Customer Service Sales

Experience

Dimensional Stone & Tile, Mount Vernon, NY

Administrative Assistant Feb 2017 – Present

Manage relationships with clients and track ongoing projects from proposal to completion

Answer the phone and forward messages to the appropriate parties, answer client emails

Create project proposals, invoices, additional work orders and standard operating procedure document templates

Lord & Taylor, Scarsdale, NY

Merchandiser April 2016 – Feb 2017

Liaise with other merchandisers and departments for daily operations

Manage merchandise inventory for department on the sales floor and in stockrooms

Manage merchandise markdowns, signing the floor for current sales and assist shoppers

Merchandise the sales floor putting out new merchandise and keeping clearance fixtures

American Red Cross, Greenwich, CT

Development Assistant March 2016 - April 2016

●Processed donated auction items for silent auction and generated thank you lists to donors

●Ordered and packed supplies for major fundraising event

●Created donor accounts in Salesforce and created asks for the upcoming fiscal year

SankalpTaru Foundation, Hyderabad, India

IDEX Fellow June 2014 - Dec 2014

●Managed volunteer database in Excel

●Developed a new volunteer program and updated volunteer database to sort out active volunteers that was tracked using Microsoft Project

●Managed organization’s Facebook, Twitter, and Google+ accounts and increased Facebook followers by 25% with trendy educational posts

●Prepared reports, correspondence and presentation materials that included complex graphs and charts on ongoing projects for case studies and corporate partners

BLU Realty Group New York, NY

Temporary Administrative Office Assistant Nov 2013- April 2014

●Assisted agents in financial functions including expense tracking and management, and commission processing

●Scheduled open houses for real estate professionals, scheduled meetings, coordinated conference calls, scheduled meetings and followed up with clients for senior agents

●Managed front desk, greeted guests, answered phones, created mailing lists using Excel and managed office supplies and IT assets

●Kept agents updated on procedures and policies pertaining to office policies and NY real estate licensing

●Reviewed and edited marketing materials and letters to clients regarding new listings for accuracy

Practicing Law Institute, New York, NY

Contract Project Assistant June 2010 - Aug 2011

●Organized and updated over 4000 customer information records and purged data to maintain effective customer service management system.

● Verified accuracy of data by comparing hundreds of internal records on WMS database to online sources information, requiring great attention to detail and re-entered data in verification format to detect errors

AmeriCorps National Civilian Community Corps, Vinton, IA

Program Member Feb 2013-Nov 2013

●Developed strong relationships with nonprofit organizations including (Genesee County Habitat For Humanity) that resulted in six independent service projects

●Managed recruitment, scheduling and communications with volunteer groups for 4 community service days

●Pursued speaking engagements with non-profit executives and created PowerPoint presentations that I present sponsorship opportunities with the AmeriCorps National Civilian Community Corps program

●Responded to project sponsors questions concerning program policies related to team projects and requesting teams

Tia Foundation, Phoenix, AZ

Fundraising Intern Apr 2012-Aug 2012

●Researched grant opportunities and prepared over 20 grant proposals to raise funds for future health projects to train women to become healthcare providers in their towns in Mexico

●Created a monthly online newsletter to showcase the foundation’s achievements in projects undertaken in Cihuatlan, Jalisco, Mexico

●Developed background information and outlines for reports on recently completed projects

●Recorded board meetings and transcribed minutes

Additional Experience

Brand Ambassador June 2010 – Dec 2016

●Interacted with guests during events/conferences providing guest services and information during events

●Handed out samples of new products in stores to drive sales and build customer base

●Demonstrate products while driving sales in stores and interacting with potential buyers

ACHIEVEMNTS

Remotely raised $300 for a Ugandan organization via crowd funding

Responsible for providing training and orientation to interns

Cultivated relationships with nonprofits in Midwest and one org became a first time sponsor as direct result from my outreach

Supported staff effectively

Interacted with organization’s Board of Directors to record and distribute meeting minutes

Remotely recruited and managed 3 interns in India

Education

Master of Arts in Global Affairs and Management Dec 2012

Thunderbird School of Global Management, Glendale, AZ

Bachelor of Science in Management May 2010

Binghamton University, State University of New York, Binghamton, NY

SKILLS

Computer Proficiency: Microsoft Office applications (Word, Excel, Outlook, PowerPoint, Access, Publisher, Project), social media application platforms, Salesforce, Google apps, Prezi

Ability to learn new software applications

Detail oriented, excellent planning, organizing and time management skills

Customer service oriented, reliability, team player with a desire to learn and grow

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