Customer Service Sales

Fernando Ortega

**** ****** ***. **** *******, IN. 46312

lC 219-***-****

************@*****.***

EDUCATION:

**/**** – 04/2010 HVAC Technical Institute Chicago, IL.

Heating, Air Conditioning, and Ventilation technology

EPA Certified Universal.

Refrigerant recovery, charging, vacuuming, superheat and troubleshooting.

Soldering and brazing training technique and sheet metal fabrication and sizing.

09/1981 – 06/1983 DEVRY Institute of Technology Chicago, IL.

Diploma in electronics.

Microsoft Certified Network Administrator.

1977 – 1981 USMC San Clemente, CA.

Honorable Discharge E-4

WORK HISTORY:

2011 to 2017

Field Service Technician Pregis Corp Deerfield, IL.

Installed repair and maintained systems for the packing industry.

Responsible for customers in Michigan, Indiana and Illinois.

2010– 2011 Four Seasons Heating & Air Bedford Park, IL.

Installer

Installed furnace and air conditioning in residential properties.

Manage and Install systems according to manufacture specifications.

2004 – 2010 ADT Security Services Elmhurst, IL.

Installer / Sales

Performed general sales of security products to commercial and industrial customers.

Identified potential clients, using advertising campaigns, mailing list.

Worked with commercial, small business and residential customers.

Installed Burglar Alarms, CCTV and Access Control Systems.

SKILLS:

Spanish Computer Proficient Customer Service Exp.

Installation Proficient Troubleshooting

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