Manager Human Resources

CHARLIE IBAÑEZ

**** ** ***** ******, ***** Miami, Florida 33181 § 305-***-**** § *************@***.*** Seeking an Executive Management position within your establishment that will furnish me with an opportunity to utilize my extensive work experience, professional training, and accomplishments to make a significant impact in your hotel. EXPERIENCE

The Standard Miami Hotel Miami, FL

Director of Guest Relations August 2007 – Present

• Ensure all guest concerns, including general liability claims, are addressed and resolved amicably.

• Assist Managing Director with the day-to-day hotel operations.

• Oversee all guest services provided in the Spa, Food & Beverage, Valet, Front Desk, Housekeeping, and Engineering departments.

• Train all employees, including managers, in problem-resolution and guest service.

• Collaborate with Executive Committee and Human Resources department to maintain employee morale by providing a conscientious work environment.

• Created and implemented the Manager on Duty Program, as well as the Health & Safety Committee. Celebration World Resort Orlando, FL

Assistant Manager September 2005 – July 2007

• Managed the Security, Maintenance, Housekeeping, and Special Projects Departments for the192 unit time-share resort.

• Reviewed financial statements for the Sales and Marketing Departments; analyzed performance data to measure productivity and goal achievement; and identified areas needing a reduction in cost.

• Monitored hiring practices and ensured compliance with Equal Employment Opportunity (EEO) requirements to ensure all employee eligibility authorizations were appropriately filed.

• Supervised finance and accounting functions; ensured cost effectiveness of orders and banking procedures; and tracked invoices and receipts.

Radisson Resort Parkway Kissimmee, FL

Director of Security February 2004 – September 2005

• Directly supervised a team of 15 Officers and 3 Managers responsible for providing safety and security to all employees, guests, and contract laborers.

• Oversaw functions of risk management and processed all liability claims.

• Created and implemented an effective Risk Management Orientation training program for all employees that led to an overall decline in the company’s insurance rate.

• Designed and implemented a Manager on Duty (MOD) program in which the Security Management Team assumed dual roles.

Loews Hotels at Universal Orlando Orlando, FL

Portofino Bay Hotel/Hard Rock Hotel/Royal Pacific Resort November 2002 – February 2004 Regional Security Manager

• Managed the Security Department for all three properties, including the Lakewood Communications Center.

• Resolved all Guest Services issues, as well as responded to all hotel emergencies.

• Oversaw the day-to-day security duties at all three properties, including the Lakewood Communications Center.

• Served on the West Hwy 192 Security Council.

• Completed the Osceola County Sheriff’s County Citizens Academy. Star Island Resort & Club Kissimmee, FL

Clarion Suites Lake Buena Vista/Clarion Suites Resort World of Orlando September 2000 – November 2002 Assistant Director of Security/Night Manager

• Directed the security effort, as well as Risk Management, for all guest owners and employees at all timeshare properties.

• Formed a Safety & Security Committee that utilized statistical data to create an Emergency Response Team and First Aid Stations throughout the three properties.

• Created and implemented a Safety Training Orientation course for all newly hired employees.

• Certified American Red Cross CPR & First Aid Instructor for Osceola, Orange, and Seminole Counties. Choice Hotels International Davenport, FL

Comfort Inn Main Gate South/ Hampton Inn South of Disney May 1999 – September 2000 Assistant General Manager

• Directed the Sales, Human Resources, Maintenance, Security, Front Desk, and Housekeeping Departments.

• Established a “Team Interview” Concept that decreased employee turnover rate from 87% to 22%.

• Reestablished a 5,200 sq. ft. meeting space to accommodate clients such as Nabisco, Reebok, Central Florida Sports Marketing, and the Cleveland Indians.

Niteroi Palace Hotel Niteroi, Rio de Janeiro, Brazil Apprenticeship March 1999 – April 1999

• Participated in all aspects of the Hospitality Industry at a South American hotel located in Brazil.

• Acquired knowledge and skill-set necessary in operating a full-service international resort. Bristol Hotels & Resorts Orlando, FL

Loss Prevention/Manager on Duty May 1997 – May 1999

• Managed five area hotels and assumed General Manager role in his/her absence.

• Ensured all five properties were OSHA compliant and hotels met inspection standards.

• Developed a Quality Control Committee comprised of representatives from various departments and sister properties.

• Assisted the Bush Gardens property in Tampa Bay Florida in regaining their “Franchise Flag”.

• Managed the security efforts for the Cocoa Beach and Orlando properties. EDUCATION

CENTRAL TEXAS COLLEGE Killeen, TX

Associate’s Degree, Hotel Restaurant Management 1995-1996 ACCOMPLISHMENTS & SKILLS

• Served in the United States Army from 1993 – 1997.

• Fluent in Spanish.

• Emotional Intelligence Certified Trainer.

• Communication Development Certified Trainer.

• Essentials of Human Resources Law Certificate.

• Leadership, Team Building & Coaching Skills for Managers Certificate.

• OSHA Compliance, advanced Hospitality Managers course, Time Management, Hospitality law and lodging leadership courses.

VOLUNTEER EXPERIENCE

• Miami Homeless Shelter

• Miami Children’s Hospital

• Member of the American Legion

• Wounded Warrior Program

• Environmental Everglades & Miami Beach Clean-up

REFERENCES

• Available upon request

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