Customer Service Technical Support
Resume:
Michael Marino
Fairview, NC 28730
**********@*****.***
SUMMARY
Passion for learning and improving technical and customer service skills.
Accurately interpret customers’ problems and resolve quickly and accurately.
Outstanding customer communication skills; patient, personable and receptive.
Adaptable, responsible, results oriented with attention to detail.
PROFESSIONAL EXPERIENCE
North American Roofing Systems Inc: 2014-present
Warehouse and Materials Manager
Responsible for ordering packaging materials; maintaining raw material inventory and finish goods inventory. Oversees shipping and receiving to meet all customers’ delivery requirements while utilizing the Company’s capacity in the most efficient manner possible. Manages and develops warehouse team members.
Responsible for coordinating activities of the daily operations of shipping/receiving personnel.
Performs daily meetings with team; reviewing safety, equipment issues and production schedules.
Performs and provides follow-up on safety & housekeeping audits and ensures team compliance with all safety rules. Leads investigation efforts for all incidents.
Follows production schedule and coordinates activities with maintenance, quality and production.
Manages warehouse space as needed.
Conducts monthly inventory counts.
Maintains A-Items inventory and order as needed via purchase order requisitions.
Performs end of the month adjustments for A-Items.
Responsible for all warehouse inventories.
Updates documents, procedures and work instructions for Warehouse.
Collaborates with other departments.
Schedules all warehouse equipment maintenance with appropriate vendor.
Accountable for achieving Key Performance Measures in Performance, Safety and Quality.
Leads and participates on Lean Manufacturing/Process Improvement teams.
Performs individual performance evaluations and develops action plans to address issues.
Tracks team members’ attendance and vacations.
Properly enacts disciplinary procedures as per company rules or when necessary
Team player – gives and receives feedback.
Performs all tasks in a safe manner, comply with all safety rules.
Performs other duties as assigned.
North American Roofing Metal Shop
Manager
Responsible to establish and maintain a strong team.
Receive and schedule metal orders for fabrication based on required delivery date.
Monitor quality of product to reduce waste and remakes.
Scheduled weekly safety meetings.
Scheduled a variety of trucks to ensure on time delivery.
Aeroflow Healthcare, Asheville, NC 2013-2014
Mobility Coordinator
Provide mobility impaired and handicap patients with powered mobility chairs and scooters.
Evaluate potential patients that have been referred to Aeroflow to prequalify for a mobility aid.
Communicate directly with insurance companies to provide coverage of prescribed equipment.
Establish a trusting and compassionate relationship with patients, ensuring they will have the full support of Aeroflow from the beginning of the process to the delivery and setup of equipment.
Accurately right size patient with proper equipment following the recommendations provided by the evaluating doctor.
Provide continued technical and patient support.
The Fresh Market, Asheville, NC 2012- 2013
Grocery Specialist
Offer customers the highest level of service by providing a fully stocked, clean and inviting atmosphere.
Receive, and scan into inventory daily shipments from multiple distributors and vendors.
Accurately rotate and replenish inventory on the sales floor as well as in the warehouse.
Interact with customers to ensure they have top level customer service and shopping experience.
Keep accurate inventory records.
Assist with merchandise display resets.
Chamberlain Access Solutions, Asheville, NC 2005-2011
Technical Support
Provide technical support to end users and installers of Chamberlain products; access control systems (surveillance, keypads, door alarms, gate operators and digital graphics machines).
Exceptional ability to listen and understand the situation, ask the right questions and then resolve the issue to the customers’ satisfaction.
Read and study material about the company products in great detail to go beyond the average understanding; enable greater knowledge to troubleshoot technical issues and provide customers with the ability to understand their products.
Praised often by customers for unique ability to resolve issues quickly, patiently, courteously and accurately.
Assist in training of products to installers/resellers which enable them to install and repair in a more efficient and accurate manner.
Take pride in following through and completing tasks to customer and employer satisfaction.
Shipping and Receiving
Fulfill sales orders and execute accurate shipping via small package or LTL freight. Receive inbound freight, process and distribute.
Pull inventory to package and ship for sales orders.
Palletize large freight orders
Create LTL freight quotes and Bill of Ladings for worldwide shipping
Work directly with freight accountants and representative. (Eagle Global, UPS Freight, FedEx Freight)
Organize first, second, and third party freight shipments and return pickups
Receive inbound freight for inventory and repairable parts
Beaver Lake Seafood and Steak, Asheville, NC 2000-2005
Restaurant Manager
Managed the opening and closing of the restaurant, managed a wait staff up to 12. Maintain quality control of food and a high degree of customer service.
Developed a cohesive wait staff team, by hiring smarter and providing consistent feedback and training; resulted in decreased turnover and customer driven staff.
Created a more inviting environment by providing new and fresh décor, new menu items, and weekend specials; increased the customer base and prompted very positive feedback from the customers.
Brought in a new food distributor that decreased purchasing costs and shortened delivery times for the food products.
Maintained the work schedule of the staff, payroll and Accounts Receivable/Accounts Payable.
Resolved customer service issues quickly in a way that created customer loyalty.
EDUCATION
Asheville Buncombe Technical Community College
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