Customer Service Professional Experience

Queen E. Carter

***** ***** *****, **********, **. 22191 703-***-**** *****.******@*****.***

summary of qualifications

Operations professional with extensive banking experience in operations and items processing. Dependable, Self motivated. Effective problem solver with strong analytical ability and experience in identifying potential fraud. Well organized, detail oriented team player with experience and training in ACH and Check returns.

Areas of Expertise

Proof Corrections

Cash Advance Operations

Unpost Item Repair

Customer Service

Courier Handling

Mail Sorting

Charge Backs/Return Checks

Balancing General Ledger

MS Word, Excel

Check Adjustments

FED balancing

Outstanding Communication Skills- interact with branch team members, keeping branches informed while operating under strict deadlines to avoid any financial losses to Cardinal or customer.

Works Well under Pressure and Deadlines – Exceeds Return item processing and large dollar processing deadlines daily.

Ability to work effectively with minimal supervision

Prioritize multiple tasks, and work in a fast-pace, high volume environment.

PROFESSIONAL EXPERIENCE

CARDINAL BANK, MCLEAN, VA,

Operations Specialist II, 2003 to Present

Receive research and process reconcilement request received from the US Department of Treasury.

Financial Management Services (FMS) utilizing the Core System to return payments to the US Government made to deceased persons.

Responsible for all research relating to any cash advances card issues including non-receipt, exceptions limit processing.

Responsible for being back-up for daily Oasis review to include unauthorized signatures variance in dollar amount of items issued.

Review and process the daily Unpost Item Repair Report to include all ACH items and internal bank accounts, including researching, and identifying potential fraud and loss issues.

Responsible for both the return of items as well as the notification of return items to the appropriate party or department.

Assist accounting/finance department in resolving any reconciliation issues. Assist in the

support of the notice printing system from the core processor.

Analyzes document balances and prepares correcting journal entries.

Coordinates document preparation in support of internal audit requests.

Resolves Customer Service issues and questions.

Balancing General Ledger report.

BB&T, FAIRFAX, VA.

Accounting Clerk/Items Processor 1997 to 2002

Primary duties consisted of answering internal phones, transferring calls, routing messages.

Corrected errors on rejected checks. Encoded checks for high-speed machines processing.

Batching work for sorting and distribution to banks and other financial intuitions.

Sorted checks for customer statements for statement rendering.

Answered inquires about customer accounts.

Processed credit entries and lock box deposits to include cash handling.

Processed research request.

Processed over 1900 items per minute on multi-pocket sorter.

Transmitted daily proof totals to balance the general ledger.

Performed these duties while communication with a highly diverse population.

Processed Check Adjustments.

Education

TC Williams High School

Courses with Federal Reserve:

Fed Check Adjustment Services

FedAch Services

Fed Rules and Regulations

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