing packages.

Schedule executive travel.

Provide support to Loan Officers.

Income & credit analysis.

Administrative Assistant & Sales Coordinator

Wissam Exclusive (Wholesale) / Al-Wissam (Retail) Livonia (Wholesale Warehouse), Dearborn & Detroit (Retail Stores), Michigan

2003 – 2004

Support sales and business staff.

Create invoices and process customer payments.

Call vendors to check on orders, schedule deliveries, and coordinate payments.

Attend meetings with executives to log meeting mites and manage presentations.

Schedule executive travel and staff meetings.

Answered telephones, took messages, and directed calls accordingly.

Offer additional support to Office Manager including data entry and payroll functions.

Assist Owner in facilitating growth from a single retail store to an additional location and an exclusive wholesale division.

CSR I

Comerica Bank, Various Branches throughout South-Eastern, Michigan 2003 – 2003

Process bank teller transactions for customers including servicing client accounts, accepting loan payments, cashing checks, handling deposits, managing safe deposit box transactions, correcting discrepancies and maintaining a balanced cash drawer.

Ensured delivery of superior customer service.

Assist branch managers with daily audits and vault balancing.

Selling and redeeming U.S. Savings bonds applications to the Federal Reserve.

Effectively handled all customer-related issues.

Assisted with the training of new bank tellers, delivering comprehensive education on proper banking policies and procedures.

Promoted bank products and services.

Provide clerical and administrative support to branch managers. NADIA MANLY

1321 Bamford Drive Waterford, Michigan 48328 248-***-**** *****.*****@*****.*** Page 5 of 6

Sales Associate

The Home Depot, Livonia, Michigan

2003– 2003

Assisted management with scheduling and training of new associates.

Cleaned designated areas and organized shelves & displays.

Updated promotional displays with current sales information.

Organized and oversaw sales floor and visual merchandising in the seasonal department.

Purchased stocks and ensured accuracy of inventory.

Guaranteed customer satisfaction by providing prompt assistance and service. Law Clerk & Victims’ Advocate

Wayne County Prosecutor’s Office, Detroit, Michigan 2001 – 2003

As a victim’s advocate, responsible for over $500K of restitution being awarded to crime victims.

Prepare daily court dockets.

Type and correct documents.

Assist prosecutors in the preparation of cases.

Assisted prosecution in interviewing witnesses, preparing witness statements and criminal investigation activities.

Track restitution and create statistical analyses.

Send and receive facsimiles and emails.

Examine legal documents submitted to courts for adherence to laws and court procedures.

Keep files and organize documents.

Direct support staff in handling of paperwork processed by the Clerk’s office.

Coordinated documentary evidence for court use.

Answer department phones and direct callers accordingly, including solving inquiries.

Researched case law.

Discovery of cold case files for Reissue Program (as part of the special prosecutions auto-theft unit).

Responsible for filing motions, liens, and various other legal documents through such entities as the County Clerk’s Office and the Register of Deeds.

Date entry and tracking of case progress.

NADIA MANLY

1321 Bamford Drive Waterford, Michigan 48328 248-***-**** *****.*****@*****.*** Page 6 of 6

EDUCATION

Creighton University, Omaha, Nebraska

Master of Arts Degree, 2015

Medical Anthropology

Public Health

Wayne State University, Detroit, Michigan

Bachelor of Arts Degree, 2014

Anthropology: All 4 subfields (sociocultural, linguistics, physical and archaeology) with a focus on business anthropology, a division of applied anthropology.

Communication Sciences & Disorders (Speech Language Pathology & Audiology) Wayne State University, Detroit, Michigan

Certificate Program, 2016

Instructional Technology (Learning Design)

PROFESSIONAL AFFILIATIONS

Notary Public, State of Michigan

IRB (Researcher) Training Certifications



Contact this candidate