Administrative Assistant
Resume:
ABBE SUFFREDINI
************@*****.***
SUMMARY:
A highly organized, detail oriented administrative professional with over 15 years experience providing administrative support to senior level executives. Independent and self-motivated with the ability to prioritize and complete multiple tasks at once. Excellent client and customer service skills compliment a proven ability to communicate ideas precisely and effectively. Able to achieve company goals while working within critical time restraints. A team player that thrives in a fast paced environment.
KEY SKILLS:
Microsoft Office 2007, Word, Excel, PowerPoint, Visio, Outlook, Excellent Word Processing (75 WPM), Client/Customer Service, Internet, ADP, All Modern Office Equipment
PROFESSIONAL EXPERIENCE:
Sr. Administrative Assistant 2011 – June 2017
CareCentrix – Tampa, FL
Provide executive level support to the VP of Clinical Operations and the Utilization Management department with all administrative tasks. Specific responsibilities include:
Tracking of departmental staff – updating organizational charts and staffing models.
Compiling and creation of data analysis reports.
New hire on-boarding procedures.
Extensive calendar management.
Conference planning and set up
Transcribing, distribution and maintenance of departmental meeting minutes.
Drafting correspondence
Customer service
Monitoring, ordering and distribution of supplies
Administrative Assistant 2009 - 2011
Citrus Health Care - Tampa, FL
Provide executive level support to the Director and Chief Medical Director of the Medical Management Department, with all administrative functions. Trained and knowledgeable of CMS (Special Needs/Medicaid/Medicare), AHCA and URAC guidelines. Specific responsibilities include:
• Updating and maintenance of department Policy and Procedures, to ensure compliance with
government regulatory agencies.
• Assisting with the preparation and creation of URAC accreditation manuals and CMS audit
materials.
• Drafting correspondence.
• Preparing training presentations.
• Compiling and creating data analysis reports.
• Transcribing, distribution and maintenance of meeting minutes.
• ADP timekeeping for department employees.
• Oversee office management.
• Monitoring, ordering, and distribution of supplies.
• Extensive calendar management.
• Conference planning and set up.
• Maintenance of file system.
• Telephone screening/message management.
Design Center Administrator 2003 - 2008
Ryland Homes - Riverview, FL
Responsible for assisting the Design Center Manager and Sales Team with vendor administration, department administration, communications, event planning, scheduling, troubleshooting, research and customer satisfaction for one of the country’s largest home builders.
• Created a new, highly effective scheduling system for updating and maintaining customer appointments, which streamlined the process and significantly increased customer satisfaction.
• Designed data analysis reports that improved inter-departmental communication of customer information.
• Department liaison and contact person for resolving multiple customer complaints per week.
• Streamlined and coordinated distribution of forms, applications and paperwork through appropriate channels for processing of new home option sales and contracts, significantly decreasing processing time.
• Advised customers on product re-selection, which significantly increased sales.
• Provided dispute resolution, serving over 50 customers per week.
• Maintained numerous phone logs that allowed Managers and Supervisors to easily track the progress of on-going critical customer communications.
• Scheduled warranty service repairs for up to 100 customers per week, greatly improving customer satisfaction by achieving timely service with minimal inconvenience to the customer.
• Managed up to 50 vendor purchase orders per week.
Executive Administrative Assistant 1996 - 1998
Cushman & Wakefield Inc. - New York, NY
Responsible for providing executive level assistance to the Vice Chairman and brokerage group and to provide backup support to 6 senior level Managers for a high-paced, international commercial real estate corporation.
• Assisted in the creation of numerous real estate proposals for major multi-million dollar development projects that greatly improved client retention.
• Organized conferences between senior level executives and high level clients.
• Managed both U.S. and international travel itineraries for both Managers and clients, assisting with international business visas and passports.
• Prepared highly detailed travel and expense reports
• Conducted internet research on potential/existing clients, enabling the brokerage team to better understand the needs of the client.
• Maintained extensive database of property listings for brokerage team members.
EDUCATION:
Ramapo Senior High School - Spring Valley, NY
Regent’s diploma in Keyboarding and Stenography.
REFERENCES PROVIDED UPON REQUEST
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