Customer Service Administrative Assistant

Munira A. Bacon 973-***-****

** ********** ****** ******.*****@*****.***

Newark, NJ 07106 http://www.linkedin.com/pub/munira-bacon/8/155/b0b/

SUMMARY OF QUALIFICATIONS

Administrative/HR support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to providing superior customer service. Confident and poised interacting with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

PROFESSIONAL EXPERIENCE

Joseph Cory Holdings LLC Secaucus, NJ April 2014 – May 2017

Human Resources Generalist

Provided direct support to the VP, Corporate Services and the Executive Management Team, implemented new HRIS system, benefits administration, conducted phone screens & exit interviews, compiled and maintained personnel files, drafted appointment and rejection letters, prepared information and documentation for new hire orientations, prepared all terminal benefits information for terminating employees, monitored incoming Cobra payments, processed all changes in the HRIS system for new employee, updated salary information, position changes, resignations and terminations, processed background screens and employment verifications, worked with carrier on employee claims issues, prepared all HR correspondence, prepared and distributed documentation to be approved by upper management, managed temporary staff and worked with staffing agencies to fill open positions and

approval of their timesheets,.

Premier Home Health Care West Orange, NJ January 2011 – April 2013

Continuation of Care Coordinator

Interacted with agency contracts, scheduled and updated all cases on a daily basis in the agency computer system, accepted grievances and complaints from clients and contact personnel, counseled field personnel and prepared counseling memo and notations, reported field personnel worker injuries according to state regulation, interacted with contract clients and client families to ensure quality of care and client satisfaction in accordance with HIPPA regulations, assisted in the preparation of office operational plan and participated in plan implementations, performed on-call responsibilities when the regional On-Call Coordinator is off duty, verified smooth transitions from office hours to on-call staff personnel through the preparation of on-call reports and verbal communications, provided assistance to the payroll coordinator to ensure accurate preparation and processing of duty sheets, assisted the Compliance Department with notification to field personnel of pending compliance requirements, backed up Staffing Coordinators or Partnering Continuation of Care Coordinators as necessary, ensured HIPPA regulations are adhered to, and all other duties as assigned.

CEI –Corporate Holmdel, NJ May 2008 – January 2011

HR Administrative Coordinator

Provided direct support to the Sr. Managers and VP of Human Resources, benefits administration, prepared and maintained new hire paperwork, and other HR documentation, monitored and tracked employee benefit contributions, ordered and maintained supplies for the HR department, assisted with recruitment efforts for multiple facilities, prepared and submitted check requests for payment of invoices and billing, worked with payroll to set up payment schedules for employee with missed benefits contributions, initiated employment verifications and pre-employment screenings, created and maintained spreadsheets for tracking data, pre-screened candidates to fill open positions, administrated of employee leaves, workers compensation, all other tasks as assigned.

JM Manufacturing Co. Livingston, NJ June 2007 – May 2008

Human Resources Coordinator

Provided direct support to the HR Manager and the Special Assistant to the CEO of the company, administrated benefits, reviewed resumes, conducted interview and phone screens, compiled and maintained personnel files, drafted appointment and rejection letters, prepared information and documentation for new hire orientations, prepared all terminal benefits information for terminating employees, monitored incoming Cobra payments, processed all changes in the HRIS system for new employee, updated salary information, position changes, resignations and terminations, processed background screens and employment verifications, worked with carrier on employee claims issues, prepared all HR correspondence, prepared and distributed documentation to be approved by upper management, managed temporary staff and worked with staffing agencies to fill open positions and

approval of their timesheets.

Munira A. Bacon

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Adecco Union, NJ December 2005 – November 2006

In-House Staffing Associate

Provided excellent customer service to clients and associates looking for assignments, supervised daily office operations, recruited and made hiring decisions on candidates, scheduled appointments, oversaw the on-boarding process, conducted background and drug screens on new hires, data entry, created and maintained personnel files, disbursed paychecks and resolved payroll issues, prepared monthly reports, prepared and conducted quarterly audits, all other administrative tasks as needed.

Gibbs College (via Ajilon) Livingston, NJ June 2004 – August 2005

Administrative Assistant

Acted as liaison between counselors and students, Acted as temporary Visual Communications Counselor, helped students build resumes, provided placement assistance to Visual Communications Students, sent student’s resumes to potential employers, organized and maintained files, mass mailings, performed employment verifications, assisted with the coordination of job fairs, provided customer service to students and potential employers, performed waiver verifications, filled open job orders, distributed mail, worked on special projects, dispatched incoming calls, and created documents.

Progressive Nursing Staffers West Orange, NJ June 2002 – June 2004

Staffing Specialist

Provided hospitals throughout NJ with quality nursing staff and scheduled a minimum of 1200 hours per week, coordinated and maintained shift schedules and changes for Nurses and hospitals, pre-screened potential Nurses, oversaw the completion of hospital specific testing and orientation for Nurses, gathered data to compile reports, scanning of files into scheduling database, distributing payroll.

Helping Hands Healthcare East Orange, NJ March 2000 – May 2002

Administrative Assistant/Field Staff Supervisor

Provided high-level administrative support to the Director of Nursing and Manager, Human Resources, supervised over 100 Certified Home Health Aides, acted as liaison (between the agency, clients, aides, and nurses), performed monthly insurance verifications for all clients, prepared documents for physician's signature, coordinated home health care services, scheduled nursing visits (skilled and supervisory), monitored the presence of employees in clients homes, coordinated educational activities, processed and distributed weekly payroll, resolved payroll issues, assisted with recruitment activities, administered testing, created and maintained client and employee files, conducted monthly license verifications for physicians servicing clients, worked with representatives from state agencies to determine eligibility for services, and acted as on-call coordinator in weekly increments.

Munira A. Bacon

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Training Courses Taken

HR Generalist Certification

Administrative Assistant Training

Administering Employee Leaves of Absence and Related Wage & Hour Issues

Establishing and Expanding a HR Function or Department

Legally Motivating Difficult Employees

Workplace Compliance – Preventing Workplace Discrimination by Embracing Diversity

Mastering the Essentials of Human Resources

How to Deal with Difficult Employees

Preventing Sexual Harassment

Conducting Effective Workplace Investigations

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