Melanie A. Johnson

***** * ***** **. ****: 402-***-****

Gretna, NE 68028 ac07d8@r.postjobfree.com

Skill Highlights

Highly organized; can perform and prioritize multiple tasks with attention to detail.

Strong communication and interpersonal skills.

Sound decision-making capability with a productive approach to problem solving.

Forward-looking thinker who actively seeks

opportunities and proposes solutions.

Proven to handle confidential information with discretion.

Adaptable to various competing demands.

Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.

Professional Experience

Customer Service Manager 07/2013 - 7/2017

Mesa Labs, Omaha NE, 303-***-****

Started as a temporary Customer Service Rep in July 2013 and moved to the Mesa Labs payroll in December 2013.

Promoted to Customer Service Supervisor in June 2014.

Promoted to Customer Service Manager in November 2015

Responsible for hiring, training, and managing of customer service department employees.

Collaborates with other members of the company's management team to establish policy and procedures.

Work closely with Technical Support, Quality Assurance and other departments when resolving customer issues/complaints.

Work closely with the Laboratory and Assembly and Packaging personnel in order to ensure customers receive needed product in a timely manner.

Working customer service rep assisting both international and domestic customers with their product inquiries, account maintenance, and order completion.

Company Awards: June 2014 Extra Effort Award and February 2016 Extra Effort Award.

Activities Administrative Assistant 09/2011-07/2013

Silver Ridge Assisted Living, Gretna NE, 402-***-****

Assisted the Activities Director with planning, organizing and executing the daily activities for residents. Including decorating the building for holidays and monthly parties.

Conducted tours of the facility for perspective families and future residents.

Interviewed new residents to learn their interests and make them feel welcome.

Created the weekly schedule, monthly calendars, and all other correspondence to the residents.

Reminded the residents of what activities were taking place as well as helping the residents that need assistance to attend.

Relationship Manager 09/2007-09/2008

Trans First, Omaha NE, 800-***-****

Responsible for managing merchant accounts using Trans First on line credit card processing software.

Daily activities include building new accounts, update existing accounts and answer billing questions.

Established relationships with new merchants as well as provide training on the software.

Worked with new merchants during testing to ensure new accounts are processing correctly.

Monitored accounts monthly for charge back issues and PCI compliance.

Administrative Assistant 07/2005-08/2006

Kelly Services, Omaha NE, 402-***-****

Temporary positions in various Omaha companies providing support for managers and sales departments.

Reconciled employee time sheets with phone report weekly and entered all time sheets in Kronos system.

Ran daily and monthly reports for department using MS Excel and Access.

Organized meetings and arranged travel for marketing shows across the country.

Maintained calendars for multiple executives and conference rooms.

Set up work areas, phone and computer programs for new sales reps entering the department.

Education and Training

High School diploma from Norfolk Sr. High School

Fred Pryor Courses: How to Communicate with Tact and Professionalism, Essential Skills for the First Time Manager, Making the Transition from Staff to Supervisor, and How to Manage People.

Skill Path Course: Advanced Excel and How to Become a Better Communicator

Skills

Ability to type 50 words per minute. Familiar with MS Office, MS Outlook, and Netsuite programs. Able to manage multi-line digital phone system.

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