Business Analyst

Scott J. Lakso

407-***-**** • **** Blythe Ave. • Deltona, FL 32725 • *********@***.***

Profile

Solutions-oriented professional with proven success in the creation of Card Product requirements, functional specifications as well as managing complex, large-scale IT projects while utilizing a wide range of technical applications and tools. Expert experience in owning and sponsoring PCI Compliance initiatives to support business needs while meeting targeted milestones. Adept in leading software development initiatives. Expertise includes:

Business Analyst: Requirements Analysis and Creation for PCI Compliance and New Products (EMV/Token)

Business Systems Analyst: Authoring and Presenting Functional Specifications for OLTP ISO Messaging /

Data Files and Storage / File Transfer-NDM/FTP, Data/Process Flow Diagrams, Creation of QA Test Cases

IT Project Management, Project Planning & Implementation, Process Improvement, Team Leadership,

SQL, Reporting, Customer Support, Issue Resolution, SDLC (Waterfall-Agile Hybrid),

Software Development, Systems Programming, Card Risk

Highlights

Successfully authored Work Request Packages containing Business and Functional requirements, and participated in the associated projects as SME, for the April and October MasterCard, Visa, and NYCE Networks since 2005 for the First Data Corporation STAR Debit Network.

Served as a Lead COBOL Developer during the implementation of an online claim processing and adjudication application for Pharmacists, which provided member insurance coverage data.

As SME, authored Business Requirements, Functional Specifications and Implementation Tasks for Token and EMV (Europay/MasterCard/Visa) gateway processing in the Payments Processing workspace.

Initiated the creation and documentation of an SDLC Waterfall project methodology for Software Development Support.

Forecasted budgets and resources while providing leadership to a team of 11 Project Engineers and Managers during multiple software development initiatives.

Career Track

First Data Corporation (Maitland, FL)

Director - Payments Compliance – First Data Debit Services (FDDS) 2005 to 2016

Owned analysis, design and overall project efforts for network and association compliance within FDC’s debit issuing business.

Worked closely with Product Management groups as both SME and requirements collaborator for Token and EMV Processing requirements and Functional Solutions.

Familiar with Payment Systems infrastructure with respect to application/data architecture, enhancement integration along with Risk and Security.

Facilitated as well as participated in RAD/JAD sessions to promote and communicate requirements and solutions.

Created Data and Process Flow Diagrams using Visio to support Business and Functional Requirement design.

Authored and Coordinated compliance impact analysis and requirements generation functions for all national and regional network gateway relationships connected to the First Data Debit Services (FDDS) Platforms.

Served as project and technical liaison between outside network representatives and FDDS technology.

Created project timelines and business and functional specifications regarding association mandates.

Chaired association publication review sessions for internal FDDS business lines regarding PCI Compliance.

Facilitated efforts to address and resolve escalated and non-escalated production and network issues.

Scott J. Lakso

407-***-**** • 1313 Blythe Ave. • Deltona, FL 32725 • *********@***.***

First Data Corporation (cont’)

Manager - Development Services / Business Analysis 2004 to 2005

Directed and participated in STAR switch technical projects as Project Manager and Business Analyst.

Performed business analysis and functional analysis-related activities for projects impacting development services.

Produced process documentation adhering to SDLC Waterfall methodology utilized across internal projects.

Built and managed development services relationships with Visa and MasterCard; facilitated meetings with the associations to review requirements, timelines, implementation dates, and open issues.

Spearheaded the execution of the Maitland online, offline, and server lift and move projects, all of which were completed on schedule; expedited the consolidation of data centers.

Generated project status reports for senior leadership.

Director - Technical Analysis and Project Management 2002 to 2004

Managed seven Technical Analysts (Project Managers) responsible for managing IS project initiatives through the generation of business requirements, functional specifications, impact/cost analysis, project plans, corporate project presentations, and implementation plans for clients and products.

Coordinated in-depth analysis for project office, product development, and product enhancement initiatives.

Authored a new Project Tracking Database (via MS Access) to track project hours, implementation dates, and change tickets.

Adopted a new SDLC Methodology for project lifecycle tracking; provided a standardized and structured approach to software enhancements.

Facilitated initiatives involving budget forecasting, software release enhancements, process maintenance, upgrades, membership implementations, and de-conversion scheduling.

Established roles and responsibilities for Technical Analysts/Project Managers; propelled cross-training activities to provide resource backups for out-of-office situations and project reassignments.

Director - Project Engineering 1999 to 2002

Managed a staff of 11 Project Engineers/Managers during the completion of software development projects throughout the STAR processing enterprise; initiated budgeting and resource forecasting functions.

Implemented Nestor’s PRISM Product for Debit Card Neural Network Fraud Detection.

Facilitated project meetings to mentor Project Managers and recommend improvement strategies.

Created a central documentation location for all projects to standardize project documents, status reporting, and implementation timelines.

Outlined roles and responsibilities for a new Project Management Methodology instituted by a corporate acquisition; standardized project methodology across the newly formed IT organization.

Managed projects exceeding 5,000 hours and 25+ cross platforms.

Education

State University of New York, Bachelor of Science (B.S.) – Computer and Information Science

Tools / Software

Hardware: IBM Mainframe, PC, Mac

Software: MS Office Suite, MS Project, Visio, VisionPLUS ITS/TRAMS, Clarity, SharePoint

Operating Systems: MVS, Windows, iOS

Programming Languages: COBOL

Applications: HP/Compaq Tandem: FIS Advantage OLTP, ACI BASE24 OLTP, Fraud Detection System

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