Customer Service Sales

KEDRICK MITCHELL

*** **** **** **. ***. *** • Lexington, South Carolina 29072 • United States

803-***-**** • *************@*****.***

Summary of Qualifications

•7 years of customer service experience in retail setting

•3 year of suggestive selling recommending additional products to customers

•5 years of cash handling at cash register

•Adept at managing accounting procedures at cash register

•Computer skills include Microsoft Word, Excel, PowerPoint and Internet navigation

Education & Certification

University of Phoenix, Phoenix, Arizona

Financial Planning Certificate, Bachelor of Science, Finance, March 2017

Professional Experience

Walmart, Red Bank, South Carolina

Deli Clerk / Customer Service, March 2016-Present

•Provided premier customer service by greeting customers and responding to questions

•Answered telephone calls to prepare special orders and party trays for customers

•Performed food preparation duties such as cooking, slicing deli meat, and preparing cold foods

•Kept work area clean by washing, sanitizing and organizing dishes, counters, shelves, cooler cases, walls, and floors

•Checked temperatures of all hot food items throughout the day

•Prepared sandwiches, and salads on a regular basis

•Served customers with proper proportions at the hot bar in a presentable manner

•Used suggestive selling techniques to increase sales by informing customers about deli meats that are on sale

Amazon Fulfillment Center, West Columbia, South Carolina

Picker, June 2014 – March 2016

•Picked customer orders from bins and delivering customer orders to conveyor belt

•Filled all orders completely and accurately while maintaining productivity rate of 125%

Piggly Wiggly, Lexington, South Carolina

Deli Clerk / Sales / Customer Service, March 2012 – October 2013

•Used suggestive selling techniques to inform customers about deli products and services to help increase sales by 30%, handing out food samples and recommending additional deli items

•Made sure equipment was safe and clean by sanitizing all equipment that exceed government standards

•Resolved customer complaints by identifying the problem and taking corrective action

•Improved customer service in the deli department by 40% being courteous and answering phone calls for particular requested items

Sears, Columbia, South Carolina

Cashier /Sales / Customer Service, September 2010 – March 2012

•Followed procedures for cash handling

•Performed general record keeping and accounting duties

•Monitored sales activities to ensure that customers receive adequate service

•Provided highest level of customer service which resulted in customers returning

•Reduced customer wait time by working at steady pace

•Balanced cash, checks, and credit receipts from register auditing daily sales record

•Informed customers about credit, gift card, Shop Your Way Rewards program to help meet company goal by 20%

Food Lion, Irmo, South Carolina

Bagger / Cashier / Customer Service, April 2006 – September 2010

• Followed procedures for cash handling, processing refunds and returns, receiving coupons, gift certificates, food stamps, and WIC vouchers

• Provided highest level of customer service by being courteous and helpful with arranging items in grocery bags and helping customers load bags into vehicle

• Cleaned and maintained the appearance of the register and front desk

• Responded to customer related problems, provided solutions, and referred customers to management

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