Sales Management

Narendra Babu Mandalam

#**, *** ****, *** **** Cross

Raghavendra Nagar, Riches Garden

Bangalore - 16

Phone: 91-984******* **************@*****.***

Designation : Principal Applications Engineer

Organization : Oracle Software India Pvt. Ltd, Bangalore

Summary

18+ Years of experience in software development in Java, J2EE and Oracle Fusion Middleware technologies with focus on Analysis, Design, Development, Testing, Implementation & worked with clients like First Advantage Corporation (First American Company-USA), Walt Disney World(USA), TradeShip Inc(USA) and Capital Lease(GER).

Rich experience in Oracle Fusion CRM Product Development and Information Technology Industry with expertise in design and development of enterprise applications using the J2EE framework involving technologies such as Java-J2SE, J2EE-EJB, Adobe Flex, JPA, TopLink, ElipseLink, JSP, Servlets, JDBC, JMS, Java Beans, XML, XSLT and using IDE tools like Jdeveloper, Eclipse 2.1/3.0/3.1, Intellij 3.0.

Expertise in JPA, EJB3.0, EclipseLink, Web Services and Test Driven Development.

Oracle Fusion Technologies : Oracle ADFbc, ADF Faces and SOA.

Good Development experience in Adobe Flex3.0

Expertise in Jakarta Struts and Ajax Frameworks (Prototype Ajax Framework).

Good developmental and deployment experience using Oracle Application Server, Oracle Weblogic 11g, Sybase EA Server 4.1 and Jboss 3.x/4.x Application Servers.

Good experience in server side Business Logic Development using Session, Entity Beans and Message Driven Beans.

Experience in Message Oriented Middleware technologies synchronous and asynchronous messaging using JMS and MDB

Experience in using XML, XSL/XSLT, SAX/DOM, Schema/DTD, and Apache Digester.

Experience in applying JAVA and J2EE Design Patterns as per the requirements.

Expertise in Relational Database Management Systems like Oracle8i/10g/11g and MySql.

Involved in complete software development life cycle (SDLC) of the software product from Requirements gathering, Conceptual Design, Analysis, Detail Design, Development, Unit Testing, Provided production support and developed documentation of development details.

Expertise in Agile Scrum Methodology.

Involved in Task Estimations and Allocations using Microsoft Project.

Good experience in Object Oriented Analysis & Design (OOAD) using different design methodologies.

Expert in Use-case design, Class & Sequence diagrams, State Transition Diagram using UML in Microsoft Visio.

Expertise in using configuration tools like eBiz, TestDirector 7.6, BugZilla and StarTeam.

Expertise in using version control systems VSS, CVS,SVN and ADE.

Expertise in developing the test cases using JUnit.

Expertise in markup and scripting languages such as HTML, DHTML, JavaScript, Groovy Script and CSS.

Current Organization: Oracle Corporation – Bangalore (June 2010 – Till Date)

Oracle India Pvt.Ltd, Bangalore (June 2010 to Till Date)

Symphony Services, Bangalore ( Aug 2007 to May 2010 )

First Advantage ZapApp India Pvt. Ltd., ITPL, Bangalore (Nov 2003 to Aug 2007)

SoftBrands Research (India) Pvt. Ltd., ITPL, Bangalore (Oct 2002 to Nov 2003)

People.Com Network Solutions Pvt. Ltd., Noida (August 2000 to Oct 2002)

BIDM Asia Pacific Systems Pvt. Ltd., New Delhi (December 98 to August 2000)

Technical Skills

Operating Systems : Windows 7, Linux

Programming Languages : J2SE5.0 SDK, J2EE 1.4,Java 5.0/7.0, Java Persistence API

RDBMS/DBMS : ORACLE7.x/8.x/10g/11g, MySql5.0, SQL, PL/SQL (Stored Procedures, Functions, Database Triggers, Packages etc)

Frameworks : Oracle ADFbc, ADF Faces

Middleware : RMI, JMS1.1, EJB3.0, Web Services, SOA, BPEL

ORM Tools : Toplink, EclipseLink

UI Frameworks : Struts2.0, Java Server Faces, Prototype Ajax Framework, Adobe Flex 3.0(Cairngorm and PureMVC)

Application Servers : Oracle Weblogic 11g, Oracle Application Server 10.1.3.4,, Sybase EA Server 4.1, JBoss 3.2.X/4.X.

Message Servers : iBus Message Server 4.1

Process & Methodologies : Agile Scrum, OOAD (UML).

XML Technologies : DOM, SAX, XML1.1, XMLSpy V5, XSD, XSLT, XPath, Apache Digester.

IDE Tools : Jdeveloper 11g,Eclipse2.1/3.0/3.1, Intellij 3.0

Version Control Tools : VSS, CVS, SVN, Oracle ADE

Configuration/Testing tools : Oracle Bugsmart, BugDB, TestDirector 7.6, BugZilla, StarTeam

Other Tools : Oracle SQL Developer, TOAD, Microsoft Project, Microsoft Visio.

Project Experience Details

1. Oracle Sales Cloud (Fusion CRM) June 2010- Till Date

Client : Oracle Corporation, USA

Oracle Fusion Applications leverage industry standards and technologies to transform organizations into next-generation enterprises. Oracle Fusion Applications are service-enabled, enterprise applications that can be easily integrated into a service-oriented architecture and made available as software as a service. Oracle's integrated suite of next-generation applications currently in development combines the best capabilities from Oracle's extensive product portfolio. Oracle Fusion Customer Relationship Management (CRM), a component of the Oracle Fusion Applications suite, sets a new standard for CRM in sales performance management, enterprise integration, and business flexibility:

TCA & Customer Data Management:

Oracle Trading Community Architecture (TCA) is a Data Model that allows you to manage complex information about the parties or customers, who belong to your commercial community, including organizations, locations and the network of hierarchical relationships among them. This information is maintained in TCA registry which the single source of trading community information or oracle fusion applications. The customer data management setup involves reviewing and defining the configuration required to manage customer information and their business relationships.

Technologies: Oracle ADFbc, ADF Faces, SOA, Jdeveloper 11g, ADE

Responsibilities:

.

Design and development of Party Model, Resource Management, Partner Center Management, User Management apps using Fusion Middleware technologies.

Design and development of Model and UI (Task Flows) Components.

Design and develop SOA services with BPEL(Business Process Execution Language)

Involved in design and development of EOs, VOs, ADF Task Flows.

Involved Trading community architecture (TCA) model development

Involved in Agile Scrum activities

Involved in developing components for consumers like sales, marketing, finance, Leads, Deals, Opportunities, Competitors, territory management etc.

2. Oracle Social CRM (CRM Product) Feb’08- May 2010

Client : Oracle Corporation, USA

Oracle Social CRM Applications harness the latest Web 2.0 technologies, empowering sales users to be more effective and productive by leveraging the knowledge and experience of the broader community. These highly intuitive and focused applications work the way sales people do, helping them identify qualified leads, develop sales campaigns, and collaborate with colleagues to close more deals. With Oracle Social CRM Applications, sales users reap instant benefits with no data entry required. Oracle Social CRM Applications Oracle Sales Prospector, Oracle Sales Library, Oracle Sales Campaigns

Social Foundations: Social Foundations is responsible to deliver Web Services/API’s which are consumed by other applications like Sales Library, Sales Campaigns, Sales Prospector and Talent Prospector.

Responsibilities:

Involved in Analysis and Designing the Data Model and Object/Entity Model.

Developed Web Services, EJBs and other utilities

Written Junit test cases to test the foundation services

Developed UI components with Adobe Flex Framework

Involved in story estimations.

Design and Developed Metadata related services.

Environment: EJB3.0, JDK1.5, JPA, Web Services, EclipseLink, Adobe Flex 3.0, Oracle 11g, Oracle Application Server, JDeveloper 10.1.3.4, FlexBuilder 3.0 .

3. Expense Management Solutions (EMS) Aug’ 07 – Jan’ 08

EMS 11 is a Web-based application that will allow your organization to more quickly and efficiently process invoices, manage vendors, reconcile charges against inventory, provide greater visibility and control of telecommunications and other costs. EMS will identify significant cost savings through its unique approach to invoice reconciliation, assist in streamlining operations, improving accounting productivity with process reengineering and best-practices implementation.

EMS has the following functionalities:

EMS dashboard tool provides customizable business intelligence for a managerial or analyst view of relative spend data via graphical or report orientation.

Data Processor for importing EDI, data files and manual invoices

Inventory management to centralize data on assets and services

Invoice management to process billing data from all internal and external sources – both electronic and paper – and reconcile against inventory

Usage management to capture switch data for analysis and/or expense allocation

Environment: EJB2.0, JDK1.4, JSP, Servlets, Struts, Ajax, Oracle10g, PL/SQL, Jboss 4.0 Application Server.

4. Corporate Services Platform (CSP) Nov ’03 -Aug ‘07

Client : First Advantage Corporation, St. Petersburg, FL

CSP provides its own implementation of a fulfillment system in order to serve as a proxy to multiple fulfillment systems. It is the goal of USSearch to grow acquisitively over time, this it is necessary for CSP to provide a mechanism with which to quickly expose fulfillment services of the new acquisitions as a temporary solution, while gradually migrating the acquired system in-house. This strategy will be further reinforced with the integration of the HireCheck, EHP and other systems as a result of the merger with First American and the formation of First Advantage Corp. Most of the integration processes are completely delegated to the existing PRSI systems for fulfillment. Any legacy order from a PRSI system is typically migrated into Darwin. As fulfillment of these individual items are completed, CSP is notified in the case of external systems through a JMS queue and will update the data for the fulfillment items.

Responsibilities:

Played the role as a Team Lead in this project.

Involved in Analysis and Designing use cases of the system.

Converted and Developed Use Case Diagrams, Class Diagrams and Sequence Diagrams using Microsoft Visio.

Developed JSP components, JAVA components and EJB components in Eclipse 3.1 IDE tool.

Developed Struts components like Action Forms, Actions, Action Forwards, Struts-config.xml and Validation.xml files.

Developed Message Driven Beans as a part of Notification Engine Module.

Used AJAX in many places like to display services on selection of packages.

Worked on WebServices to integrate different systems.

Developed reports in different formats (PDF, RTF, HTML) using XSLT.

Involved in Task Estimations and Allocations.

Design and Developed Notification Engine.

Used StarTeam for Software Configuration Management.

Involved in fixing bugs and enhancements.

Environment: JSP 2.0, Servlets, J2EE 1.4, Struts framework, XML, XSLT, JMS, Web Services, Star Team, Oracle 10g, Eclipse 3.1, Junit, AJAX, Weblogic 9.0.

5. Destiny (Hospitality-Phase 1) Oct ’02- Nov ‘03

Client : Walt Disney World, Orlando, FL

This project is aimed at providing a web enabled Front ending system interfacing with the existing systems used by Disney, such as CRM in Siebel, Air Reservations in Logibro, Jakada, Hotel and Car Rental reservations in Selectica and ODS. The new system- Destiny communicates with the existing systems, using XML Messages through IBM MQSeries.

Responsibilities:

Played the role as a Sr. J2EE Developer in this project.

Involved in Analysis and Designing use cases of the system.

Developed Use Case Diagrams, Class Diagrams and Sequence Diagrams.

Developed JSP, Servlets, and EJB components.

Developed MDB to access data from Legacy Systems.

Worked on SAX and DOM parsers based on requirements.

Deployed EAR and JAR in Sybase EA Server environments.

Resolved Defects related to java, jsp, servlets and EJB.

Used Intellij 3.0 as IDE tool.

Used TestDirector for Software Configuration Management.

Involved in fixing bugs in production.

Environment: JSP 1.2, Servlets, EJB 1.1, Test Director 7.0, Oracle 8i, Intellij, Sybase EA Server 4.1.

6. TalenBeach.Com Mar ’01 – Oct ‘02

Client : TMP WorldWide Inc, New York, NY

TalentBeach.com is a total solution for the requisitioning and utilization of Human Capital. Talent Beach is intuitive, efficient and will reduce the cycle time to find and place qualified talent. The different technical modules include TB Admin, TB Client Admin, TB Requisition Manager, and TB Supplier Manager. The Features in TalentBeach include

Desktop job order builder

Electronic routing and approval

Expedited candidate review and offer process

Interactive methods for candidate feedback

Provisioning for candidate upon selection

Online time and expense reporting

Consolidated reconciliation and invoicing

Responsibilities:

Played the role as a J2EE Developer in this project.

Developed JSP, Servlets and EJB components.

Deployed EJBs in Weblogic 5.1 environments.

Resolved Defects related to java, jsp, servlets and EJB.

Used TestDirector for Software Configuration Management.

Involved in fixing bugs and enhancements.

Environment: JSP 1.2, Servlets, EJB 1.1, Test Director, Oracle 8i, Weblogic 5.1.

7. e-Learning System (ELS) Nov’2000 – Mar ‘01

Client : TutorAmerica Inc, USA

TutorAmerica is a fast growing and innovative distance-education company. As an on-line registered participant of e-learning system (ELS), student will be able to get instant Math and English help and clarifications from TutorAmerica’s dedicated tutors, based on specified state syllabus. These tutorials are accessible from home, at convenient hours, using remote access feature. However, by virtue of being elective, an on-line education is no means less demanding than contact classes and encourage to dedicate student’s time and energy towards TutorAmerica’s Web based training (WBT). The e-learning system is developed as a client-server Java application. The front-end is developed using Applets and Swings. The back-end is Oracle8i database. The middleware utilizes servlets. Communication between servlets and applets is through the Applet-Servlet communication. TCP/IP protocol is used as a communication channel between users. The application is compiled and packaged into Jar files along with images and the application is uploaded into the hosting server. The application is accessed through the browser.

Responsibilities :

Played the role as a J2EE Developer in this project.

Developed JSP, Servlets and Java Beans components.

Deployed EJBs in Weblogic 5.1 environments.

Resolved Defects related to java, jsp, servlets and EJB.

Used TestDirector for Software Configuration Management.

Involved in fixing bugs and enhancements.

Environment: JSP 1.2, Servlets, EJB 1.1, Test Director7.6, Oracle 8i, Weblogic 5.1.

8. Techpeopleindia.com Sep ’2000 –Nov ‘2000

Client : People.Com, India.

This solution is developed for people.com consultants, India. It is a web-based solution for utilization of human resources and library resources. It provides a platform to manage manpower and resources from any location. It consists of two main Modules, namely employee management system (EMS) and library management system (LMS). EMS consists of inserting and updating of employee details, Timesheet Management, payroll Management and Message Forum for the employees. LMS consists of maintenance of books Inventory, and transactions against books.

Responsibilities:

Played the role of a Sr. Software Engineer in this project.

Developed modules using JSP, Java Beans, EJB, JBoss 3.x and PL/SQL routines

Involved in Leaves Maintenance and Message Board modules.

Involved in fixing bugs and enhancements.

Environment: JSP, Servlets, EJB 1.1, Oracle 8.0, JBoss 3.x.

9. E-Asset Management System Jun ’99 –Aug ‘2000

Client : Capital Lease, Germany

This System is developed for Capital Lease, Germany. Capital is one of the leasing companies in Germany, which is involved in the leasing of the containers for the shipping line. The core modules are booking of the equipment, Depot Management, equipment management, Contract Management, Purchase Management, Maintenance & Repair and Billing. The user can place orders for as many containers but the system internally keeps a track of the balance of equipment in the stock. Generation of monthly bill for the equipment, which are leased out is also maintained in this system.

Responsibilities:

Played the role of a Software Engineer in this project.

Developed modules using JSP, EJB, Weblogic 4.5 and PL/SQL routines

Developed PL/SQL Packages for Rental and Cure Billing.

Mailing the rejected data reports to the customer.

Involved in booking module.

Involved in fixing bugs and enhancements.

Environment: JSP, Servlets, EJB 1.1, Oracle 8.0, Weblogic 4.5.

10. Star2K Reservation System Dec ’98 – Jun ‘99

Client : TradeShip Inc, USA

"STAR 2000" is an application, which is being developed for worldwide clients of Shipping Industry. It includes the Reservation facilities, Enquiry facilities and the Shipment Tracking facilities. This is an integral part of the complete project. The idea is to let the user book & reserve containers after inquiring the availability of the container and the route according to the Origin & Destination points. User can keep the reservation waiting till he/ she checks the availability of the containers but if user actually wants to reserve the containers he/ she has to confirm the booking.

Responsibilities:

Played the role of a Software Engineer in this project.

Developed modules using Servlets, JSP, Java beans, Weblogic 4.5, Oracle 7.x.

Involved in Reservation and Shipment Tracking modules.

Extensively worked on oracle and PL/SQL routines.

Environment: Servlets, JSP, Java Beans, RMI, Weblogic 4.5 and Oracle 7.x.

Education:

Master of Computer Applications (MCA) - Nov’ 1998

Bachelor of Science ( Bsc) – Sept’ 1993

Board of Intermediate Education – Mar’ 1989

Board of Secondary Education – Apr, 1987

Contact this candidate