Information Technology, Operations, Admin Asst. coverage

Emma Flournoy

*** *. ******* **. 502-***-****

Louisville, KY 40204 ****.********@*****.***

PROFESSIONAL SUMMARY

Computer literate with a unique combination of planning, organizational and technical skills that balance work, team support and responsibilities in a timely manner.

Customer-oriented: provide quality and excellent administrative support for internal and external client care such as assisting clients and visitors in resolving a range of administrative problems and inquiries.

Team-oriented: strong interpersonal skills with the ability to develop trusting relationships.

Capable of effectively functioning with minimum supervision and able to meet challenges and deadlines.

EDUCATION

INDIANA UNIVERSITY SOUTHEAST, New Albany, IN

Bachelors of Science in Business, concentration in Information and Operations Management; August 2009

Bachelors of Science in Natural Science Informatics; May 2010

DONA ANA BRANCH COMMUNITY COLLEGE, Las Cruces, NM

Associates in Computer Technology; May 1997

EXPERIENCE

Financial Aid Counselor, September 2015 – July 2016

SPALDING UNIVERSITY FINANCIAL AID OFFFICE, Louisville, KY

Maintain a working knowledge of federal financial aid regulations and related office policies and procedures.

Administer the day-to-day operations of preparing financial aid plans in a timely manner for all students.

Counsel prospective and returning parents and students on the financial aid process via phone, through in person meetings and email.

Identify and advise students and parents of viable alternative financing options including: student loans, parent loans, outside scholarship opportunities, etc.

Participate in specific on and off-campus financial aid-related and community events, including financial aid awareness and recruiting events and academic program orientations.

Assist the Director of Financial Aid with office workflow and special projects

Technical Specialist/Counselor and Client Services Liaison, October 2001 – September 2015

KENTUCKIANA COLLEGE ACCESS CENTER (KCAC), Louisville, KY

Maintain KCAC’s automated staff calendar, website and announcement board with assistance from Lead Team

Primary liaison with information technology consultant for all computer equipment and network issues concerning, including notification of personnel changes for updates to global address list, email accounts, personal folders, schedule, coordinate and lead quarterly meetings. Validate monthly reports provided by consultant.

Provide liaison role between postsecondary institutions, GED programs and KCAC staff to ensure quality services and provided to clients. Providing counseling services as directed by EOC Lead Counselor and as approved by Executive Director and assist with programmatic activities that are critical to meeting organization and grant performance

Mentoring: provide guidance, address barriers and alternatives for overcoming those barriers and encouragement to student as they progress through post-secondary institutions.

Student Representative, June 2012 – September 2015

SPALDING UNIVERSITY ADULT ACCELERATED PROGRAM, Louisville, KY

Greeting and welcoming all students, faculty, visitors, and staff, and directing individuals to appropriate classrooms as needed and full range of student services support to students and the general public by responding to inquiries and requests for information and assistance in person, online or by telephone.

Maintaining confidentiality of student and faculty information/data, current list of contact information for all deans, chairs, program directors, and academic staff (e.g., AAP, Library, Registrar Office, Academic Resource Center, and Financial Aid).

Assisting with new-student orientation and other AAP events, ongoing projects, as requested by programs offering evening/Saturday classes and events.

Provide support to the Director of the Adult Accelerated Program.

REFERENCES

Available upon request

Contact this candidate