Melissa Schouten Michigan City, IN 219-***-****

Objective: To have a career in a growth-oriented firm which will allow me to utilize my experience and grow within the company.

Skills: Typing: 75 words per minute. Also has exemplary phone etiquette, interpersonal skills and customer service.

Computer knowledge: A ll windows operating systems Word, Excel, PowerPoint, Outlook, ACT, Quickbooks, Point of Rental

Education:

Moraine Valley Community College Palos Heights, IL 2001-2003

Fox College Oak Lawn, IL

Administrative/Executive Assistant Certificate Graduated 1998 Experience:

Aide Rentals and Sales South Chicago Heights, IL

Customer Service Manager March 2012 - Present

Responsibilities: M anages employees. Writes contracts, quotes and reservations for customers renting equipment via phone or walking in. Responds to emails daily from customers regarding information about tools and party goods by developing quotes and following up with calls to get reservations for the items. Assists during the manager meetings by taking and typing notes, typing the agendas and sending them to all managers and owners. With complete knowledge of all equipment, assists customers in finding the correct tool for the job. Explains the proper use of all tools and party goods to customers. Manages all party good rentals. Makes sure all party goods are properly maintained while supervising employees in their day to day duties. Organizes all the deliveries for party goods that take place throughout the week. Calls for overdue contracts. Trains new employees. Handles documentation for repairs done to any and all equipment for both locations by writing proper reports and making sure all charges for repairs are applied to the correct machine. Open and closes cash drawer. Deals with any problems that may arise with customers or employees. Chicago Heights Processing Chicago Heights, IL

Accounts Receivable/Sales February 2010 - March 2012 Responsibilities: R esponsible for all receivables for the entire company through Quickbooks. Kept balances of monies owed and kept up on delinquent customers. Scaled trucks that came in and out of facility. Kept inventory for several departments. Scheduled trucks for the outgoing material from the facility. Got quotes for trucking for offsite jobs. Called on different companies to make deals regarding any scrapping opportunities. Quoted customers for jobs and material. Melissa Schouten Michigan City, IN 219-***-****

Surface Shields, Inc Tinley Park, IL

Customer Service/Insides Sales Representative January 2009 - February 2010 Responsibilities: Made sure prices, quantities and all items on purchase orders were correct before entering the orders. Tracked shipments for customers. Assisted the Sales Representatives when they were out on the field with pricing and any inquiries they had. Helped customers with any product defects and getting new product out while getting the defective product back by submitting return orders and correct paperwork to the warehouse. Assisted distributors with pricing and ordering. Submitted credit and debit forms for any corrections needed on invoices to accounting. Suggested products to help distributors to grow their business. Directed leads to the correct sales representative. Established new customers. Worked with multiple outside warehouses to coordinate shipments and available inventory. In charge of accounts which required pricing, making calls to each location for orders or assisted them with any situations that developed, and reported to the president of the company with weekly progress on each account. Updated ACT with all information for each distributor that were contacted daily. Processed all sample requests made by representatives on the field, or employees within the company.

Sedona Staffing - Surface Shields, Inc. Orland Park, IL Receptionist/Administrative Assistant (Temp) September 2008 - January 2009 Responsibilities: Answered phones and directed calls to the correct contacts. Took messages when the contact was not available. Assisted the president of the company, representatives, marketing manager, sales director, and human resources manager with any correspondence or projects needed at that time. Mailed out all Federal Express packages or US postal service mailings for the company. Updated spreadsheets. Assisted with the writing of contracts and agreements. Aide Rentals & Sales So. Chicago Heights, IL

Customer Service April 2008 - September 2008

Responsibilities: A ssisted customers at the counter. Entered and closed reservations. In charge of the party goods for the company by making sure everything is working properly and properly cleaned for the next customer. Applebee’s Restaurant Matteson, IL

Bartender/Assistant Manager February 2004 - September 2008 Responsibilities: Ensured all guest we properly attended to by taking drink orders, delivering food, and giving a great atmosphere. Handled customer complaints and compliments. Opened the restaurant by making sure all employees were present for the shift and making the floor plans. Handled shift changes.