Information Systems worked with enterprise customers

Robert Jesky

******@*****.*** ~ https://www.linkedin.com/in/robertjesky/

Cell Phone: 919-***-****

Career Summary

Skilled professional in the technology and business side of information technology. I have been a part of teams on various company projects and start-ups within operations, achieving completion of corporate goals and improving the companies' bottom line. Responsible for implementing Scrum framework with in my last role. Increased revenues with customer focus and streamlining corporate processes both domestic and globally.

Education and Certifications:

Bachelors of Science Information Systems (Strayer University)

ITIL v3

CCVP- Active

Minor in Business Administration / Management

CCNA- Active

UCCE-S

Certified Scrum Master License # 000442117

CCNA-Voice- Active

Cisco Route & Switch Exam

Additional Technical Skills:

Office 365

SolarWinds

Eclipse Radio

Ceregon

T-1

SharePoint

Wrike

Putty

True point

CSU

VoIP

NetbossXT

SecureRT

Star Quality

Monitoring

LAN / WAN

SQL

Cacti

Alvarion EMS

Telecom

Microsoft

WiMAX BTS

Security +

BMC Remedy

Networks

Projects

WI Chorus

MS Project

Kayako

Telecom

Call Manager

Visio

IP Scan

Splunk

Excel

Wire shark

Ping Plotter

Git Hub

ICM / CVP

Provision

Work experience

Collaboration Engineer January 2014 to March 2017

CTIPath Communications

Contributed to company’s revenue growth from 750,000 to 3,500,000 first year as service delivery manager.

Worked with enterprise business clients such as Esurance, CHS, JEA, LCEC, Schools First Credit Union, Prosys, and Kinecta

Conducted weekly meetings with customers as well as weekly reports that were sent to them.

Managed customer relationships through out the entire contract period

Worked with engineers while improving the company’s services

Implemented ITIL best practices for continual improvements, while driving customer incidents to resolution

Introduced Scrum methodology practices for internal improvement projects, also worked on external customer projects to completion

Provided office and company software administration for company and staff

Worked with owners for the general improvement of Managed Services offering including ePlus, Inc.

Improved processes related to incident management, CMDB, ticketing system, and other support tools and services

Responsible for documentation related to processes, services, and training

Expanded understanding of process and services related to Managed Services

Worked with staff, customers, and third-party resources towards incident management resolutions

Communicated regularly with customer technical staff related to technical issues

Ensured all incidents, events, and requests are handled within service level agreement

Presented change requests and descriptions for customers for preventive maintenance events

Managed Content Management DB / Asset DB, Ticketing System, and project management software.

Completed quality management training which included Lean IT and Six Sigma methodologies.

NOC Engineer July 2009 to December 2012

Aviat Networks RTP, NC

Hired with 3 other NOC engineers to bring a NOC up to be fully operational 24/7.

Advised the managed services division's director and customer to purchase a large quantity of hardware from the company which lead to some increased earnings of 15,000,000.00 the first fiscal year.

Worked with a major ISP customer on projects to implement its network to service 500 rural communities in 17 states in a variety of technologies, WiMAX, Microwave backhaul, IP core routing, and VoIP services, while suggesting cost savings.

Helped develop the global network operations center by establishing with management processes and procedures utilized in daily operations.

Proactively monitored enterprise networks via network monitoring software. Worked with field operations on site installs and troubleshooting the repair of WiMAX tower sites.

Trained others on new ticketing systems for tracking purposes and customer data logs.

Direct point of contact in the NOC in the senior manager’s absence.

Utilized customer integration documents, NOC operations manual, and alarm handling and outage recovery procedures for multiple customer outages. Dispatched and had command and control over outage and disaster recovery efforts to restore communications with the customer’s locations across all 17 states.

Business Analyst / Internal Project Coordinator March 2003 to October 2008

Verizon Business, Cary NC

Hired as a member of the order management team then promoted to Business Analyst for International Service Delivery.

Worked with cross functional teams, including sales and network engineers around the world to install data networks for Verizon Business’s largest global customers.

Performed project management of installations and focus towards customers. I built strong relationships with sales and global engineers and had to quickly learn new products

Acted as liaison to identify and resolve problems that would otherwise postpone the customers’ expectations.

As a team, we could bring the software systems to a manageable level from 12 to only 5 software systems for operations.

Trained new hires and streamlined the departmental processes and procedures to allow most of the department to be relocated in Asia.

ACHIEVEMENTS

Hired by a startup company to bring the company around to a fully operational managed services and professional services organization. Partnered with Converge One, ePlus, Ronco, Presidio

Strayer University Bachelors of Science (Information Systems)

Member of Alpha Sigma Lambda, Alpha Chi, and Golden Key International Honor Societies GPA3.89

Hired with 3 others to bring a fully functional 24x7 NOC to operation

Completion of Cisco CCNA Boot Camp at New Horizons Tampa, Florida

Completed Central Office at AT&T within a year

Worked with a team to bring a CLEC to operation / Passed AT&T Technical/Mechanical Field II test

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