Customer Service Data Entry

KIANA S. BUTLER

**** *.* **** *****

MIAMI, FLORIDA 33143

Phone: 786-***-****

E-MAIL: *************@*****.***

SUMMARY

General Office Clerk with vast experience in customer service, data entry and knowledgeable in the use of software, such as Microsoft Word and WordPerfect EXPERIENCE:

12/2016-01/2017 Inktel

Customer Service Representative

Responsibilities include assisting pending customers with modifying, changing and correcting anything that has to do with their account order.

01/2016-11/2016 Panera Bread

Crew Member

Greet Customers, Prepare Food, Maintain the Maintenance of the store and cashier when needed.

08/2013-10/2014 Miami-Dade: Public Works

Toll Collector

Collects toll charged for use of bridges, highways, or tunnels by motor vehicles, or fare for vehicle and passengers on ferryboats: Collects money and gives customer change. Accepts toll and fare tickets previously purchased. At end of shift balances cash and records money and tickets received

11/2011-04/2012

Present Alorica DIRECTV Sales Support Agent (Call Center) Responsibilities include assisting pending customers with modifying, changing and correcting anything that has to do with their account order.

01/2011-04/2011 MT. NEBO COMMUNITY LEARNING CENTER Teacher's Aide

Responsibilities included assisting teacher in the care and development of the children. 09/2009-11/2009 PARTY CITY

Cashier

Responsibilities included cashiering and providing customer service. Stocking shelves and keeping and maintaining the store.

11/2008-07/2009 DAVID J. STERN, P.A.

Legal Assistant

Preparing and mailing out court document, assisting attorneys and clients with various request in person and by phone. Docketing various document and pleadings and preparing dismissals to go out to the correct courts and judges.

03/2008 -08/2008 MIAMI DADE COUNTY COURTS

Court Record Specialist 1

Docketing various pleadings, court documents, taking in and opening cases. Assisting the public, attorney’s and judges with various request by phone and in person. 01/2006 - 03/2008 MIAMI DADE COUNTY COURTS

Court Record Specialist 1 (Temporary)

Docketing various pleading, court documents, filing of court files and documents. Assisting the public, attorneys with various requests by phone and in person. Purging of court files for destruction project.

08/2004 -07/2005 HAZEL CRAWFORD PRE-SCHOOL

Teacher

Responsibilities included implementing classroom activities and General Office Clerk with vast experience in customer service, data entry and knowledgeable in the use of software, such as Microsoft Word and WordPerfect preparing lessons plans and various developmental activities. 2/2003 -7/2004 BIG KMART

Cashier

Responsibilities included cashiering and providing customer service. 8/2000-8/2002 UPPERROOM CHRISTIAN ACADEMY

Teacher’s Aid

Responsibilities included assisting teacher in the care and development of children. 6/1999 -8/1999 UNIVERSITY OF MIAMI LIBRARY

Library Assistant

Responsibilities included assisting patrons, re-shelving of books, magazines, and periodicals. EDUCATION:

High School Diploma 1996-1998

South Miami Senior High School, Miami, Florida 33143 Florida Memorial College 1998 - 20005

Miami, Florida 33054

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