Customer Service/ Sales/ housekeeping

MARIANA TCACI

**** ******* ****, *** *** 305-***-**** ************@*****.***

Objective

I am currently looking for a part time/full time position in an environment that offers a greater challenge, increased benefits, and the opportunity to help the company advance efficiently and productively. I am looking forward to work with a company that promotes quality products and services.

Education

FREE INTERNATIONAL UNIVERSITY OF MOLDOVA (ULIM) 06/2011

DEGREE OF LICENTIATE IN ARTS

Field of education: Arts

Field of training: Design

Specialty: Interior Design

Skills & Abilities

Multilingual: English, Russian, Romanian, Ukrainian, and now learning Spanish

Ability to stay calm in stressful circumstances

Highly energetic

Customer service oriented

Good communication skills

Positive

Punctual

Creative

Fast learner

Team player

Critical thinking

Time management

Adaptability/Flexibility

Good in organizing and cleaning

Experience

HOSTESS TONI’S SUSHI 02.19.2017-PRESENT

Greet guests, take them to their table and provide them with the menu

Monitor the table rotation and make sure that each member of the wait staff gets a fair amount of tables without giving them too many all at once

Keep track of which tables are cleaned and available for new guests

Monitoring Open Table reservations

SALES ASSOCIATE GAP INC. 02.12.2017-03.12.2017

VISUAL DESIGN/MERCHANDISING DEPARTMENT GAP INC. 03.12.2017-06.20.2017

RETAIL SALES ASSOCIATE THE SHOE SHOP 03.11.2015-10.10.2016

• Greeting customers and determined their needs and wants

• Discussing type, quality and number of merchandise required for purchase

• Recommending merchandise based on individual requirements

• Advising customers on utilization and care of merchandise

• Providing advice to clients regarding particular products or services

• Explaining the use and advantage of merchandise to customers

• Answering customers’ queries and concerns

• Demonstrating live working of items

• Assisting in display of merchandise

• Maintaining sales records for inventory control

The main task in this job is to sell. My duties include: knowledge of company’s products, assisting customers with choices and help them to locate the product and provide information about the product in question, maintain the visual appearance of the store by managing store displays and keep up with trends and competition.

CALL CENTER REPRESENTATIVE GLOBAL STOCK 2012-2014

Determined requirements by working with customers

Answered inquiries by clarifying desired information; researching, locating, and providing information.

Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfilled requests by clarifying desired information; forwarding requests.

Sold additional services by recognizing opportunities to up-sell accounts; explaining new features.

Maintained call center database by entering information.

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.

HOUSEKEEPER BEACH COLONY, NEW JERSEY 05.14.2009-09.10.2009

change sheets and make beds in the guest rooms

keep the rooms stocked with clean cups, coffee supplies, towels and other bathroom items, such as shampoo.

sweep, mop, dust, vacuum and clean/sanitize space

Contact this candidate