MARLEY ZUNIGA

*** **** **, *** ******

Huntsville, AL

ac06yu@r.postjobfree.com

786-***-****

OBJECTIVE:

To obtain a challenging position with an established organization where my skills, expertise and commitment to hard work will be of mutual benefit.

EXPERIENCE:

2015-2016 B & W Aviation

Customer Service Specialist

Assist clients with proposals, rates and claims

Releases repairs to production when customer approval is received by submitting work order to scheduler and updating sales order with and documentation for delivery

Develop knowledge of procurement practices and FAA regulations, Maintains work orders and customer

Required documentation per policies and FAA Regulations

2010-2014 CPS Latin America Inc

Logistics Analyst

Responsible for overall logistics operations analysis and evaluation of data to assess our freight client’s delivery performance. (Import/Export)

Responsible for maintaining, tracking and analyzing all inbound and outbound shipments

Lead the analysis and provide statistical information on the tracking of product shipments, returns and inventory. Negotiate rates with airlines, sea companies, and different vendors depending on the need

Coordinating Inbound / outbound traffic; ocean, sea, air and export/import documentation. (AES, AWB, INSURANCE, B/L) maximizing the cost effectiveness of this function

Providing reports to management; inventory, distribution, freight

Estimate freight or postal rates, and record shipment costs and weights; implements policies and

Procedures for transportation requirements.

Analyzing information and evaluating results to choose the best solution and solve problems

T.S.A. Security Coordinator; compliance with US customs coding and all required documentation

2004-2009 SOLAR CARGO

Administrative support services and sales

Customer service and all aspects of office duties

Assist clients with regards to reservations of cargo, rates and claims

Supporting workshop preparation and follow-up including organizing supplies, coordinating refreshment purchases.

Coordinating marketing including distribution of materials via e-mail, mail, fax

2000-2004 PROFESSIONAL AVIATION (LANCHILE AIRLINES)

Passenger Service Agent (Ticket Counter)

Customer Service

Reservations and ticketing of passengers

Involved in the checking of immigration documents, checking in

Answered all incoming phone calls as received and dispensed all mail

EDUCATION:

1990-1993 UNITEC University

Travel and Tourism Management, Bogotá, Colombia

Courses:

Certificate of Achievement for successful completion of AES compliance

Transportation and Security of Dangerous Goods by Air and Ocean

T.S.A. Security Coordinator Training

DG Training

Florida Notary Public

Sabre, Condor, System One, Amadeus

Certified in CPR-AED and first aid

OSHA-Blood borne Pathogens

HIV (Human Immunodeficiency Virus)- AIDS (Acquired Immune Deficiency Syndrome)

HIPAA / SEC Awareness & Civil Rights

Domestic Violence

APD TRAIN Florida Assistance

Understands the importance of empathy and proactive care

No hesitation in getting involved in potentially dangerous situations

Seminars:

Seminar on Domestic Ticketing and on Meeting and Events

Seminar on Passenger Service Procedures Nr. 1 and 2

Customer service and management of difficult situations; hospitality, Courtesy and security

REFERENCES: Available upon request

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