Human Resource Customer Service
Resume:
Linda Storey
St. Petersburg, FL
**********@*******.***
Professional Summary
Highly skilled professional with over 20 years of experience in retail management, operations and human resource supervision and development. Proven ability to operate and manage large retail organizations. Consistently recognized for flexibility and willingness to go above and beyond to ensure the highest quality of client services and satisfaction.
Skills and Qualifications
Management
Budget and Analysis
Human Resources
Training & Development
Customer Service
Supervision
Inventory
Operations
Problem Resolution
Communication Skills
Medical Claims
HIPAA Standards
Food Safety Cert
Data Entry
Payroll
Employment History
Claims Examiner
Duties: Processed medical claims for LA Care Client and Molina Client Examiner.
First Source Transaction Solutions, Tampa, FL Sept. 2015 – May 2017
Food Service Management
Duties: Managed fast food crews up to 20 people. Monitored budgets, profits and losses. Performed daily management of restaurant operations. Prepared inventory reports and human resource schedules. Trained, coached and mentored team members. Ensured all daily reports were completed correctly and posted in a timely manner.
Burger King / Bravo, LLC., St. Petersburg, FL June 2015 – July 2015
Caspers / McDonalds, Tampa, FL December 2012 – May 2015
Burger King Corporation, St. Petersburg, FL August 2010 – September 2011
Checkers – Rallys, Tampa, FL May 2008 – May 2010
Retail Grocery Management and Retail Amusement Park Management
Duties: Managed deli and bakery department employees. Managed amusement park operations. Monitored budgets, profits and losses. Performed daily management of deli and bakery department operations. Prepared inventory reports and human resource schedules. Trained, coached and mentored team members. Ensured all daily reports were completed correctly and posted in a timely manner. Dispatched Supervisors to amusement park locations to resolve customer concerns. Performed payroll functions for amusement park employees, including scheduling, resolved timecard discrepancies, maintained full seasonal staffing.
Sweet Bay Supermarket, St. Petersburg, FL October 2011 – November 2012
Six Flags Great America, Gurnee, IL April 2000 – April 2008
Business Analyst
Duties: Provide technical and business support for all Illinois High School Scholarship Programs.
Illinois Student Assistance Commission, Deerfield, IL May 1986 – May 2008
Education
Associates of Applied Sciences – Computer Programming, College of Lake County, IL
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