Self Employed Sales
Resume:
Theresa Moore, M.Ed.
Learning & Development Specialist
***************@*****.***
https://www.linkedin.com/in/theresamooremed/
SKILLS
Airlines Gate, Lobby, Call Center
Behavioral Health EHR
Compliance Cyber Security, EEO
EDRM
eLearning
Facilitation
GoAnimate
Home Building Sales, Construction, Mortgage
Instructional Design & Development
Legal Technology eDiscovery, Class Action
MS Office Suite
LMS Accord, Litmos, Syntrio, Taleo
Medical Device Distribution Manufacturing,
Warehouse
Microsoft Dynamics CRM
New Hire Onboarding & Training
Project Management
Salesforce.com
SharePoint
Skillsoft
Software Authoring Tools Storyline 2,
Captivate, Lectora, Camtasia
Technical Writing /SOPs
WorkDay
EDUCATION
Master of Education, Adult & Corporate
Instruction Management
Loyola University, Chicago, IL
Bachelor of Science, Marketing
Southern Illinois University, Carbondale, IL
Bachelor of Science, Clothing & Textiles Retail
Southern Illinois University, Carbondale, IL
Associate of Arts, Business Administration
South Suburban College, South Holland, IL
Global Learning & Development specialist with multi industry experience in various business lines. Add value through: relationship management, solution development, leadership development, consulting, assessment and project management. Thrive in a challenging, progressive, ambiguous or rapidly changing conditions.
PROFESSIONAL EXPERIENCE
Learning & Development Consultant
Self Employed (Scottsdale, AZ and Chicago, IL) 2016 – present
Consult and collaborate with clients on performance gaps and learning solutions; provide custom designed training solutions for operational improvements, systems training, compliance training and HR support.
Senior Learning & Development Specialist
Epiq Systems DTI (Phoenix, AZ), 2013 – 2016
Led the development and implementation of an onboarding program for the global enterprise including new hire orientation, onboarding guide, manager toolkit and OJT (On the Job Training).
Managed the development and implementation of an online Leadership Knowledge Center (Skillsoft) for managers across business lines focusing on leadership competencies.
Led and managed project resources for a global Communications Curriculum
(eLearning and instructor led) focused on behavioral and professional development to enhance knowledge and skills.
Developed and facilitated leadership and communications courses
(eLearning and instructor led) for the global enterprise, including Leadership Competencies, Foundations of People Management, Difficult Conversations for Managers, Consultative Approach, Risk Management, and Communication Skills.
Managed the architecture and implementation of a Learning Management System (LMS), including identifying corporate structure, roles and reporting metrics, and course curricula. Responsible for site migration from a hosted site to a cloud solution. Managed contract LMS Administrators.
Created 100% customized courses (eLearning and instructor led) incorporating industry standards and best practices: Salesforce.com, Understanding Leadership Competencies, Fundamentals of eDiscovery in Litigation, and Communications Skills.
Page 2 Moore, Theresa
CERTIFICATIONS
AMA Myers Briggs Type Indicator (MBTI)
Mastering Camtasia
Captivate Essential Skills
CPI Nonviolent Crisis Intervention
Langevin Consulting Skills for Trainer
CLIENTS
Allstate Insurance
Granite Construction
Novartis, Inc. (Wesley Jessen/Ciba Vision)
Red Mountain Respite
Ryland Homes
United Airlines
YMCA of Greater Springfield
4 Directions, LLC
AFFILIATIONS AND ACTIVITIES
ASTD VOS (Association for Talent Development
Valley of the Sun) – Member
WiE (Women in eDiscovery) Member
AZISPI (International Society for Performance
Improvement) – Board Member, Marketing VP
Rancho Feliz Foundation – Volunteer
Habitat for Humanity Central Arizona –
Volunteer
Contract Business Systems Design Analyst, Instructional Designer Four Directions, LLC (Mesa, AZ), 2009 – 2016
Collaborated with management to identify competencies aligned with organization’s mission and job titles.
Collaborated with owners to analyze and identify business and functional requirements for the organization’s web based Electronic Health Record (EHR system, PACE; developed PACE User Guide and online training videos.
Developed HR Employee Policies and Procedures Manual.
Facilitated Nonviolent Crisis Intervention training, Meyers Briggs Personality Assessment training and Van Driver Safety Training certification course for Management and Life Skills Mentors.
Contract Training Specialist
Ryland Homes (Scottsdale, AZ), 2006 – 2013
Collaborated with IT, Business Analysts, Product Development and Subject Matter Experts to develop functional and business specifications for client customization and product enhancements for Microsoft Dynamics CRM 4.0.
Led and managed development of Microsoft Dynamics CRM 4.0 training for sales organization: Participant and Leadership Guides, Administrative Guide, Job Aids, 20+ SCORM compliant eLearning courses and assessments. Created 100% customized training resources incorporating industry standards and best practices.
Collaborated with IT to develop DoubleClick for Publishers (DFP) training manual for the sales organization’s hosted ad management software.
Managed Learning Management System (LMS) including course and reporting management.
Led and managed eLearning development projects for construction, sales, marketing and mortgage.
Managed off site training events for new hire sales reps and construction supervisors.
Independent Instructional Designer
Self Employed (Scottsdale, AZ and Chicago, IL) 1995 – 2006
Operated consulting practice with long term multi national clients to produce customized learning deliverables. Managed long standing client relationships in varying industries, sectors and business units.
Developed and delivered technical and behavioral instructor led and eLearning products including: global software implementations, manufacturing processes for medical device industry, customer experience, airline customer call center and other operational functions.
Designed complex technical training in simple formats including: learning architecture, analyses, metrics, storyboards, scripts, standard operating procedures, system configuration, user interactivity and job tasks.
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