Manager Program

Vivian Gann

( C ) 678-***-**** *******@*******.*** LinkedIn Profile

Professional Summary

A Certified Scrum Master (CSM), Lean Six-Sigma Yellow Belt (LSSYB), Program / Technical Manager, able to bring a diverse set of skills to each project with a record of successful launching, directing and managing large scale programs. Diligent, highly motivated, self-directed, results-oriented professional with over 15 years of versatile business experience and leadership. Maintain continuous alignment of program scope with strategic agile business objectives, submitting recommendations to modify and improve the processes when necessary.

Competencies

Possess an Agile mindset Cross-Functional Supervision/Management

Proprietary Software Development VersionOne Agile Program

Leadership & Teambuilding Experience Various Ticketing Systems such as JIRA

Systems Development Life Cycle (SDLC) MS Office and Components

Experience

Scrum Master (CSM), Program Manager, Atlanta, GA 1/2017 – 3/2017

Contractor Scrum Master for Mondo Inc. assigned to Intelliteach in downtown Atlanta, GA

Scrum Master, Program Manager for Software Development Teams

Provided coaching to leverage Scrum Agile methodology to maximize productivity

Facilitated cross-team communication and coordination

Created metrics to provide teams and the organization with relevant feedback

Provide feedback and suggestions for continual improvement of the agile process itself

Facilitated getting work done efficiently by facilitating discussion, decision making and conflict resolution

Executed internal and external communication, improving transparency and sharing information

Successfully transitioned the company to VersionOne software

Scrum Master (CSM), Lean Six-Sigma Yellow Belt (LSSYB), Technical Manager

Printing Systems, LLC, Marietta, GA 2/2012 – 1/2017

Scrum Master / Program Manager for Fortune 500 Companies clients such as the following:

-Kellogg’s CRM loyalty based program, Kellogg’s Family Rewards (KFR)

-Smithfield’s CRM digital code based loyalty program

Directed extensive face-to-face client meetings requiring up to 25% travel time annually

Participated in Scrum of Scrum meetings consisting of approximately 15 other Scrum Masters

Coordinate deliverables with business partners such as Mindtree, Aimia, Epsilon, Leo Burnett, Brielery & Partners

Organized and facilitated various Scrum related meetings while maintaining associated artifacts

Multiple Scrum teams would consist of 5 to 15 members and average sprint duration approximately 2 weeks

Worked with Business Stakeholders to prioritize the feature priorities against product road maps

Lead high-performing teams to meet tough deadlines and expectations of multiple partners

Developed and initiated internal processes to improve program delivery within specific time frames.

Supervised loyalty program implementations for design and validation through full life cycle including client consulting, analysis, detailed design, configuration, testing, and implementation

Conducted online, batch and data verification testing and validation of test results for loyalty program solutions

Participated in release management, solution validation and daily stand-up meetings with the Scrum teams

Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings

Removed impediments to allow the team to deliver sprint goals and deliverables within an average 2-wk sprint.

Collaborated with members of the Product, Business, and IT Teams to develop and maintain Product Backlogs

Company manages both IT and Production aspects requiring both managing methodologies as SCRUM and Lean Six-Sigma. This position acts as bridge between the two environments

Cultivated the company’s major methodology from a waterfall aspect to a more Scrum alignment

Royalty Operations Coordinator, IMG, Atlanta, Georgia 09/2004 – 02/2012

Administrative support, Assisted in resolving contract compliance issues

Instructed / trained staff and consumers on the online reporting system

Served as liaison between the business community and the IT to provide technical solutions to meet user needs

Compiled Royalty Operations Breach Manual

Education

Bachelor of Science: Technical Management DeVry University, Alpharetta, Georgia, Magna Cum Laude, GPA 3.89

Associate: Business Administration Crandall Jr. College – Macon, Georgia, Magna Cum Laude, GPA 3.86

Certified Scrum Master (CSM) – ScrumAlliance.org, Certificate ID: 423044

Lean Six-Sigma Yellow Belt (LSSYB) – VMEdu Inc, License 71483

Certified Medical Biller/Coder, North Metro Tech – Acworth, Georgia

National Registered Emergency Medical Technician, Macon Technical College – Macon, Georgia, GPA 4.0

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