Skilled Customer Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Committed to addressing customer concerns with speed, accuracy and professionalism.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Highlights

High customer service standards

Strong problem solving ability

Troubleshooting skills

Proficient with Microsoft Office Suite

Service solutions expert

Call center experience

Employee relations specialist

Accomplishments

Managed call flow with up to [20] calls in queue per minute. Experience

customer service

Provided accurate and appropriate information in response to customer inquiries.Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.

Stay at home mom

I was a stay at home mother I had birth to my first child in Feb 2007 and I decided to stay a home and rise my child. I lost my daughters father June 2007.

Enrolled in International School of Beauty Health and technology Moved to Florida with my father to better my life and accomplish my mind sets and goals and to expand my learning ability's.

Customer Service

Convergys

Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system. Set up and confirmed appointments for Lens crafters. Job was with a temporary account Customer Service and Cashier

Subway

Performed all aspects of customer service and satisfaction, including taking orders preparing the orders and dealing with multiple people at a fast paste meeting all the customer needs and wants. Balancing cash drawer daily. Counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions. Advised customers on purchases. Accurately and efficiently operated cash register and filled orders, keeping waiting time for customers to a minimum. Stay at home mother

I gave birth to my 2nd daughter in Jan 2016 and i decided to be a stay at home mother to take care of my 4160 Northwest 21st Street Apt F111, Lauderhill, FL 33313 H: 754-***-**** **********@*****.*** 2007

oklahoma city, ok

Lauderhill, Fl

children.

Education

High School Diploma: basic

F. Douglass high School

Coursework in Communications and Psychology

cosmetologist

International School of Beauty Health and Technology Enro;;ed in school in enhance my ability in the study of cosmetology. Learning the basics and steps of hair skin and nails.

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