Air Force Management

Sue E. Harwell

***** ***** *****, *** *******, TX 78253 210-***-**** **********@*****.***

EXPERIENCE SUMMARY

More than 20 year as a Federal Government employee with superb work ethics and analytical skills; job performance far exceeds peers

SKILLS

Excellent verbal, written, and diplomacy skills Ability to adapt to shifting priorities, demands, and schedules Ability to work independently as well as in a team environment Ability to effectively prioritize and execute tasks in a high-pressure environment Strong communicative skills, deadline-driven, detail oriented and quality focused Ability to effectively manage and collaborate with multidisciplinary teams and personnel at various levels Experienced editor, staff writer and trainer/facilitator TECHNICAL EXPERTISE

Extensive knowledge of and experience with public key infrastructure Experienced editor and staff writer Experienced editor and staff writer Experienced editor and staff writer Proficient in the use of the Microsoft Office Professional Suite (Access, Excel, Publisher, PowerPoint, Visio, Project and Word) Knowledgeable of the software development lifecycle Completed college coursework in COBOL, Fortran, Assembler, Visual Basic and C++

EDUCATION

Master of Arts, Computer Resources and Information Management, Webster University, Saint Louis, MO Bachelor of Science, Speech Communications w/Teacher’s Certification, Tennessee State University, Nashville, TN

CERTIFICATIONS

Security Plus certified Project Management Professional (PMP) certified Air Force Registration Official certified DEER/RAPIDS Site Security Manager and Verifying Official certified Currently hold a Department of Defense (DoD) Secret security clearance. Have held a DoD Top Secret security clearance with Sensitive Compartmentalized Information access Preparing to procure credentialing as a Certified Information Security System Professional (CISSP) and Agile Certified Practitioner (ACP)

EMPLOYMENT HISTORY

Jul 2015 to Mar 2017 Software Engineer

Telos Corporation

Managed a team of five Telos Corporation personnel assigned to the Air Force Public Key Infrastructure System Program Office (AF PKI SPO)

Ensured net worthiness and functionality of locally developed software products prior to release

Utilized VMware to stand up test environments as defined in test requirement documentation

Represented the test team on the program’s Mobile Device and CAC PIN Reset Integrated Process Teams Oct 2010 to Jul 2015 Information Assurance Analyst Booz Allen and Hamilton

Applied the waterfall methodology in leading the Air Force Secret Internet Protocol Network (SIPRNet) token initiative; initiated purchases of tokens totaling more than $5 million

Planned and adjudicated shipment release of over 300,000 SIPRNet tokens to installations Air Force wide in an effort to promote a more secure network environment

Served as lead coordinator for ensuring formatting, distribution and issuance of Secret Internet Protocol Router Network (SIPRNet) certificates/tokens to approximately 193,000 users enterprise wide

Devised trend analysis and forecast tools to provide senior management a visual representation of token status

Collected, compiled and presented weekly token issuance metrics to management

Drafted, coordinated and ensured product documentation (including Maintenance Tasking Orders, knowledgebase articles, newsletter articles, etc.) adhered to Department of Defense (DoD), AF policies and the PKI SPO's lifecycle management process

Provided input during weekly meetings and teleconferences

Reviewed internally produced documentation and routinely responded to e-mail messages and telephone queries

Aug 2007 to Oct 2010 Air Force Registration Authority Booz Allen and Hamilton

Assigned role of deputy lead to the team of Air Force Registration Authorities

Adhered to X.509 certificate standards in providing lifecycle management for U.S. Government digital certificates

Recognized as a subject matter expert for the AF PKI SPO training team regarding Local Registration Authority (LRA) certificate management duties and responsibilities

Generated, approved, and revoked electronic (digital) certificate issued to individuals and hardware devices

Monitored the work of, certified, instructed and enforced policy guidance to command- and base-level LRAs

Conducted aperiodic desk audits on fielded LRAs

Assisted in complying with contract deliverable by timely completing monthly status reports

Served as a Key Recovery Agent

Maintained the Alternative Token Trusted Agent (TA), LRA, and software TA files and databases

Minimized lost production hours by providing PINs and unlock codes to alternative token subscribers

Routinely effectively communicated orally and written to e-mail messages and telephonic queries Apr 2001 to Aug 2007 Technical Trainer/Programmer

General Dynamics Corporation

Performed as team lead in promoting PKI and the importance of exercising computer, information and physical security at conferences and expositions

Presented PKI orientation presentations to AF senior leadership and subordinates during PKI implementation deployments

Developed, maintained and facilitated the AF LRA course and course evaluation tools based on Defense Information Systems Agency standards. Trained and certified hundreds of Air Force and joint service personnel as LRAs

Utilized instructional system development techniques in designing/developing numerous curricula in support of PKI

Provided instructional guidance on the use and importance of PKI to thousands of AF system administrators, client support administrators, and end users

Considered the AF PKI SPO primary point of contact for instructional needs

Authored newspaper articles, training brochures, curriculum material, and handouts in support of the DoD PKI initiatives; designed and maintained the AF PKI training Web pages and associated files

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