Customer Service Manager

ANGEL COOKS

**** ******** ******, ******* ****, GA 30349 H: 404-***-**** C: 404-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated, hardworking restaurant management professional with extensive daily planning and operations

experience. Skilled in staff training and development. Flexible, results-oriented Manager offering focused

leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills.

Restaurant Manager with expertise in general operations management, special events, staff development and

training, recruitment and vendor negotiations. Merchandising professional successful at representing

consumer tastes and needs in the retail market. Accurately assesses competition and seeks effective ways to

boost sales and reinforce client brands. Merchandising professional successful at representing consumer tastes

and needs in the retail market.Accurately assesses competition and seeks effective ways to boost sales andreinforce client brands. Retail Merchandiser skilled at creatively conceptualizing and building an artistic

framework around any given assignment.Pays close attention to detail and creates displays that engage and

intrigue. Retail Merchandiser focused on creating value for customers and product longevity for retail

manufacturers. Reinforces client brands through effective advertising while staying aware of potential growth

opportunities. Retail Merchandiser specializing in grocery store product placement and marketingpromotions.Collaborates with manufacturers to ensure products are accessible and attractively packaged tosatisfy customer needs. Results-oriented Retail Merchandiser who leverages solid market knowledge and

creative business strategies to maximize product profitability. Results-oriented Retail Merchandiser who

leverages solid market knowledge and creative business strategies to maximize product profitability. Visual

Merchandiser skilled at collaborating with fashion designers on product placement, store displays and

marketing material for new clothing launches and promotions. Disciplined warehouse professional

knowledgeable about material load capabilities,Reliable and hardworking warehouse operator committed togetting each job done as quickly, efficiently and safely as possible.Reliable and hardworking warehouseoperator committed to getting each job done as quickly, efficiently and safely as possible. Warehouse workerwith strong work ethic and 10+ years hands-on experience. Reliable Warehouse Worker with extensive

experience machine operating, order picker. Skilled Production Worker, well-versed in warehouse operations,

shipping and logistics. Exceptional organizational skills and strong attention to detail.

SKILLS

Material handling expert Sales experienceAssembly line production Cash register familiarityProduction procedure People-oriented

Detail-orientedSuperior organization ability

Extremely quick learner Staff training and developmentRetail sales professional Accomplished manager

Goal-oriented

Customer service-orientedVendor relations Positive and upbeatMarkdown proceduresInventory control Strong interpersonal skills

Excellent communication skills DecisivePricing controls

Reliable and punctual Trained in consumer marketing

Extensive food/beverage knowledge

Creative Accomplished in large event catering

Product inventory counts

Indian cuisine familiarity Food regulation compliance

Subtle and effective sales skills Supply ordering ability

Meal preparation expertise

Computer-literate Special event catering professional

Safety and sanitation training Kitchen management

Guest relations training Supply management capability

Cordial

Dynamic, friendly hostessNatural leaderFood service background

Strong work ethic

Passion for customer satisfaction

Conflict resolution techniques

Results-oriented

WORK HISTORY

DEPARTMENT MANAGER, 02/2005 to 06/2016

WALMART – 844-CLEVLAND AVE

Tested electrical controls and components on the line.

Analyzed customer levels and planned resources according to needs.

Resolved customer service issues promptly. Maintained work environment in clean and sanitary manner.

Trained new employees on proper protocols and customer service standards.

Submitted orders for new inventory.

Prepared materials for following shift.

Coordinated with day management regarding on-going issues.Answered customer questions regarding store merchandise, department information and pricing.Organized store merchandise racks by size, style and color.

Led merchandise selection, pricing, planning and marketing.Ran markdown reports, managed store replenishment and analyzed buying reports.

Created visual marketing and styled window displays.Negotiated prices, discount terms and all transportation arrangements for merchandise.Assembled promotional displays, including quarter and full-size point of purchase displays.

Conferred with store managers to obtain information about customer needs and preferences.

Supplied daily support to the buyer and assistant buyer.

Completed stock orders and managed inventory levels.Removed damaged, out-of-code, not-in-set and discontinued items from displays.Rotated manufacturer products as needed.

Loaded and unloaded merchandise using a ladder and pallet jack.Educated employees on new merchandise during seasonal workshops.

ASSEMBLER, 02/2015 to 02/2016CLOROX – 256-OAKLEY BLVD

Coordinated with day management regarding on-going issues.

Responsible for achieving production requirements.Trained staff of 10 direct labor employees to perform assembly and manufacture of product.

Made sure that products were produced on time and are of good quality.Oversaw the production process and managed the production schedule.

Cleaned and maintained the warehouse in compliance with OSHA safety standards.Loaded products weighing up to 50 pounds onto trailers for delivery.

Loaded and unloaded pieces into boxes for shipment.Moved freight, stock and other materials to and from storage and production areas and loading docks.

ORDER PICKER, 04/2016 to 07/2016

AMAZON – 489-CAMP CREEK DRIVE

Responsible for achieving production requirements.Made sure that products were produced on time and are of good quality.

Monitored product standards and quality-control programs.

Oversaw the production process and managed the production schedule.

Reviewed processing schedules and production orders concerning inventory requirements, staffingrequirements, work procedures and duty assignments, considering budgetary limitations and timeconstraints.

Set and monitored product standards, examining samples of raw products and processing tests, to ensurethe quality of all finished products.

EDUCATION

High School Diploma: 1993OPELIKA HIGH SCHOOL - LAYFETTE PKWY OPELIKA, AL

ACCOMPLISHMENTS

Merchandising professional successful at representing consumer tastes and needs in the retail market.Accurately assesses competition and seeks effective ways to boost sales and reinforce client brands.Retail Merchandiser skilled at creatively conceptualizing and building an artistic framework around anygiven assignment. Pays close attention to detail and creates displays that engage and intrigue.

Skillful Retail Merchandiser accomplished in product assembly, material handling and setting displays.Works well independently and as part of dynamic teams.Retail Merchandiser focused on creating value for customers and product longevity for retail

manufacturers. Reinforces client brands through effective advertising while staying aware of potential

growth opportunities.

Retail Merchandiser specializing in grocery store product placement and marketing promotions.Collaborates with manufacturers to ensure products are accessible and attractively packaged to satisfycustomer needs.

Manager who thrives in a team-oriented environment, working creatively and effectively to reach companygoals

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