Human Resource Resources

Dale M. Boyce

*** *. ***** **. *** *** 419-***-****

Napoleon, OH 43545 ac07du@r.postjobfree.com

Human Resource Generalist

Skilled human resource manager with a reputation for achieving exceptional results in human resource operations. Distinct expertise in turning around troubled facilities and turning them into award-winning buildings. Expert at all human resource functions including recruiting, onboarding, talent management, employee relations, and policy interpretation. Knowledgeable at using HRIS technology to improve organizational performance.

Competencies

Teambuilding/Leadership – Employee Scheduling – Conflict Resolution – Kronos and PeopleSoft

Employee Training and Development – Benefits Administration – Performance Appraisals

Professional Background

Target Corporation, Rossford, OH 2017 – Present

Senior Team Leader, Human Resources: Served as HR Business Partner for store management while helping solve employee concerns in a number of HR fields for 100+ employees. Completed weekly scheduling for location within company projections while navigating unusual employee availabilities. Worked with corporate office to reevaluate employee compensation to better suit local hiring needs.

Improved morale by providing needed a steady HR presence and solving employee concerns in a timely basis. Resulted in 40 point rise in annual employee opinion survey.

Successfully moved location away from issues involving meal compliance and scheduling issues. Lowered meal compliance and scheduling issues from 5.8% to 0.8% in three months.

Reduced new employee turnover by 21% by designing and implementing new hire training and mentorship program

Played a key role in developing an employee chat program that helped location manager address low employee engagement

Lowe's Companies, Inc., Hermitage, Pennsylvania 2013 – 2016

Human Resource Manager: Provided HR generalist services for multiple locations with 100 to 150 employees including recruiting, corrective action, performance management, and policy interpretation. Assisted with benefits/payroll, compensation, ADA administration, and FMLA leave management.

Plan, direct, and coordinate human resource management activities of an organization to maximize the strategic use of human resources and maintain functions such as employee compensation, recruitment, personnel policies, and regulatory compliance

Motivating, developing, and directing people as they work, identifying the best people for the job. Allocate human resources, ensuring appropriate matches between personnel, ability to drive engagement (increased engagement score and participation by 15 basis points.

Provided education, training, and leadership to management to promote diversity and increase cultural awareness.

Principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Analyze training needs to design employee development and health and safety programs.

Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Human resources program development to attract, reward, and retain employees. Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.

Identify staff vacancies and recruit, interview and select applicants. Conduct exit interviews to identify reasons for employee turnover. Administer and evaluate applicant tests.

Processes all new-hire, benefits, leave, terminations, and payroll paperwork ensuring 100% compliance with various laws and regulatory mandates and serving as primary contact person answering management/staff questions on the same.

Assisted in the training of new Human Resource Managers including reviewing and preparing the for house audits and OFCCP reviews

Cellco Partnership d/b/a Verizon Wireless, Dublin, Ohio 2009 - 2013

Internet Response Team Trainer/Coordinator: Developed internet chat group training program and administered to incoming team members recruited from other divisions of the company. Provided classroom and hands-on training for all subsequent employees added to the team. Helped rehabilitate workers that fell behind expected workgroup expectations.

Transitioned new hire employees from classroom training to self-sufficient reliable customer service employees for several classes. Taught important company standards while encouraging each employee to develop their individual style for helping solve customer problems

Oversaw new Internet Response Coordinators transition from Technical Support training to experienced technicians. Taught coordinators how to maximize education, company resources, and previous experience to correctly troubleshoot and solve technical issues.

Education: Bachelor of Science in Business Administration/Human Resources, University of

Phoenix, Phoenix, Arizona

Affiliations: Society of Human Resource Managers (SHRM)

Human Resource Association of Central Ohio (HRACO)

Technical: Microsoft Office (Word, Excel, Powerpoint, Outlook), Peoplesoft, Kronos, ADP, and SAP.

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