Customer Service Information Systems

JOHN G PERRONE

*** *** ****** *** *, Kearny, New Jersey ***************@*****.***

SUMMARY:

Strong customer service skills, which includes interpersonal skills. Great ability in working with clients, coworkers, assisting various populations and cultures. Effective time management skills related to doing paperwork and attending meetings in a timely fashion. Proficient with company-based information systems in working with clients and updating caseload information. Familiar with case management system for client tracking and case note documentation. COMPUTER SKILLS: Knowledgeable with Microsoft Word 2007 and Microsoft Word 2010; Expert with Nuance Naturally Speaking Programs.

EXPERIENCE:

CITY OF HOPE INTERNATIONAL CHURCH Kearny, NJ June 2007 - Present Volunteer

● Facilitated Alcohol Anonymous group with members regarding the effects of alcohol on daily life

● Assisting with maintenance and cleaning of the different church buildings and chapel to ensure everything is in proper working order and presentable for services and other church functions.

● Completing hospitality duties by serving food and beverages after service meetings.

● Co-coordinating, developing and implementing bible-based recovery groups for all types of addiction issues and challenges.

THE SALAVATION ARMY Kearny, NJ November 2007 – December 2015 Kettle Worker (Seasonal)

● Solicit contributions for the Salvation Army charities in an effort to raise funds for the homeless MIDLAND DAIRY Kearny NJ September 2008 - October 2009 Inventory and Stock

● Stocked and rotated all store merchandise

● Ensured store floors, counters and shelves were cleaned according to company standards

● Performed customer service duties such as greeting and aiding customers in locating merchandise INTEGRITY HOUSE Newark N J November 2004 - July 2006 Case Aide

● Responsible for maintaining the security of both the facility and grounds

● Supervised over 10 clients by monitoring and ensuring that all participants were following program guidelines; facilitated one-on-one counseling with clients.

● Monitored clients in recreation activities as well as escorting to doctor appointments, court dates, and social events

● Monitored the security desk, phones, and other areas of the building

● Maintained accurate records and written reports to meet state requirements

● Attended all required meetings and seminars that were work related

● Conducted urine analysis and breath analyzer tests as required NEW HOPE FOUNDATION Secaucus N J March 2002 - April 2003 Substance Abuse Treatment Agent

● Supervised adolescent clients in reference to recreational activities, as well as maintaining client head counts

● Escorted adolescent clients to church services and maintained medical log according to facility procedure. EDUCATION AND TRAINING:

KAPLAN UNIVERSITY Fort Lauderdale FL

Bachelor’s Degree in Psychology with an Emphasis on Substance Abuse GPA 3.4 Dean’s list Phi Lambda Honor Society

HUDSON COUNTY COMMUNITY COLLEGE Jersey City NJ

Associates in Applied Science in Culinary Arts

CERTIFICATIONS

Substitute Teacher’s Credential State of New Jersey; valid until January 1, 2018; certificate #385211 References Available Upon Request

Contact this candidate