Customer Service Administrative Assistant
Resume:
Anne D. Harris
Coral Springs, FL
*************@*****.***
EMPLOYMENT
Premier Academy School - Teacher 2012 - 2016
Instruction of mathematics, reading, and science to students ranging from grades 5 to 12. Creation of lesson plans for different classes and for individual students, leading to maximum student accomplishment and learning. Managing of student behavior. Aiding students in overcoming intellectual, emotional, and academic disabilities. Grading, organizing, and inputting student grades. Teleperformance Verizon/Sprint Accounts (Telecommute) Tech Support Engineer I & II 2010 - 2012
Smartphones (iPhone, Android, Blackberry) Exchanging Mail configurations/troubleshooting, data entry
Broward County Schools - Teacher Substitute 2008 - Present Implementing teacher lesson plans accordingly. Helping students in completing assignments. Following teacher written instructions and guiding students in following through teacher expectations.
Broward County Schools - Parent Education Task Force Committee 2009 - 2012 Allocating the budget and determining how expenses should be used. Deciding on the speakers, arranging and deciding on workshops presented. Monitoring and leading workshops for parents.
Paraprofessional - Care Resource 2007 - 2008
Aiding in instructional, behavioral and academic goals Implementing, hall monitoring, assisting principal with administrative duties. Record keeping, coordinating technology for the class and assisting in the poetry club. Tutor
Tutoring in the Dyslexic Tutoring Foundation. Working one-on-one with students. Helping them meet their academic goals.
TJ Maxx - Customer Service / Cashier 2014 - Present Managing and handling cash. Greeting customers. Working on a cash register. Customer Service / Sales Support / Cashier 2008 - 2010 Ticketing, checking correct prices, stocking floor, assisting customers, working as a cashier, and assisting with loss prevention.
Bath & Body Works - Seasonal Cashier Seasonal
December 2010
Working on prices, stocking floor, assisting customers, working as a cashier. Innovation Ads - Academic Advisor 2008 - 2009
Following leads from dialer. Advising students on college selections. Giving information on grants and scholarships.
Northwest Hospital - Unit Secretary . 2005 - 2007
Entered Physician Order Entries into the computer. Answered multi line phones Filing and faxing for the whole unit. Transcribe doctor’s orders for multiple units Ordered supplies for the whole department. Update information in computer pertaining to patient’s medicines, blood work, and test Stella Maris Healthcare Facility - Unit Secretary: M aryland 2 003 - 2004 Office Teams Agency - Administrative Assistant: M aryland 2 001 - 2004 Insurance and Verification Specialist M aryland
2001 - 2002
South Nassau Community Hospital - Diet Technician: O ceanside, NY Diet Menu Editing. Nutritional counseling and caloric intake. Answering 1991 -
2000
multi-line phones meeting needs of all staff and patients First Credit Bank
1999 -
2000
Managing and monitoring of a portfolio(s) of high-risk credit card applications. Reviewing and investigating merchant accounts. Assessing fraud and credit risk exposure
EDUCATION
Walden University
MS ( pending) Reading and Mathematics
Bellevue University BS: Adult Education 2010 -
2011
Morgan State University BS ( Elementary Education K-8 pending state exams)
2017
National Dean’s List
2003 -
2004
Nassau Community
College
AA 2000
Certificates:
Unit Secretary and Medical Terminology
Phlebotomist
Food Service Management
Medical Billing
Training:
Home Health Aide Training, Crisis Prevention Intervention,Tutoring Dsylexic Foundation) INTERESTS
Mathematics, Educational Research, NCTM, Computers Int
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