Silvia Barbosa

**** ****** ******, *********, **, V5R 4W6

778-***-**** / ac06zb@r.postjobfree.com

QUALIFICATIONS SUMMARY

* ***** ********** ** ********** corporate and social events

A team player who also performs well independently

Sincerely enjoy helping people and willing to go the extra mile

Knowledge in development of social media content (posts on Facebook, Twitter, Instagram, blogs and websites)

3 years experience as an administrative assistant

Able to develop good working relationships with all levels of people and departments within an organization

Ability to easily adjust to different cultural environments

Experience in providing quality customer service and achieving sales goals while working in retail

Skilled at being highly organized while maintaining multiple projects

Able to view problems in a positive way, propose solutions, improve working conditions EDUCATION:

Marketing Post-Degree Diploma

Douglas College, Vancouver, BC, 2017

Management with a focus on Marketing (Post-Degree Diploma) Fundação Dom Cabral – FDC, Belo Horizonte, Brazil, 2012 Bachelor’s Degree in Tourism

Centro Universitário Newton Paiva, Belo Horizonte, Brazil, 2007 WORK EXPERIENCE

Sales Associate (contract)

The Children ́s Place, Burnaby, BC (May/2017 – present)

Provided the best customer service via phone and sales floor

Consistently met and exceeded sales goals

Received merchandise, processed and displayed fashion items Sales & Support Generalist (Seasonal)

Victoria Secret Pink, Burnaby, BC (Oct/2016 – Dec/2016)

Product placement to brand standards to ensure product is placed on the sales floor and available for purchase

Processed merchandise to be floor ready and maintained the stock to brand standards

Exceeded monthly sales quotas by recommending, selecting, locating and obtaining merchandise based on customer needs

Sales Associate (Contract)

Zara, Burnaby, BC (Jul/2016 – Oct/2016)

Provided recommendations to management for sales and service process improvement based on sales and customer needs

Provided excellent customer service by interacting with and assisting customers on phone and in person. This included answering questions, meeting customers' merchandise requirements, and providing information on fabrics and products

Properly priced each product to be sold

Marketing Assistant

IAG Saúde (Health Consultancy), Belo Horizonte, Brazil (Sep/2012 – Jun/2014)

In charge of company Social Media accounts, including Twitter and Facebook

Analyzed Social Media responses before and after events to effectively reach the target audience

Assisted with rebuilding company website and blog design

Planned and coordinated symposium for 400 people per day Administrative and Commercial Assistant

Querença Alimentos (small local food industry), Belo Horizonte, Brazil (Jan/2012 – Sep/2012)

Maintained and updated client database and records which included prospects, customers and clients

Assisted the Director with office/administration tasks

Processing orders and managed all shipping for clients

Responsible for ordering and maintaining inventory Business Owner

Usina de Eventos (Events Company), Belo Horizonte, Brazil (Feb/2009 – May/2010)

Planned, developed and executed events from set-up to break-down, serving as client liaison to staff during events, such as graduation cerimony, Car Show and Weddings

Managed deposits, payments and budgets for all events

Pre-event phone calls, emails, as well as post-event follow up to improve future getaways

Executed office procedures

Hotel Front Desk Agent (Intern)

BH Platinum Hotel, Belo Horizonte, Brazil (Mar/2006 – Jun/2006)

Answered phones to take reservations and/or assisted guest with general

Checked guests in/out; dealt with cash and credit card payments of bills

Responded to complaints and situations that required immediate attention

Provided excellent Customer Service to hotel guests to ensure a memorable experience

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