Management Manager

ItIT Infrastructure / IT Operations – IT Assistant Vice President -AVP

IT Planning & Development / Systems Design and Implementation / E- Commerce /

Profit & Loss Management / New Business Development / Organizational Structure

Human Resource Management / Quality Control Management / Technology Management

Skills:

Accomplished IT professional with extensive experience working on IT project implementations, business development, customer service, change enabling, organizational development, leadership development, cultural transformation, and performance management.

●Fast track professional successful in the design, development and deployment of technology strategies and policy,

●Experienced leading IS, operations an administrative teams through all phases of large- scale technology rollout. hands on technical manager that has responsibilities for managing a team of Information Technology professionals, operations, web applications in the Production environment.

●Skilled in accomplishing projects goals throughout all levels of the enterprise.

●Managed all aspects of IT operations and infrastructure for 300-server / 50000-user Wintel and UNIX-based LAN/WAN/MAN environment. Applied and implemented the development and use of an effective preventive maintenance program/polecies suitable to meet the operational objective of "99.9% availability across all systems, applications and infrastructure.

●Successfully Managed IT database administration, network systems, Helpdesk, PC services and computer operations. Manage a staff up to 84 (including 6 managers).

●Responsible for operating and capital budgets of $10 million

●Project Management / DR Planning – Business Continuity.

●Computer and Networks Operations, QA and production team management and Development

●Human Resource Management, HRIS. HRM,

●Management, Administrative, Budgetary, Communication, and Analytical skills,

●Corporate applications and processes, Knowledge of databases ( SQL, Oracle, Terata), SDLC (Software Development Life Cycle) Systems,

●Data, and Network Disaster recovery, MVS and UNIX platforms. Windows 2003- 10, XP NT

●Healthcare information management

●Internet of Things cloud architectures - IoT can't happen without the cloud

●Big Data analytics of web and data,

●IT Operations, Security and Change Management..

●Systems infrastructure and deployment of stable systems and SW /HW across the organization.

● Managed operations, deployment and implementation of ERP systems across multiple operational teams and locations. SAP,Microsoft AX, and other Resource Planing resource applications as well.

Res

ISACA Certification

-Certified in Risk and Information Systems Control CRISC.

PROFESSIONAL EXPERIENCE:

RF Prospera Properties LLC Dec. 2014 to Feb. 2017. S.F. CA.

Sr. Operations Manager – IT Director.

Responsibilities include all of the company’s systems design, programming, network planning, database management, data and physical security and computer operations.

Senior position responsible in developing, creating and maintaining the organization core values, communication, business development and growth. Develop and implementation of security policies, change management, business continuity and IT staff management, Implemented savings on expenditure, systems and applications managements, and improved organization response on incidents by 33%, cutting on OT cost by 50%.,

DB Healthcare Feb 2014 to June 2014 (Contract)

Dignity Health, IT Site Director Redwood City CA.

●Provide technology vision and leadership in the development and implementation of the Dignity Health facility’s Information Technology (IT) program.

●Ensure business and IT alignment and lead the facility in planning and implementing information systems to support both distributed and centralized clinical and business operations.

●Accountable for all IT service delivery, from strategic and tactical alignment planning, development, and coordination of the IT systems and projects for the Sequoia Hospital and Enterprise Dingy vision.

●Develop facility-specific IT operations and security policies and approaches for computing and information technology.

●Manage a team of engineers responsible for all aspects of the Production web site infrastructure

●Collaborated and advised local leadership on strategic IT direction that would help and improved IT / facility on how future and current systems can best be optimized for Sequoia Hospital benefit. Facilitate communication between staff, management, vendors, and other technology resources. Responsible for Dignity Health’s computer operations management.

●As the Data Security Official, accountable for all IT project management, Data management and security. Implements and executed new security policies and data components for all IT Change Management initiatives local to the facility and Enterprise wide for Sequoia Hospitals. Coordinate with various Dignity Health teams to ensure that all information systems and networks operate according to internal standards, external accrediting agency standards, regulatory agencies, and legal requirements.

●Develop and maintain the approved annual operations and capital budgets for all IT systems and infrastructure.

●Ensure that all initiatives in Sequoia Hospital IT portfolio have clear business goals and successful metrics. Coordinate with IT infrastructure support teams to maintain a stable environment, and IT infrastructure. Work collaboratively with Biomedical Engineering Department, Hospital Medical leadership and facility engineering as a member of the Hospital Executive team for evaluation of clinical equipment purchases, computer hardware and software and facilities infrastructure needs as it pertains IT ownership and standards, policies and regulatory mandated policies.

Sutter Health 2008 –October 2013 Oakland CA.

Regional IT Infrastructure and Data Center Manager / Director

●Responsible for Sutter Health East bay region Data Center Operations management, regional Disaster Recovery / Business Continuity and Change Control.

●Responsible for the planning, design, implementation, operation, and support of the company’s customer support, Help Desk/ Call center supporting over 50K+ end users, customers and Vendors as well as internal Cisco Voice over IP systems.

●Drove pro-active capacity management and performance management processes within business requirements in a fast changing and demanding Healthcare environment.

●Manages data centers and server rooms to ensure up time to 24/7/365 and maintained 99.999 uptime requirements for reliability, availability, and scalability.

●Provided leadership and oversight for the enterprise storage and VM infrastructure platform and strategies, insuring that performance and stability meet and supported all application service requirements. Implemented best practices and standards for the organization to ensure all infrastructures such as data center, network, and voice, telecommunications, storage, and VM services weren't interrupted and assuring uptime 24/7.

●Responsible for all comprehensive support to the critical environment and maintain the electrical/mechanical infrastructure. Coordinate all data center facility enhancements; supervise vendor work, and prater with system integrations to ensure maximum productivity.

oInstituted improvements and commissioning of security devices, protocols and best n practices

oCreated new job descriptions for multiple levels within the IT Data Center Services Department to

●Managed and maintained protocols and best practices for power and space for all the Data Center, Server rooms and closets for all the IT infrastructure, ensuring proper electrical distribution and fail over redundancy to meet best practices standards. Implemented, managed and owned monitoring systems for adverse conditions for all systems, network, and environmental systems across all Sutter Health East Bay Region IT infrastructure responsible for monitoring and assuring all internal work order system for incoming requests. Managed support contracts for all major facility equipment, including generators, electrical systems, Network Cabling, Telecom and HVAC systems.

APEX Inc., 2006 -2008 consulting work as Enterprise Data Center Operations Manager

UCSF Medical Center, San Francisco California 2006 -2008

Manage all aspects of Operation for the Medical Center Enterprise Data Center Operations

Responsible for leadership of centralized computer operations (24X7X365)

Improved communication and processes between IT departments to facilitate productivity and project fulfillment.

Washington Hospital, Fremont California

●Responsible for leadership of centralized computer operations (24X7X365)

●Implemented new STAR systems for all hospital users and customers

●Created a Run book for all Computer Operations in conjunction to all medical services and departments Improve Systems SLA and Data Center form Tier 2 lever to a Tier 3 level

Clorox Company 2003 – 2005 - Computer Operations Associate Manager Pleasanton CA.

●Responsible for leadership of centralized computer operations (24X7X365)

●Implementation and operational support Management and forecasting of internal resources to meet company tech support requirements, including the management of the overall functions in the Computer Operations, Tape Library and Scheduling. Provide leadership for leading-edge technology development.

●Oversees the monitoring and support for Clorox systems and applications.

●Manage a team of associates Engineers using monitor tools such as Cisco works, Compaq Insight Manager, Net view, Tivoli, Sun Management Center, What's Up Gold, BMC, BW, Remedy and SAP

North American Mortgage Company 2001-2003 Data Center Computer Operations - AVP Santa Rosa CA.

●Responsible for leadership of centralized computer operations (24X7X365), implementation of operational support Management and forecasting of internal resources to meet company technical and operational support requirements, including the management of the overall functions in the Computer Operations, Tape Library and job scheduling. Provide leadership for leading-edge technology development.

●Prioritization of resources and ability to improve and develop processes Define development road map for suite of products.

Accomplishments:

Responsible for centralizing support ticketing systems requests.

Unified help desk support, technical support departments providing a world class customer support methodology. Implemented changes to batch scheduled jobs SLA's, improved organization data execution time and deadlines by 35%. Agreement to all users

Maintain system availability up to 99.999% at all times

Improve and implemented new processes to increase customer service level to

the highest possible within the organization Implemented a new Web Page systems status reporting. Reorganized and simplify data backups and inventory off all data backup tape library and procedures Implementation of processes and procedures to delivered top customer support and assistance to all groups, branches and end users within NAMC.

First Databank, Inc. 1993 - 2001 Data Center Operations Manager. San Bruno CA.

●Manage Data Centers 24/7/365 operations Mission critical sites. Work closely with others in Information Technology to provide reliable, secure, fast, high-quality business applications access from our central operations facility to individual customer sites. Maintain and support mission critical hi-performance infrastructure at the Data Center, and work with other groups to ensure interrupted systems and application availability, reliability and performance.

●Engineer hardware and system solutions to meet customer needs and corporate goals within company's scope of business. Tactically manage and lead a team of Computer analysts, application analyst and main frame and server engineers to continuously maintain and improved data applications and systems with current technology

●Manage MVS and PC System Operations. Operating System (OS/390), PC, and batch job application tuning. Perform Customer Database updates. Analyze and maintain Production JCL and PC macros. Established communication and Data replication between multiple environments. Responsible for monitoring active systems, platform and engine/server capacity and utilization.

●Responsible for leading projects in the construction of multiple, large, and complex production (high availability 24/7) systems with relational databases.

●Systems Administration experience

Accomplishments:

●Reorganized the call center systems and procedures to best manage all ticketing queues system to best respond and support all customer needs. a process that saving the company 13% of time utilization from help desk staff, therefore saving the company in overtime cost and resources and improving the customer satisfaction on all IT related issues Managed projects in conjunction with all IT teams, Marketing, customer support and technical support to improve IT support, infrastructure across the organization.

●Created Micro Data Center department. (Software development and Distribution)

●Designed and executed successfully the overall implementation, and integration of the Micro Data Center with main Data Center, creating and unifying the organization computer operations department and creating a world class customer support for all our offices, users and customers

Education

●DeVry University- Bachelors of Science in Technology management,

●Computer Learning Center certification in Computer Operations

●S.F. City College Associate of Arts, Graduated with a 3.5 GPA

Languages:

English/Spanish

Special Skills

●Leadership Training Program (Leadership and Management Training)

●Noon Time University (Business and Ethics Training)

●Learning Tree International (General CIS classes in Security, UNIX OS, TCPIP)

●Motivator, physical trainer, Power Lifter.

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