Social Media Customer Service

Leslie-Ann Fletcher, Los Angeles, CA

Email: ********.*********@*****.*** Ph: 516-***-****

EDUCATION

Boston College Chestnut Hill, MA

Bachelor of Arts in English and Communication May 2010 EXPERIENCE

Dream Warrior Group, Los Angeles, CA October 2014 to August 2016 Social Media, Marketing & Promotion Coordinator

ñ Maintained strong and visible social media presences on multiple platforms, Facebook, Twitter, Instagram, etc. ñ Handled social media management for clients

ñ Maintained interactions daily, weekly and monthly content (per client schedule) ñ Responded and engaged with client audience via social media ñ Developed key media strategy and expertly managed presence in social media channels ñ Created social media graphics and wrote posts and content including, blogs, emails and web pages ñ Managed Facebook Ads for social media campaigns ñ Provided Live Social Media Coverage for clients (celebrity events, live music events, live posting, video, and photos) ñ Helped client get on the Amazon Best Seller list with social media book release campaign ñ Assisted with branding and building strong online communities for different brands ñ Scheduled and managed social media, via Hootsuite ñ Managed email marketing in constant contact

ñ Maintained content calendar and reports for social media growth and interaction Samuel United Church of Christ, Clayton, MO June 2013 to June 2014 Office Administrator

ñ Provided administrative support to the Pastor and the Consistory, as well as committees and organizations related to Samuel Church ñ Maintained and updated Samuel’s website and the church’s social media presence ñ Answered the telephone, directed calls and/or took messages, received and distributed mail ñ Prepared weekly bulletins and church newsletter needed for worship services ñ Recorded church and Sunday school attendance, maintained and updated church directory Optometric Physicians of Long Island, Garden City, NY July 2012 to May 2013 Administrative Assistant

ñ Processed online orders and kept track of inventory ñ Pre-tested patient vision

ñ Authorized insurance and billing (claims)

ñ Handled correspondence, filed papers, answered telephones, scheduled appointments, and managed mail ñ Provided customer service and support as well as patient interaction ñ Maintained patient records as well as routine updating ñ Coordinated and handled all administrative tasks Fresh Entertainment Inc., Freeport, NY June 2009-May 2011/August 2011-June 2012 PR/Marketing Intern, promoted to Promotional Assistant ñ Organized press kits and advised Artist Management, promotion and publicity ñ Leveraged social networks such as MySpace, Facebook and Twitter etc. to gain insight for company endeavors ñ Prepared press releases and maintained radio tracking sheet weekly ñ Created, researched and updated a directory of radio contacts throughout the country ñ Helped promote company concerts and events

ñ Managed constant contact event and email marketing ñ Handled all administrative tasks, including but not limited to answering telephones and handling correspondence MTV Networks, New York, NY May 2011-August 2011

Marketing Assistant

ñ Maintained reports for the team

ñ Assisted in the creation of presentations that effectively communicate the sales opportunity to perspective and existing clients ñ Handled expense reports, travel, scheduling and administrative tasks ñ Answered telephones and directed calls while maintaining daily logs of missed calls and messages ñ Created and maintained marketing calendars and status reports for the group Uniondale School District, Uniondale, NY

Office Assistant June 2008- August 2008

ñ Handled correspondence, filed papers, answered telephones, scheduled appointments, and managed mail ñ Acted as direct support for the Director of special services Leslie-Ann Fletcher, Los Angeles, CA

Email: ********.*********@*****.*** Ph: 516-***-**** Victoria’s Secret, Garden City, NY

Sales Associate June 2007-July 2007

ñ Provided customer service and stock support in order to increase sales within the store ñ Assisted in display maintenance, monitored floor stock and communicated customer requests to management ñ Aided in the development and execution of seasonal sale events ñ Developed a strong product knowledge as well as customer knowledge LEADERSHIP

Office of Residential Life; Boston College, Chestnut Hill, MA August 2007-May 2010 Resident Assistant

ñ Counseled, advised, and provided active support for residents by directing them to appropriate resources ñ Assisted in building community within the residence hall that exhibited openness, discipline, and respect ñ Supervised students living in residence halls while acting as a liaison between residential life, administration and student body

“The Heights”, Boston College, Chestnut Hill, MA September 2008- May 2010 Columnist/Writer

ñ Promoted to Columnist and formulated articles with opinion pieces that touch on acute topics that promote awareness and exhibit change

ñ Pitched ideas and composed articles about campus and non-campus related issues for the features section to inform students and keep them updated on prevalent issues

SKILLS

ñ Mastery of Microsoft Office programs (Word, Excel, PowerPoint, Outlook)

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