Manager Customer Service
Resume:
Ms Myat Myat THINN
STRETTON QLD 4116
P: 046*-***-***
E: ****.****.*******@*****.***
Career Objective
I am currently working as an Assistant Accountant at Capri by Fraser Hotel located in Brisbane and now seeking employment mainly in the accounting and finance sector and also where I can apply my knowledge and experiences. I am excited about the prospect of demonstrating my high-level customer service and analytical skills to assist in your company and to provide the accurate data to enhance company growth using my educational and real-life experience.
Employment History
Employer Capri by Fraser
Position Held Accounts Assistant
Period Sep 2016 – Current
Key Duties and Responsibilities:
Complete account reconciliations and process adjustments
Perform billing, payment allocation, collection and activity reporting following established protocols, to tight deadlines
Maintain up-to-date billing system and customer files
Monitor customer account details and identify and investigate non-payments, delayed payments and other irregularities
Organize recovery system and initiate collection efforts
Investigate and resolve customer queries
Organize monthly credit meeting and take minutes and circulate the meeting minutes
Prepare bank deposits
Perform data entry including entering of purchase invoices
Check, reconcile and process travel agent commission invoices
Prepare bank reconciliation
Perform monthly inventory reconciliation
Conduct daily income audit
Manage petty cash transactions
Train and supervise finance interns
Assist during month end process in preparing, adjusting and posting journals
Prepare Hotel’s Daily Revenue Report, Food & Beverage Report and Daily Occupancy Forecast report
Filing and other administrative duties
Employer Capri by Fraser
Position Held Internship
Period July 2016 to Sep 2016
Key Duties and Responsibilities:
Conduct daily income audit
Check and reconcile travel agent commission invoice
Process the kitchen invoices
Assist other departments for stock taking
Reconcile daily mini bar charges, guest laundry and merchant fees charges
Record daily discounts
Filing and other administrative duties
Assist Manager and supervisor
Employer Meriton Service Apartments
Position Held Housekeeping Supervisor
Period Oct 2015 to Jun 2016
Key Duties and Responsibilities:
Handle the internal and external phone calls in courteous and efficient manner to ensure ultimate guest satisfaction.
To be constantly aware of the room status and to obtain maximum vacant rooms for sales
To complete all necessary paperwork and administrative duties.
Reporting any service discrepancies to the manager or supervisor and resolve where possible.
Assigning rooms for cleaning pick up and turn down for Housekeeping Attendants.
Logging all guest requests and dispatch appropriate personnel to ensure that the request is attended to immediately.
Noting down repairs, linen supplies and out of order rooms.
Ensuring that the Housekeeping Attendants exercise proper discipline and courtesy in attending to the Guests’ needs/ requests.
Forecasting level of staff required for the following day.
Counts and log all laundry/dry cleaning invoices and liaise with guests on any areas of concern.
Handle the lost property of the guest in the premises.
Raise purchase order for various supplies required for the operation.
Contacting the suppliers on behalf of Housekeeping Manager for quotations of the products.
Maintain housekeeping stocks and conduct monthly stocktaking.
Assist with the filing system
Employer Meriton Service Apartments
Position Held Room Attendant
Period Oct 2014 to Sep 2015
Key Duties and Responsibilities:
Cleaning the rooms and finishing on time
To make sure there is no dust and no rubbish
Dusting and polishing all kitchen cutleries
Labeling all the lost property items and reporting any damages to supervisor
Organizing all the amenities
Employer Anthony Shorthen’s Member of Parliament Office
Position Held Internship
Period Jun 2013 to Nov 2013
Key Duties and Responsibilities:
Handle the external phone calls from local neighborhood and report back to head office
Collet information from people living in suburb
Upload all the news and information on Facebook and local website
Ad-hoc administrative duties such as answering phones, printing and copying documents
Prepare all the information and date before the meeting
Employer Myanmar Noble College
Position Held Assistant Accountant
Period Jun 2011 to Jun 2012
Key Duties and Responsibilities:
Record transactions in MYOB as well as cash book and ledgers manually
Prepare payroll
Assist in the preparation of monthly financial reports and quarterly budgets
Undertake petty cash, bank reconciliations and inventory management
Prepare bank deposit
Manage all the expenses relating with college hostel
Assist with the filing system
Key Skills
Ability to meet deadlines and work under pressure: Every end of the month, I assist manager to send monthly Financial Report and Budget to Head Office located in Singapore on time. During that time, I developed time management skills to finish all the reports and also managed to discuss with all the head of the department regarding with the reports.
Communication and analytical skills: My main duty is Account Receivable therefore, I have to communicate with all the travel agencies daily to following up with the payment and also have to talk with guest regarding with sending Tax Invoices or assisting their needs. My communication skill is improved day by day and also learnt how to deal with guests to fulfil their requirements.
Teamwork skills and experience: Mostly I work with Front Office Team, Reservation Team and Sales and Marketing Team. I gained the ability to work effectively in a team environment and also managed priorities under limited supervision.
Attention in detail: One of my major duties at Capri by Fraser Hotel is auditing the daily income to make sure all the credit card charges are correct and whether all the charges are transferred to right travel agencies. Therefore, the ability of giving attention in detail skill is improved.
Technical skills: While attending University, I gained technical proficiency in Microsoft Office especially in Excel and Word, Intermediate MYOB skills and I learnt how to use Elite Taxation software from H&R Block Taxation Training School. And now I learnt using of Hospitality Management System (HMS) and Accpac at work.
Professional Affiliations
Associate Member of Certified Practising Accountants (CPA)
Skills
Proficient in Microsoft Word and Excel
Understanding of HMS Operations/ACCPAC and MYOB
Strong and professional communication skills
Works well in a team or as an individual
Ability to multitask
Ability to take initiatives
Flexibility in the workplace
Education
Professional Year Program
Queensland International Business Academy (QIBA) Apr 2016 to Feb 2017
(Key Program: This Program is designed for International university graduates to be familiar with professional workplace environment. Topics such as culture diversity, WH & S, management and business communication skills, interviewing skills, networking skills and understanding workplace culture are a few of the modules studied)
Income Tax Course
H & R Block Apr 2016 to Jun 2016 Key Program: Preparation of 2016 individual tax returns manually and using Elite software)
Bachelor of Accounting (Distinction)
Central Queensland University 2012 to 2015 Achievement: Overall GPA 6 out of 7, Major GPA 6.5 out of 7
Awarded top student (Brisbane Campus) for Essential Statistics, Financial Accounting and Corporate Accounting
Bachelor of English (Distinction)
University of East Yangon 2007 to 2010 Achievement: Overall GPA 6.5 out of 7, Major GPA 6.5 out of 7
Awarded top 10 student in the cohort
References
Ms. Shreejana Shrestha
Accountant
Frasers Suites Sydney
M: (04) 3113 4953
Ms. Jenny He
HR Coordinator
Frasers Suites Sydney
M: (04) 1014 2740
Contact this candidate