Customer Service Security

Jody I. Fama *********@*****.*** - C: 727-***-****

Largo, FL 33771

Recognized as a self starter and quick to learn individual, I possess exceptional Customer Service Skills, as well as, Administrative. I am a skilled typist and proficient in the use of MSWord, Excel and Outlook email, and most office equipment. Moreover, I thrive in a fast paced environment, and I am poised and confident when interfacing with management and customers alike.

Authorized to work in the US for any employer

WORK EXPERIENCE

Quality Control Inspector

Excelsior Defense Security - Saint Petersburg, FL - May 2016 to Present

Conduct inspections of Supervisors and Officers; ensure property checks are being conducted to the expectations of the Clients/Property Managers. Compilation of evaluations, letters, memos and spreadsheets. Performed inventory of firearms and other tactical equipment. Ensures deadlines are met in a timely manner. Screens resumes for potential candidates and conducts telephone interviews and schedules one on one interview.

Security Officer

Seminole Hard Rock Hotel & Casino, Tampa, FL - September 2015 to March 2016

Responsibilities included: Observation of casino gaming area, conduct courtesy escorts, chip fills to gaming tables, bank, cashier and ATM escorts. Respond to alarms and conduct safety fire alarm checks. Provided customer service, conduct surveillance of casino gaming areas, ensure safety of guests and employees. Exercise proper use of two way radio utilizing code to communicate to other security personnel.

Dual Rate Security Supervisor

Resorts Hotel & Casino, Atlantic City, NJ - 2012 to May 2015

Supervise Security Officers (staff of 14); Ensure employee and customer safety, compilation of incidents reports. Respond to medical emergencies and customer disputes; mentor and train new officers. File management of training records and reports. Prepare shift schedule and oversee assignments. Convey pertinent information to NJ State Police, local law enforcement and medical response teams as needed. Provide customer service to guests and fellow employees of other departments. Compilation of Incident Reports of various nature; Employee and guest injuries, customer complaints, gaming discrepancies, counterfeit bills, missing property, damage property etc.

Dual Rate Security Officer/Supervisor

ACH Hotel & Casino, Atlantic City, NJ - February 2010 to February 2012

Supervise Security Officers (staff of 12); Ensure employee and customer safety, compilation of incidents reports. Respond to medical emergencies and customer disputes; File management of training records and reports. Compile shift schedule and oversee assignments. Convey pertinent information to NJ State Police, local law enforcement and medical response teams as needed. Provide customer service to guests and fellow employees of other departments. Assisted with Investigation's regarding theft of funds from Players Accounts, Credit Claiming Scams and conducted surveillance of suspicious gaming activity. Conduct daily inventory of restricted keys and two way radios.

Duty Officer Emergency Dispatcher

State of Florida, Orlando, FL - October 2009 to December 2009

Communicated with Officers and Motorists in distress; dispatched emergency response crews and fire rescue. Proficient in the use of electronic maps, desk radio, and signals codes. Efficiently and accurately retrieve information from the National Crime Information Center (NCIC) data base for identity checks, active warrants, vehicle information, stolen property, missing persons etc. as requested by State Police patrols.

Judiciary Clerk II

Superior Court of New Jersey, Freehold, NJ - May 2005 to March 2009

Accurately enter pleadings and record filing fees utilizing the Automated Case Management System (ACMS) in Law Division, Special Civil Part, Small Claims & Landlord Tenant. Prepared file jackets and labels; generated status reports, trial calendars, using the ACMS. Coordinated Arbitration and Small Claims Mediation, assisted in Calendar call for Landlord Tenant Court; provided Judiciary Clerk support for Civil Commitment Hearings; customer service to Pro Se litigants and Private Counsel. Effectively navigate through the Judiciary website. Provide clerical support as needed within the Civil Division.

Jody I. Fama

Largo, FL 33771

Regulatory Clerk

West-ward Pharmaceutical Corp, Eatontown, NJ - January 2002 to October 2004

Compiled validation reports of manufacturing equipment for the purpose of internal Audits. Review files and documents prior to distribution to FDA Inspectors; Developed and maintained complex project files pertaining to raw material batch records; prepared travel arrangements and agendas; coordinated staff & unit head meetings; prepared purchase requisitions for laboratory equipment, office supplies and office furniture. Reconciled travel expense reports for reimbursement; coordinated travel arrangements: limousine/airline reservations. Inventory and generate drug manufacturing labels for packaging of drug products; edit and update labels and packaging inserts according to characteristics and dosage changes (shape, color, ingredients). Inventory and order packaging components (bottles, caps, cotton, foil closures, shipping boxes).

SOFTWARE KNOWLEDGE

Automated Case Management System - Proficient

MS Word, Excel - Proficient

Power Point - Above Average

Outlook E-mail - Proficient

UPS & FedEx Website Mailing

EDUCATION: High School Diploma, Business Courses, Hoffman H.S., John St., South Amboy, NJ Graduated 1979

SKILLS: Customer Service skills written and verbal. Proficient in the use of multi-line telephone (6 years), Pharmaceutical Experience: RA, CQA, PDD, CCD, MS Word, Excel, Power Pt., Outlook email, customer service, (9 years)

MILITARY SERVICE

Service Country: United States

Branch: US Army

Rank: E-5, Sergeant

Conducted background investigations, inspections, compilation of classified materials, and destruction of classified materials.

Commendations:

Good Conduct Medal, Army Accommodation Medal, Overseas Ribbon (Germany), Honorable Discharge un Honorable Conditions.

CERTIFICATIONS/LICENSES

Security D & G Licenses, FL DL

September 2017 to Present

Florida D License allows the individual to work for Private Security Companies where a D License is required. License # D 1521910, G License submitted/pending.

ADDITIONAL INFORMATION

Experienced Judiciary Clerk II

Recognized as a self-starter and quick learner

Exceptional communication skills

Poised and confident with co-workers and all levels of management

Superior customer service skills; task orientated and attention to detail

Ability to prioritize within a fast paced environment

Proficient with lap/desktop computers, fax machines, scanners, recording equipment

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