Ed Jones

Franklin, MA ***** 508-***-**** ac079d@r.postjobfree.com http://webprofile.info/edjones/

Senior Operations Executive

Driving Performance Optimizing Resource Allocation Controlling Costs

Senior Operations Executive with extensive experience driving operational performance and aligning engineering with other functional areas in the technology and energy sectors. $45 million annual budget decrease realized by leading an engineering services transformation program instituting a one-team approach. Expertise in operations efficiency, resource allocation, restructuring, innovative service solutions and a continuous review of people and processes. Ability to forge relationships and enduring partnerships to reach corporate goals.

Core Competencies

● Information Technology ● Communication ● Leadership / Teamwork

● Financial Management ● Strategic Thinking / Planning ● Resource Planning & Allocation

● Engineering Process ● Organization / Personnel Development ● Customer Focus

Professional Experience

EMC Corporation Hopkinton, MA 1998 – 2017

The world leader in products, services and solutions for information storage and management.

Vice President 2015 – 2017

Directed the enterprise engineering services team that owned tools / services strategy, architecture, program operations / communications, asset management, DevOps engineering, cloud engineering, cloud operations and business operations. Managed 350 global staff supporting 15,000 engineers while overseeing 1.2 million square feet of engineering labs.

$45 million annual budget decrease realized by instituting an engineering services transformation program with a one-team approach from concept to customer care and resulting in consolidated locations, increased asset utilization, unneeded spend elimination and reduced personnel.

15% reduction in product delivery time achieved by implementing a DevOps product delivery platform (PDP) that allowed engineering staff frictionless access to tools and a collaborative environment, independent of location.

Vice President 2012 - 2015

Oversaw a global engineering organization of 1,000+ engineers delivering product for the $2 billion VNX product line.

$2 billion product refresh cycle delivered on time and on budget by leading 1,600 engineers to delivery by implementing a software development life cycle leveraging a communication framework to align division strategy to execution.

50% drop in customer reported defects and improvement in total customer experience attained by implementing the in-market engineering organization.

Chief Operating Officer 2010 – 2012

Contributed on the merger and acquisition team that acquired Greenplum. Drove post-purchase integration efforts and earned the newly created data computing division chief operating officer role. Led and operated the sales pipeline and the internal board of director meetings. Created a partner engineering organization and implemented development / test processes along with business planning capabilities.

400% sales boost accomplished by expanding sales motion and links to the core sales force, implementing weekly sales pipeline reviews, assigning an engineering team to work with sales and expanding communications.

300% staff increase noted by executing a plan and working cross functionally.

Vice President 2006 – 2009

Led a newly created team consisting of program management, corporate system engineering, technical writers, total customer experience, problem management and engineering communications during and after the sale for the $3.6 billion Symmetrix product line.

$30 million cut in engineering hardware inventory recorded by implementing ownership transparency.

25% decrease in product implementation issues achieved by creating an organization model linking engineering with sales and customers for technical advisory panels and assistance with installations.

Senior Director 2003 – 2005

Managed the company’s global technical support organization of 550 staff handling 450,000 customer calls per year.

30% year over year increase in customer satisfaction scores achieved by implementing a communications framework to ensure global consistency of data, information, and metrics that aligned groups to a mission, vision, values, competencies and desired outcomes.

Served as a thought leader to transition the organization from a cost center to a profit / loss model by implementing systems to gather metrics tied to key performance indicators, cost-of-service calculations and hiring ratios.

Director 2002 – 2003

Built a new team of 75 product specialists with a total product line solution focus. Organized the team as a sales enabler from engineering. Produced whitepapers and proof of concepts to present at industry conferences and tradeshows.

Conceived and implemented a sales enabling technical business consultant (TBC) conference to connect pre-sales with engineering.

32% increase in customer participation in beta accomplished by setting the standard for engineering participation and content delivery and organizing involvement in customer interactions for the company sponsored wizards conference.

Director Milford, MA 1998 – 2001

Administered the software development, hardware development, engineering, system test, field engagement, documentation, interoperability and tools / build department for a $100 million product line.

Developed and implemented the first service level agreement (SLA) between engineering and customer service.

Created a one-stop website for pre-sales, sales, professional service, engineering and customer service organizations that included product information and release status.

-PREVIOUS EXPERIENCE-

Mobil Oil Corporation Fairfax, VA

A major American oil company.

Lead Architect

Designed the $270 million Y2K SAP / R3 project that serviced 40% of Mobil’s daily business. Designed the infrastructure combining a centralized SAP / R3 installation with a de-centralized interface requirement.

Architected a global system with a mainframe database backend, UNIX system file servers and multiple client front-end access points.

Delivered on the budget a year ahead of schedule by astutely managing the dispersed project delivery team.

Senior Manager

Developed the staffing sourcing strategy and created relationships with vendors to outsource and partner to improve delivery of technology services to Mobil Oil.

$15 million budget and 140 development projects tracked by implementing a common inventory tool, time accounting, project tracking and budget controls, setting technical standards and consolidating five teams.

Served as a key team member representing the global information systems engineering organization on an outsourcing process.

Education

Master of Business Administration

University of Phoenix

Bachelor of Science in Mathematics

Pennsylvania State University

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