Customer Service Technician
Resume:
Kendal Clarence Black
Salt Lake City, Utah
*************@*****.***
EDUCATION
University of Oregon – Eugene, Oregon
• Master of Community and Regional Planning, June 2017 University of Utah – Salt Lake City, Utah
• Bachelor of Science, Geography, May 2015
• Minor: Environmental Sustainability Studies
• Undergraduate Certificate: Geographic Information Science (GIS) PLANNING EXPERIENCE (1 1/2 years)
Comprehensive Planning Intern September 2016-April 2017 City of Springfield, Department of Public Works
Springfield, Oregon
• Analyzed Neighborhood Refinement Plans for accuracy and to verify ordinances supported changes
• Created visualizations of findings using ArcGIS to show changes and things that needed to be changed
• Created interactive PDF of Neighborhood Refinement Plans to include all supporting documentation Community Planning Workshop January 2016-June 2016 University of Oregon, Community Service Center
• Collaborated with the National Oceanic and Atmospheric Administration (NOAA), and worked with four Southern Oregon coastal towns (Florence, Reedsport, Bandon, and Brookings) to boost social and economic resilience (each team member working specifically with one town)
• Held focus groups with key stakeholders in my community (Brookings) to gather thoughts on existing valuable and vulnerable socioeconomic assets
• Used stakeholder’s comments and other data from analyses to provide recommendations to the community in the form of a Local Recovery Planning Guide and a Policy Review and Recommendation Report Sustainable Cities Year Program September 2015-December 2015 University or Oregon, Sustainable Cities Initiative
• Worked with students for the city of Redmond, Oregon on a project that would improve the Midtown Neighborhood
• Analyzed existing land uses and built environment of the Midtown Neighborhood as well as existing planning documents, city planning goals, and statewide planning goals
• Provided recommendations to Redmond City staff to improve transportation options, the economy, and housing options for the Midtown Neighborhood and Redmond while keeping in line with goals GEOGRAPHIC INFORMATION SYSTEMS (GIS) EXPERIENCE (3 years) Graduate Employee, Aerial Digitization Assistant September 2016-June 2017 University of Oregon Map & Aerial Photography Library Eugene, Oregon
• Developed point and polygon GIS files from aerial photograph indexes
• Created ‘How To’ document to provide new hires with easy-to-follow directions of the digitization process
• Created metadata and a GIS database for scanned aerial photographs and index files Graduate Teaching Fellow, GIS Instructor December 2015-June 2016 University of Oregon Planning, Public Policy and Management Department Eugene, Oregon
• Taught the Urban GIS and Advanced Urban GIS labs to graduate and undergraduate students
• Graded student’s labs, quizzes, and finals for technical proficiency and provided positive feedback
• Provided office hours to address questions with classwork and provided professional development GIS Analyst May 2015 – October 2015
Lane Council of Governments (LCOG)
Eugene, Oregon
• Transformed outdated Eugene city Mylar maps into a digital form using many GIS geoprocessing tools
• Mapped utility easements for the Eugene Water and Electric Board (EWEB)
• Interpreted property legal documents and right-of-way deeds so that mapping the easements was possible GIS Specialist March - May 2015
Wasatch Front Recycling and Waste (WFRW)
Midvale, Utah
• Created a user-friendly database system in which one could easily print off daily route maps for drivers
• Created a streamlined file system and “how to” documents so new employees could do the job easily
• Saved WFRW time and money by creating new route maps daily to reflect changing customer information, ensuring that drivers did not have to backtrack
GIS Intern January – May 2015
Salt Lake County Surveyor’s Office (SLCSO)
Salt Lake City, Utah
• Performed geoprocessing functions to prepare professional maps that would be used by counties, cities, municipalities, and for other customers
• Repaired data source errors in older map versions and repaired the paths, increasing efficiency
• Saved customer’s money by creating aerial images and Foothill Canyon Overlay Zone maps that showed gradients of parcels and their ability and ease in which they could be developed or not GIS Intern January 2014 – December 2014
Wasatch Front Regional Council (WFRC)
Salt Lake City, Utah
• Aided in the State of Utah 2040 travel model by verifying and editing over 550,000 pieces of socioeconomic data for Weber, Salt Lake, and Davis Counties, in ArcGIS
• Edited datasets of zoning information for all the municipalities in Salt Lake County
• Researched completed, in progress, and future construction projects in Utah, Davis, Weber, and Salt Lake Counties and then created maps to represent all projects and their locations
• Geocoded and verified previously geocoded points for a nationally known realty company MILITARY EXPERIENCE (16 years)
Army National Guard (Utah and Oregon) March 2001-Present Section Sergeant (Management), Wheeled Vehicle Mechanic, Motor Transport Operator
• Ability to follow orders efficiently due to giving orders for over 4 years
• Showed my knowledge and ability to work above my pay grade and was assigned a job with many more responsibilities than would usually be given a soldier of my rank
• Proven responsible enough to be signed for many million dollars’ worth of equipment at a time
• Showed management skills in managing 17 Afghani nationals and up to 15 American soldiers in food production, sanitation, and menu scheduling for over 600 Soldiers CONSTRUCTION EXPERIENCE (16 years)
Owner, Salesman, Installer, Service Technician September 2005 to June 2010 At Home Fireplaces
Orem, Utah
• Managed all aspects of the business to include: sales, service, billing, inventory, estimates, installations, website creation, site visits, meetings with general contractors and inspectors, and customer service
• Expanded business from $30,000 in profit the first year to $150,000 in profit by the fifth year
• Expanded customer base by receiving word of mouth advertising by satisfied customers Other trades to include: Electrical, Masonry, Finish Carpentry, Plumbing, Garage Doors, Sheetrock, and Concrete
(1994-2005)
Contact this candidate