Customer Service Representative

Noreen Kalstein

**** ******** ****** / ***. **

Brooklyn, NY 11235

Cell: 347-***-**** / *************@*****.***

Summary of Qualifications:

MS Word

MS Excel

MS PowerPoint

MS Outlook

MS ACCESS

Typing Speed – 50 wpm

Strong attention to detail

Strong organizational ability

Training:

Good Skills Career Development Brooklyn, NY

Certificate Program – Microsoft Office November 2016-January 2017

Professional Experience:

Avon Products, Inc. Brooklyn, NY

Part-Time Avon Independent Sales Representative December 2008-2015

Sold high quality products for the face, body, hair, and for the home

Performed customer service by answering phone calls about product information

Handled cash transactions

Maintained records of expenses

Utilized online affiliate website for sales and inventory

Brooklyn College Brooklyn, NY

College Assistant July 2007- October 2007

Provided secretarial/office services for the Philosophy Department

Answered phones and transferred calls

Distributed mail throughout department

Ran various errands including delivery of documents to faculty

Kingsborough College Brooklyn, NY

College Assistant January 1997-July 2007

Provided secretarial/office services for the Office of the Associate for Academic Affairs

Answered phones

Typed a variety of correspondence including interoffice memos, letters and reports

Hand delivered mail to departments throughout campus

Empire Blue Cross & Blue Shield New York, NY

Data Entry Clerk January 1990-January 1994

Input patient information into company database

Routed/distributed correspondence to different departments

Shearson-Lehman Brothers New York, NY

Service Representative January 1986-January 1988

Entered information into database regarding buy-in trades to brokers

Answered phones and rerouted calls

Education:

Sheepshead Bay High School Brooklyn, NY

Received Diploma in June 1981

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