George A. Shultz III

**** ******** **. **, ********, WA 98512 253-***-**** ac06zf@r.postjobfree.com

Professional Summary

Technical Project Manager with over 8 years of experience working with diverse teams and cultures in the Information Technology and Manufacturing industries. Proven ability to liaison between business management and technical groups. As a collaborative leader and communicator, I work towards building lasting relationships with internal and external partners.

Education

BACHELORS OF SCIENCE MARCH 2013 ITT TECHNICAL INSTITUTE

I.T. Project Management

Related coursework- Risk Management, Business Writing, Virtual Team Management and Statistics

ASSOCIATES APPLIED SCIENCE SEPT. 2006 ITT TECHNICAL INSTITUTE

Computer Networking Systems

Related coursework- Database Management, Understanding Operating Systems, Cisco Networking and Server Administration

Skills & Abilities

ITIL 2011 Foundation certified

MS SharePoint, MS Project

Business Analysis

SDLC processes and practices

Methodologies such as Agile, Waterfall and Lean

PM tools such as MS Project, JIRA, Trello and Basecamp

Experience

I.T. SUPPORT SPECIALIST WEYERHAEUSER MAY 2015 TO PRESENT

Oversee technical aspects of multiple projects in a manufacturing environment from securing 3rd party vendor firewall access, application platforms and LAN/WAN infrastructure upgrades

Critical decision making and help drive decisions across other projects

Work with diverse teams and vendors to develop project plans

Identify and develop hardware/software roadmap for integration at manufacturing site

TECHNICAL WRITER/CLIENT SUPPORT VOLT JUNE 2014 TO MAY 2015

Created and managed SharePoint site for specialty equipment

Supported resources and development of project milestones for internal company projects such as server hardware/software upgrades, O365 implementation and SharePoint streamlining

Manage and track service requests and incidents using Cherwell ticketing system

Helped manage system integration projects for multiple internal clients

Experience cont.

OPERATIONS I.T. SUPPORT RATIO SEPT. 2012 TO JUNE 2014

Created cost-benefit analyses and ROI assessments that were used as a basis for decision-making on proposed I.T. implementation projects

Worked directly with HR on streamlining the on boarding/off boarding of employees and budget planning

Worked with other project managers on using PM tools such as Trello and JIRA to track Operations department workflow and scheduling

I.T. INFRASTRUCTURE SUPPORT EPI NETWORKS FEB. 2007 TO SEPT. 2012

Worked directly with Microsoft technical project managers as a liaison between facility and show management

Developed project schedule and set milestones

Managed resource and capacity planning

Monitor workflows and timelines for any adjustments as needed

Trained junior level technicians and handled priority of tech support issues

Held a V- during this time as a contractor with Microsoft

TELECOMMUNICATIONS TECHNICIAN CCPI APRIL 1999 TO JAN. 2007

Helped lead effort in procurement and installation of new server based Avaya PBX and voicemail

Worked in a customer facing role providing both technical and non-technical support

System administrator of several PBX’s and voicemail systems

Documentation of network infrastructure, configurations and escalation procedures

NETWORK SWITCHING SYSTEMS OPERATOR- 31F U.S. ARMY MAR. 1994 TO MAR. 1998

Responsible for maintenance of vehicle, telecommunications equipment and generator

Configuration of database and security encryption keys for each field exercise

Supervised and instructed fellow soldiers of varying ranks on how to use the encryption keys and equipment

Earned “Soldier of the Week” during basic training and “Platoon Leader of the Cycle” upon completion of basic training and commendation awards for outstanding achievements in the field

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