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Manager Customer Service

Location:
Bracken Ridge, QLD, 4017, Australia
Salary:
50,000
Posted:
July 10, 2017

Contact this candidate

Resume:

Ms Myat Myat THINN

** ******** *******

STRETTON QLD 4116

P: 046*-***-***

E: ac073o@r.postjobfree.com

Career Objective

I am currently working as an Assistant Accountant at Capri by Fraser Hotel located in Brisbane and now seeking employment mainly in the accounting and finance sector and also where I can apply my knowledge and experiences. I am excited about the prospect of demonstrating my high-level customer service and analytical skills to assist in your company and to provide the accurate data to enhance company growth using my educational and real-life experience.

Employment History

Employer Capri by Fraser

Position Held Accounts Assistant

Period Sep 2016 – Current

Key Duties and Responsibilities:

Complete account reconciliations and process adjustments

Perform billing, payment allocation, collection and activity reporting following established protocols, to tight deadlines

Maintain up-to-date billing system and customer files

Monitor customer account details and identify and investigate non-payments, delayed payments and other irregularities

Organize recovery system and initiate collection efforts

Investigate and resolve customer queries

Organize monthly credit meeting and take minutes and circulate the meeting minutes

Prepare bank deposits

Perform data entry including entering of purchase invoices

Check, reconcile and process travel agent commission invoices

Prepare bank reconciliation

Perform monthly inventory reconciliation

Conduct daily income audit

Manage petty cash transactions

Train and supervise finance interns

Assist during month end process in preparing, adjusting and posting journals

Prepare Hotel’s Daily Revenue Report, Food & Beverage Report and Daily Occupancy Forecast report

Filing and other administrative duties

Employer Capri by Fraser

Position Held Internship

Period July 2016 to Sep 2016

Key Duties and Responsibilities:

Conduct daily income audit

Check and reconcile travel agent commission invoice

Process the kitchen invoices

Assist other departments for stock taking

Reconcile daily mini bar charges, guest laundry and merchant fees charges

Record daily discounts

Filing and other administrative duties

Assist Manager and supervisor

Employer Meriton Service Apartments

Position Held Housekeeping Supervisor

Period Oct 2015 to Jun 2016

Key Duties and Responsibilities:

Handle the internal and external phone calls in courteous and efficient manner to ensure ultimate guest satisfaction.

To be constantly aware of the room status and to obtain maximum vacant rooms for sales

To complete all necessary paperwork and administrative duties.

Reporting any service discrepancies to the manager or supervisor and resolve where possible.

Assigning rooms for cleaning pick up and turn down for Housekeeping Attendants.

Logging all guest requests and dispatch appropriate personnel to ensure that the request is attended to immediately.

Noting down repairs, linen supplies and out of order rooms.

Ensuring that the Housekeeping Attendants exercise proper discipline and courtesy in attending to the Guests’ needs/ requests.

Forecasting level of staff required for the following day.

Counts and log all laundry/dry cleaning invoices and liaise with guests on any areas of concern.

Handle the lost property of the guest in the premises.

Raise purchase order for various supplies required for the operation.

Contacting the suppliers on behalf of Housekeeping Manager for quotations of the products.

Maintain housekeeping stocks and conduct monthly stocktaking.

Assist with the filing system

Employer Meriton Service Apartments

Position Held Room Attendant

Period Oct 2014 to Sep 2015

Key Duties and Responsibilities:

Cleaning the rooms and finishing on time

To make sure there is no dust and no rubbish

Dusting and polishing all kitchen cutleries

Labeling all the lost property items and reporting any damages to supervisor

Organizing all the amenities

Employer Anthony Shorthen’s Member of Parliament Office

Position Held Internship

Period Jun 2013 to Nov 2013

Key Duties and Responsibilities:

Handle the external phone calls from local neighborhood and report back to head office

Collet information from people living in suburb

Upload all the news and information on Facebook and local website

Ad-hoc administrative duties such as answering phones, printing and copying documents

Prepare all the information and date before the meeting

Employer Myanmar Noble College

Position Held Assistant Accountant

Period Jun 2011 to Jun 2012

Key Duties and Responsibilities:

Record transactions in MYOB as well as cash book and ledgers manually

Prepare payroll

Assist in the preparation of monthly financial reports and quarterly budgets

Undertake petty cash, bank reconciliations and inventory management

Prepare bank deposit

Manage all the expenses relating with college hostel

Assist with the filing system

Key Skills

Ability to meet deadlines and work under pressure: Every end of the month, I assist manager to send monthly Financial Report and Budget to Head Office located in Singapore on time. During that time, I developed time management skills to finish all the reports and also managed to discuss with all the head of the department regarding with the reports.

Communication and analytical skills: My main duty is Account Receivable therefore, I have to communicate with all the travel agencies daily to following up with the payment and also have to talk with guest regarding with sending Tax Invoices or assisting their needs. My communication skill is improved day by day and also learnt how to deal with guests to fulfil their requirements.

Teamwork skills and experience: Mostly I work with Front Office Team, Reservation Team and Sales and Marketing Team. I gained the ability to work effectively in a team environment and also managed priorities under limited supervision.

Attention in detail: One of my major duties at Capri by Fraser Hotel is auditing the daily income to make sure all the credit card charges are correct and whether all the charges are transferred to right travel agencies. Therefore, the ability of giving attention in detail skill is improved.

Technical skills: While attending University, I gained technical proficiency in Microsoft Office especially in Excel and Word, Intermediate MYOB skills and I learnt how to use Elite Taxation software from H&R Block Taxation Training School. And now I learnt using of Hospitality Management System (HMS) and Accpac at work.

Professional Affiliations

Associate Member of Certified Practising Accountants (CPA)

Skills

Proficient in Microsoft Word and Excel

Understanding of HMS Operations/ACCPAC and MYOB

Strong and professional communication skills

Works well in a team or as an individual

Ability to multitask

Ability to take initiatives

Flexibility in the workplace

Education

Professional Year Program

Queensland International Business Academy (QIBA) Apr 2016 to Feb 2017

(Key Program: This Program is designed for International university graduates to be familiar with professional workplace environment. Topics such as culture diversity, WH & S, management and business communication skills, interviewing skills, networking skills and understanding workplace culture are a few of the modules studied)

Income Tax Course

H & R Block Apr 2016 to Jun 2016 Key Program: Preparation of 2016 individual tax returns manually and using Elite software)

Bachelor of Accounting (Distinction)

Central Queensland University 2012 to 2015 Achievement: Overall GPA 6 out of 7, Major GPA 6.5 out of 7

Awarded top student (Brisbane Campus) for Essential Statistics, Financial Accounting and Corporate Accounting

Bachelor of English (Distinction)

University of East Yangon 2007 to 2010 Achievement: Overall GPA 6.5 out of 7, Major GPA 6.5 out of 7

Awarded top 10 student in the cohort

References

Ms. Shreejana Shrestha

Accountant

Frasers Suites Sydney

M: (04) 3113 4953

Ms. Jenny He

HR Coordinator

Frasers Suites Sydney

M: (04) 1014 2740



Contact this candidate