Project Manager Management

GREGORY P. LEWIS, PMP

**** *** ******* *****, **************, VA 23111

804-***-****(cell) **********@***.***

INFORMATION TECHNOLOGY PROJECT MANAGEMENT

PROFESSIONAL PROFILE

Highly motivated IT Project Manager experienced in directing highly complex projects that build/ optimize organizational processes, measurement systems, and infrastructure to maximize business results.

Experienced in Agile, Waterfall, Scrum, and PMO project management environments.

Skilled strategist who transforms strategic plans into workable solutions.

Six Sigma Green Belt with proven track record of structuring and implementing projects that yield measurable results, including reduced tactical-planning cycle time, and cost reductions.

Improver of system/process performance, providing productivity gains through multiple change and improvement initiatives, reduced network-processing time, and increased revenue growth.

AREAS OF EXPERTISE

End-to-End Project Strategic Planning/Leadership Organizational/Team Design &

Management ITIL Project Implementation Development

Project Process Design/Redesign Productivity and Efficiency

Planning/Execution Change Management Improvement

Six Sigma DMAIC Training

- Define Improvement Outcomes Negotiation, Persuasion, and

- Measure Total Quality Management Communication

- Analyze Cross-Functional Project Team Problem Solving

- Improve Leadership Decision Making

- Control Operations MS Project

PROFFESSIONAL EXPERIENCE

IT Project Manager (Remote), Res Ipsa Consulting, Inc. (Contract) 9/2016 to Present

SDLC project management solutions provided in Waterfall and AGILE environments

Creation of project documents such as Project Charter, WBS, RACI, Issue & Risk logs

Developed SOW documents for vendor proposals and evaluations for assigned projects

Responsible for weekly reporting of project status, issues, and budget estimates

Established baseline for project milestones for corporate and government projects

Provided evaluation and assessment of vendor RFP responses for validated procurements

Evaluation of tasks for deliverable based milestones which drives vendor payments

Performed Risk assessments for multiple phases of the project timeline

IT Project Manager (Remote), STS International, Inc. (Contract) 2/2016 to 9/2016

Implemented Genesys call center project deployments for Microsoft vendor in both remote and brick and mortar

environments.

Performed SDLC tasks for the development, analysis, and production launch of the Call Center solution.

Responsible for monitoring deployment requirements for remote project internal project team and the customer facing project stakeholders.

Created, monitored, and assigned technical build requirements for the project timeline.

Designed requirements traceability matrix, statement of work, and project work plan for the deployment of multi-location call center projects

Provided the overall project guidance for the design workbook within the base scope of the project.

IT Project Manager, Allscripts Healthcare, Glen Allen, VA (Contract) 1/2015 to 1/2016

Projects are partnerships with corporate partners developing Electronic Health Records (EHR) solutions.

Development of project documentation from Initiation to Closing phase.

Responsible for managing project resources and tracking the revenue generation of the project.

Create and maintain project documentation impacting scope, time, and cost.

Scheduling of meetings, distributor of all project communications, and escalator of project impacting issues.

Documentation of project risks and issues impacting the project deliverables that impact revenue milestones.

Lead point of contact for corporate clients which are the primary stakeholders funding the project efforts.

Waterfall and Agile project methodologies are employed to deliver the pilot-program solutions.

G. Lewis page two

IT Project Manager, Virginia State University, Petersburg, VA 4/2012 to 1/2015

VITA Certified project manager with the Commonwealth of Virginia and member of PMO.

Lead project manager for IVR development projects in VOIP call center environments on the university campus.

Implemented ITIL service delivery processes into PMO project delivery process.

Experienced with merging of Shoretel, Mitel, Cisco, Unity, Genesys, and Avaya IVR platforms.

Currently assigned 12 major projects that value over $ 5 million dollars in value.

Successfully completed State of Virginia project management certification program.

Responsible for weekly project status reporting and issue log development.

Development of project charter, WBS, and project plans for assigned projects and programs.

Conducts weekly project team meetings to develop detailed tasks list and risk strategy.

IT Project Manager, WellPoint Health Insurance, Richmond, VA 11/2010 to 12/31/11 (contract)

Lead project manager for Dialer Reconfig. Pr0ject which provided nationwide increase in call center productivity.

Detail solution required design of Avaya CM 5.2, Genesys, and Lucent IVR scripts and platform configurations.

Complex call center project design for multiple locations. Weekly project plan reporting and business

requirements development.

Implementation of Citrix data applications and CC Pulse reporting infrastructure design.

Creation of DS3 voice networks which interface with Avaya, Genesys, and Siemens PBX platforms.

Successfully implemented 25 projects within the telephony platforms for both on shore and off shore call center locations.

Manages all aspects of SDLC and Project Delivery Process for strategic projects that range in scope, budget and team size to the level of very large, involving high to very high levels of risk and complexity and/or budgets of $500,000 and above.

Knowledge of IT Infrastructure and Operations including Network, Telecom, Voice/Video, LAN/WAN, Server Platform, Data Center, Messaging, Web technologies and architecture.

Solutions Engineer Planner II, Capital One, Richmond, VA 1/2010 to 10/2010 (contract)

Developing IT solutions for existing and merged bank environments. Responsible for managing projects, designing data, network, and voice connectivity.

Coordination of resources and vendors assigned to the IT environment which delivers a secure network environment for the transaction of corporate activities.

Responsible for managing multiple projects covering all IT platforms with the bank infrastructure as well as understanding vendor IT environments that interface with the Capital One network. Provided ongoing project analysis, mitigated “scope creep,” communicated project status, and identified and resolved project issues.

Provide weekly status and reporting to ETO management and project managers in order to meet assigned project deliverables, milestones, and budget objectives.

Influences and executes project management methodologies and standards including those within the ITS Project Delivery Process and SDLC, PMI PMBOK, and ITS PMO procedures.

Responsible for effective project kickoff, identification of all project stakeholders, defining and clarifying project roles and responsibilities.

Works with all stakeholders to identify and confirm resource necessary resources, including using the Resource Management Tool throughout the project lifecycle.

Uses MS Project to build detailed, effort-driven project schedules and SharePoint for collaboration through project team site.

Senior Technical Analyst/Project Manager, Verizon Wireless, Richmond, VA 8/1999 to 10/2009

Recruited to manage telecommunications infrastructure projects, provided consultation, planning, and upgrades for voice/data end user environment, enhance operating performance, reduce service level availability, implement

Enterprise wide inventory system, oversee network security compliance, and build training capability.

Managed more the 75 infrastructure transition projects throughout the state of Virginia. The largest being a Cisco VOIP telephony transition which covered a period of 2 years.

Oversee 250 employees and $ 5 million budget in improving network operating performance of transaction processing, activation issuance, billing, commissions, end user support and customer service.

Orchestrated eight project teams in improving process components; managed each project team while initiating, planning, executing, controlling, and closing projects.

Provided ongoing project analysis, mitigated “scope creep,” communicated project status, and identified and resolving project issues and constraints.

Managed project resources, progress, completion timeframes, and budget-with results that include:

- 25 percent increase in activation processing. - 65 percent reduction in telecom expense.

- 115 percent increase in retail sales productivity. - 37 percent reduction in repair costs.

- 30 percent increase in billing transactions. - 15 percent reduction in training expense.

G. Lewis page three

Telecom Manager/Project Manager, GTE Wireless, Richmond, VA 6/1997 to 8/1999

Developed, installed, and maintained network facilities for all Virginia locations.

Managed project teams for new installs, relocations, retrofits, while creating and executing project management

plan and integrated change control documents for retail locations.

Lead project manager for Head Quarter moves in Richmond, Virginia Beach, & Roanoke, VA. Projects completed

ahead of schedule which decreased install costs 17 percent.

Consultant on the design, purchase, and vendor selection of telephone equipment in the Central Virginia region.

Responsible for the relocation of telephone systems and voicemail systems in both retail and corporate environments locations which increased market share by 17 percent in Eastern Virginia.

Manage Nortel PBX and Voicemail databases to facilitate effective end user support of certified database design and responsibility assignment matrix for Aspect Call Center task force.

Major Systems Consultant, Northern Telecom/Bell Atlantic Meridian, Richmond, VA 2/1994 to 5/1997

Managed 3-4 member teams of installers, designers, and contractors on various projects for both corporate and government accounts.

Responsible for the design and installation of Northern Telecom PBX and Key System equipment. Designed voicemail, ACD, and IVR systems for corporate accounts.

Directed quality-improvement and associated change-management initiatives for commercial insurance institution; achieved 40 percent reduction in cycle time for claims processing.

Managed stakeholder identification process for local telephone service providers and contract employees increasing the customer contact. Created and qualified RFP responses required for the State and Local government contracts.

Received certification in the configuration of entire PBX product line for Northern Telecom. Certified in the Octel voicemail product line.

Certified in the design database matrix for Meridian Max ACD and Call Manager software.

Account Executive & Network Design Assistant, AT&T, Richmond, VA 6/1989 to 11/1993

Designed telecom network and equipment solutions for Fortune 500 accounts based in the state of Virginia.

Responsible for the optimization and development of network products that increased voice/ data connectivity. Implemented project charter for government BID and RFP opportunities.

Optimized long distance network configurations to reducing cost by 10 percent while increasing network band-with by 25 percent across the state.

Developed contract procurement procedures for Virginia Lottery Account team as formal response to the first long distance network for the Virginia Lottery.

Created PDM networking studies which reduced critical path duration for PBX and Key System install procedures which reduce project labor costs.

Received 7 VP Quarterly achievement awards for exceeding position responsibilities.

Received 2 National Account Manager Awards for outstanding performance.

EDUCATION

PMP Certification #1538018 PMI Institute, Newtown Square, PA 2012

Masters Certificate- IS/IT Project Management, Villanova University, Philadelphia, PA 2009

Masters Certificate- Applied Project Management, Villanova University, Philadelphia, PA 2008

Masters Certificate- Six Sigma Green Belt IT, Villanova University, Philadelphia, PA 2008

MSIS in Information Technology, Honor’s Graduate, Strayer University, Washington, D.C. 2006

MBA in Management, Honor’s Graduate, Strayer University, Washington, D.C. 2004

B.S. in Marketing, Hampton University, Hampton, VA 1987

TECHNICAL EXPERIENCE

Operating Systems and Software

Windows XP * SMS * Novel * DOS * Symantec * Unix * Dameware * Octel * Unity * Call Manager * MS Project

CMIS * MS Excel * MS PowerPoint

Hardware and Applications

Nortel * Aspect * Rockwell * Hewlett Packard * Dell * Cisco * SourceTech

MCSE Courses, Northern Telecom, Octel, Aspect/ Rockwell, Unity & Cisco Training

REFERENCES AVAILABLE UPON REQUEST

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