Utsav Guha

E-Mail: ac079z@r.postjobfree.com

Mobile: +919*********

Objective

To look for a good opportunity for good growth & achieve the goal of management. To take my Job with a great sense of responsibility, enjoy the challenge of new situations and a desire to make positive contributions to the organisation. To utilize my skills in the areas of support, service and customer care with a growth –oriented company where the contribution to organisation.

Professional Experience Period

Currently working Hotel Ramashray Paradise, dewas as a General Manager. ( A Hotel with 47 luxury rooms, A Big Marriage garden, 2 Banquet Halls, 2 restaurants).

Worked with Nandan Kanan Hotel & Resort (A Hotel & Resort with 64 rooms, A Big Marriage garden) as an Asst. Front Office Manager. ( from October 2014 to March 2017)

Worked with Apollo DB city which is a group of Dainik Bhaskar & Apollo Group as a Senior Executive in operations dept. From 8th July 2013 to 15th September 2014.

Worked with Ginger Hotel Indore – TATA Enterprise (A Leading Budget hotel in the City with 95 rooms & multi cuisine restaurant), as a Senior Guest Service Associate from March 2011 till July 2013.

Worked with Lemon Tree Hotel Indore (Property of 100 rooms) as a Guest Service Associate in F & b Service from 15th March 2010 to 15th September 2010.

Worked with Mc Donald’s Baroda from1st september2009 to 24th February 2010 as a Trainee Floor Manager.

Job Profile & Responsibilities in Hotel Ramashray Paradise Dewas.

Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks;

Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution;

Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.

Accountable for responsibilities of department heads in their absence

Prepare a monthly financial reporting for the owners and stake holders.

Draw up plans and budget (revenues, costs, etc.) for the owners.

Act as a final decision maker in hiring a key staffs.

Lead all key property issues including capital projects, customer service and refurbishment.

Corporate client handling and take part in new client acquisition along with the sales team whenever required.

Strong understanding of P&L statements and the ability to react with impactful strategies

Job Profile & Responsibilities in Nandan Kanan Hotel & Resort.

Assist day to day operation in front office.

Performing the check-in and check -out procedures.

Assisting staff to their work performance and guiding them to be become more confident.

Training once in a week for better service compliance to guests.

Daily check list of rooms from housekeeping for any disorder.

Maintain the ARR as per the standard of the hotel and occupancy on same level.

Meeting corporate clients dewas industrial area to have smooth flow of business.

Dealing with travel partners with commission based room sale.

Handling banquet bookings.

Looking after the F & B Operation and staffing of employees.

Take training sessions of F & B and front office staff at regular intervals.

Market planning’s to generate more revenue from rooms and F & B.

Job Profile & Responsibilities in Apollo DB City “The Gold Club”.

Manage all club activities and analyze all financial performance and organize work for all internal resources and recommend solution to increase productivity of club.

Administer all profit and losses for club and prepare monthly reports for same and maintain good professional relationships with all members to recommend solutions to all issues and hire and evaluate staff performance.

Train all staff member, conduct various planning sessions and prepare reports for all staff performance in club and organize weekly meetings to design effective strategies to achieve all club objectives.

Job Profile & Responsibilities in Ginger Hotels- A TATA Enterprise:

Reporting to Hotel Manager or Asst. Hotel Manager for day to day operations

Handling all the Front office Operations.

Handling Reservation via Mail & Telephone.

Communicate with Corporate Clients for Future Business & get the feedback for present services availed by the corporate guests.

Try to convert walk in guest into confirm booking to Increase the occupancy & ARR.

To meet corporate guest to convince them about Guest Services provided by us & too brief our hotels, Promotional Offers & its facility.

Personally and frequently verifies that guests are receiving the best possible service available.

Coordinating with Housekeeping & Maintenance to ensure zero level complaints for rooms.

Personally and frequently verifies that guests are receiving the best possible service available.

Coordinating with F&B for Restaurant Services (Breakfast, Lunch & Dinner)

To report all guest complaints, compliments and suggestions to Hotel Manager.

To patrol in the hotel to ensure everything is in good order and condition.

Job Profile in Lemon Tree Hotel

Reporting to the Food & beverage manager on day to day basis.

Coordinating with Executive chef for promotional offers to increase the revenue for hotel.

Coordinating with f & B staff regarding their issues, requirements, also daily on hour session for the unskilled employees to train them according to Hotel Policies.

Maintain zero level complains and excellent Guest Relations.

Maintain the par stock of all beverages.

Try to maintain an APC(Average per cover) of 450 to 600

Experience of Using “Touché” software

Job Profile in Mc Donalds Baroda

Reporting to the Restaurant Manager.

Maintain proper par stock for heavy days like on festivals.

Maintain proper staffing on pick times.

Looking after for Birthday bookings on a larger scale to increase revenue.

Total responsibility for cash counter.

Experience of using “Kobra” Software.

Academic Credentials:

Graduate in B.H.M (Bachelor of Hotel Management) from Mashal School of Hotel management (D.A.V.V) Indore 2006-2010.

Completed H. Sc. From MP board in 2006.

Completed S. S. From CBSC in 2003.

Language Proficiency:

Language

Speak

Read

Write

British English

Yes

Yes

Yes

Hindi

Yes

Yes

Yes

Computer Skill:-

Microsoft Office (Word, Excel, PowerPoint Etc.)

Internet

Worked with SAP in Ginger.

Achievements:

Prizes received in various intra-school debates Hindi and English.

Participated in various inter-school competitions.

Participated in solo and duet singing competition at inter-school level and win prizes.

Got best employee of the month for four consecutive months in Ginger Hotel Indore

Strong & Personal Qualities:-

Planning, Organizing & Monitoring.

Quick learner.

Self-confidence, Strong will power & memento.

Willingness to take responsibilities & capacity to lead a team.

Can adapt to any situation.

Self motivated & excellent team player.

Extramural Activities:

Participated in FOOTSTEPS and REFLECTIONS Training Program held in Ginger Hotels.

Participated in Fire Training Program held in Ginger Hotel Indore by Bombay Intelligence Securities.

Participated in all NGO’s Activity organized by Hotel Manager in Ginger Hotel Indore.

Personal Details:-

Permanent Address : 38, Utsav Villa, Aashirwad Villas, Nipania, Indore

Date of Birth : 19.07.1987

Fathers Name : Mr. Santanu Guha

Mothers Name : Mrs. Shampa Guha

Language Known : Hindi, English, Bengali, French (Beginner)

Hobbies : Cricket & Singing

Nationality : Indian

Passport No : G7504530

Declaration:-

I hereby declare that the information furnished above are true & correct to the best of my knowledge.

Date: -

Utsav Guha

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