Customer Service Sales
Resume:
MARLEY ZUNIGA
Huntsville, AL
*************@*******.***
OBJECTIVE:
To obtain a challenging position with an established organization where my skills, expertise and commitment to hard work will be of mutual benefit.
EXPERIENCE:
2015-2016 B & W Aviation
Customer Service Specialist
Assist clients with proposals, rates and claims
Releases repairs to production when customer approval is received by submitting work order to scheduler and updating sales order with and documentation for delivery
Develop knowledge of procurement practices and FAA regulations, Maintains work orders and customer
Required documentation per policies and FAA Regulations
2010-2014 CPS Latin America Inc
Logistics Analyst
Responsible for overall logistics operations analysis and evaluation of data to assess our freight client’s delivery performance. (Import/Export)
Responsible for maintaining, tracking and analyzing all inbound and outbound shipments
Lead the analysis and provide statistical information on the tracking of product shipments, returns and inventory. Negotiate rates with airlines, sea companies, and different vendors depending on the need
Coordinating Inbound / outbound traffic; ocean, sea, air and export/import documentation. (AES, AWB, INSURANCE, B/L) maximizing the cost effectiveness of this function
Providing reports to management; inventory, distribution, freight
Estimate freight or postal rates, and record shipment costs and weights; implements policies and
Procedures for transportation requirements.
Analyzing information and evaluating results to choose the best solution and solve problems
T.S.A. Security Coordinator; compliance with US customs coding and all required documentation
2004-2009 SOLAR CARGO
Administrative support services and sales
Customer service and all aspects of office duties
Assist clients with regards to reservations of cargo, rates and claims
Supporting workshop preparation and follow-up including organizing supplies, coordinating refreshment purchases.
Coordinating marketing including distribution of materials via e-mail, mail, fax
2000-2004 PROFESSIONAL AVIATION (LANCHILE AIRLINES)
Passenger Service Agent (Ticket Counter)
Customer Service
Reservations and ticketing of passengers
Involved in the checking of immigration documents, checking in
Answered all incoming phone calls as received and dispensed all mail
EDUCATION:
1990-1993 UNITEC University
Travel and Tourism Management, Bogotá, Colombia
Courses:
Certificate of Achievement for successful completion of AES compliance
Transportation and Security of Dangerous Goods by Air and Ocean
T.S.A. Security Coordinator Training
DG Training
Florida Notary Public
Sabre, Condor, System One, Amadeus
Certified in CPR-AED and first aid
OSHA-Blood borne Pathogens
HIV (Human Immunodeficiency Virus)- AIDS (Acquired Immune Deficiency Syndrome)
HIPAA / SEC Awareness & Civil Rights
Domestic Violence
APD TRAIN Florida Assistance
Understands the importance of empathy and proactive care
No hesitation in getting involved in potentially dangerous situations
Seminars:
Seminar on Domestic Ticketing and on Meeting and Events
Seminar on Passenger Service Procedures Nr. 1 and 2
Customer service and management of difficult situations; hospitality, Courtesy and security
REFERENCES: Available upon request
Contact this candidate