Administration, Customer Service, Recruiter.

Jill Dwyer LeBlanc

*** **** ***

Beaver Falls, PA 15010

724-***-****

**********@*******.***

PROFILE

I am looking for a position in a company where I can make a difference. With 30 plus years of Customer Service experience I am able to communicate my company’s core values, treat our customers with kindness and respect and keep the integrity of the company in the forefront of every encounter.

EXPERIENCE

Night Auditor, Courtyard by Marriott, Coraopolis, PA 2016-Present Run the day’s reports, balance the cash intake and maintain the front desk throughout the shift. Handle any guest requests, from checking in and out, any and all needs they may have throughout their stay and drive the shuttle van to and from the airport for guests. Night Auditor, Residence Inn by Marriott, Danvers, MA 2015-2016 Responsibilities included running the daily reports for the hotel, manning the front desk for any and all guest requests. Also set up the morning complimentary breakfast. Airport Operations, JetBlue Airways, Boston, MA 2011-2014 Airport operations entail any jobs that work with the customers. It is a front line position for the company and the responsibilities included working the ticket counter, gates and baggage service. Ticket counter position included making reservations, printing tickets and checking customers in for their flights. Gates position worked in bound flights, including meeting the aircraft by driving the jet bridge, working the outbound flights by preparing the paperwork for the captain, boarding the passengers and maintaining an on time performance. Baggage service included gathering up any unclaimed luggage and writing up reports to get them to their owners, filling out lost luggage claims and answering any customer questions.

Guest Relations, Salem Witch Museum, Salem, MA 2009-2011 Greeting guests to the museum, working the cash register, working in the gift shop and maintaining the inventory and assisting in the tour which spoke about Witches Evolving Perceptions

Customer Service, The Nexxus Group, Danvers, MA 2007-2008 Administrative work including answering phones, taking and relating messages, filing, billing, etc. Also responsible for creating a data base for any new clients. EDUCATION

Quaker Valley High School, Leetsdale, PA Graduated, Academic Parkway West Technical School, Oakdale, PA Graduated, Data Processing Gordon College, Wenham, MA 2 years studied English and Social Work SKILLS

Excellent communicator whether in print or face to face. Computer: Microsoft Office, Word, Power Point, Excel, One Note Leadership: I have held many Supervisory positions over the years. President of the Danvers Academy Theatre Parents Board. Chairperson on the board of directors for Afternoon Adventure After school Program. Outreach Committee for Holy Trinity United Methodist Church, Danvers, MA.