Customer Service High School

Angie Frenette

** ******** *****, ******* ** B*N 3G7

Cell: 902-***-****

********.********@*****.***

Summary

Highly qualified, detail-oriented and hardworking Customer Relations Representative with 5 years of experience with the Atlantic Dealer Finance Centre. I have previous experience in the restaurant industry having worked as a waitress, a cook and a bartender. I am eager to learn, am very dependable and I love interacting with customers.

Highlights

Ability to handle fast-paced environment

Built strong customer relationships

Accurate typing speed of 45 wpm

Work well under pressure

Exceptional interpersonal skills

Quick learner

Client-focused

Reliable team player

Experience

Scotiabank

Customer Relations Representative, Jul 2011 - Current

Halifax, NS

My main responsibility is to handle a high volume of telephone inquiries, answering customers’ questions and addressing problems and complaints from dealerships, clients, Branches and other bank departments.

I provide guidance and direction to Dealerships in all aspects of Automotive Finance, while demonstrating a high level of customer service skills.

I also maintain inventory of office supplies, order supplies as required and I have created a spreadsheet specific to the amount of the accumulated year-to-date inventory to keep track of expenses.

I prepare all outgoing mail, organize courier pick ups, and keep the office phone directory updated.

Since I have been with Scotiabank, I have earned and been presented with the “Best of the Best” award 3 times, in 2012, 2013 and 2015.

Reitmans Canada Limited (Seasonal)

Sales Associate, October 2016 – December 2016

Halifax, NS

Assisted in greeting and creating a connection with customers.

Provided in depth product and promotion information

Used the system to process transactions

Nine Pine Truck ‘N’ Burger

Waitress, Jul 2006 – Aug 2009

Blackville, NB

Took necessary steps to meet customer needs and effectively resolved food or service issues promptly and professionally.

Communicated with customers regarding orders, comments and complaints.

Presented menus to patrons and answered questions about menu items, and made recommendations upon request.

Checked with customers to ensure that they were enjoying their meals and took immediate action to correct any problems.

Cleaned tables and counters after patrons had finished dining.

Removed dishes and glasses from tables or counters; and took them to the kitchen to be cleaned.

Education

Eastern College - 2011

Diploma: Business Administration

Halifax, NS

Blackville High School – 2007

High School Diploma

Blackville, NB

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