General Manager, VP of Sales Operations, VP of Operations

KENNETH NICHOLSON

***** ***** ****** ** *******, WA 98011

*******.*.*********@*****.*** 206-***-****

BUSINESS OPERATIONS LEADER

Innovative business operations leader with deep experience leading fast-paced businesses. Comfortable leading strategic planning, budget creation and administration, human resources, information technology systems, and data analytics. Possess extensive background in medical products, corporate learning, and change management. Thrive on meeting new challenges and striving for continuous team and personal growth. Proven ability to lead and direct various business operation units across the world. Outstanding customer relationship-building skills based on effective communication and interpersonal skills. Core competencies include:

Goal-orientated

Leadership and people management

Risk management and compliance

IT infrastructure management

Designing efficient systems to maximize

productivity

Budgeting, forecasting and strategic planning

Business insights and data mining

Recruiting, goal setting and recognition

Team effectiveness

PROFESSIONAL EXPERIENCE

Netstar, Inc., Bellevue, WA

General Manager, (2015 to Present)

Netstar provides voice, data and cloud services to all size business. Lead overall business for a private telecom agent headquartered in Bellevue WA. $7 million in annual sales across the United States.

Lead the design, enhancement, management, reporting and oversight of the company’s operations.

Develop process and procedures to increase the efficiency of the sales and support teams. Increasing the support teams output by 10%.

Manage the development of a CRM tool using SugarCRM. Resulting in an increase in efficiency within the organization. Optimized the development/deployment plan, saving 35% a year in costs.

Work with telecom carriers to learn product features and benefits while utilizing their portals for efficient management of the provisioning process and customer data analysis.

Responsible for the ordering, provisioning and successful installation of voice, data and cloud services. Zimmer Northwest, Inc., Bellevue, WA

Vice President, Operations (2003 to 2015)

Zimmer Biomet is a global leader in the design, manufacture and fulfillment of musculoskeletal devices and implants. Managed the internal operations for a privately owned medical device distribution company headquartered in Bellevue, WA with $90 million annual sales across four states in the West.

Lead the design, enhancement, management, reporting and oversight of the company’s operations, human resources, risk management and IT infrastructure.

Reporting to the President and CEO with responsibilities of building, implementing, and overseeing the company’s systems, processes, workflows, and procedures while helping to shape and guide the future growth and development of the company. Member of the company’s Executive Committee.

Progression through sales with increasing responsibilities in operations. Kenneth Nicholson ~ Page 2

Produced $50M in growth over ten years while continually outperforming manufacture and industry growth rates an average 0f 8% growth compared to the 3% industry average.

Manage/forecast $275M of inventory and 9,000+ SKUs while supporting four office locations and multiple sales teams serving 250+ hospitals and orthopedic surgeons in four states in the West.

Developed/implemented a computer based scheduling and inventory management program to streamline Days On Hand (top 5% in U.S.) and Days Sales Outstanding (average 3 days less than U.S. average) which contributed to an 18% increase in fulfillment accuracy, 99% on time deliveries, and increased sales planning visibility by 5 days.

Lead a team focused on increasing inventory productivity (12% reduction) and sales growth while decreasing revenue per employee costs (averaging -3%/year).

Supported the development and maintenance of complex compensation plans covering multiple sales channels and geographies.

Accountable to compliance regulations, including monitoring sales activities and product management according to policies and regulations from multiple agencies including the manufacturer and FDA. Oracle Corporation, Redwood City, CA

Server Product Curriculum Manager (1997 to 2003)

With more than 400,000 customers and deployments across a wide variety of industries in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. Assigned to increasing responsibilities in support of Oracle’s innovation and growth by working and managing cross functional global teams and subcontractors to produce quality products within the prescribed timeframe and budget.

Responsible for strategic planning and implementation of Oracle Database Server Curriculum including global courseware planning, demand justification, environment setup, instructor preparation and marketing-- +80% of Oracle University’s Instructor Led Training revenue.

Manage the Oracle University Server Product Management, Data Warehousing and Business Intelligence teams.

Craft and manage an annual budget in excess of $500 thousand dollars.

Delivered product presentations to groups in excess of 2,000 attendees.

Planned and executed an International Curriculum Planning session and a Job Task Analysis to address views concerning education with customer user groups.

Successfully rolled out the Oracle 9i Database Core curriculum with all time high quality results. Education Logistics, Missoula, MT

Seminar Services Manager (1992 to 1997)

Education Logistics, Inc. is the original school bus routing software company and has been providing Routing and Planning software solutions to districts across North America since 1977

Created and developed continuing education seminars for client base. Responsible for seminar creation, topic development, seminar products, location selection, client registration and staff development.

Grew the seminar business from $0 dollars to +$100 thousand dollars annually with margins increasing from 25% to 75%.

Progression through software implementation with increasing responsibilities in management. BOARDS, COMMUNITY ACTIVITIES & PROFESSIONAL DISTINCTIONS

Scout Leader – Pack 429, Bothell, WA.

Eagle Scout, Boy Scouts of America

Executive Board Member, The Grizzly Scholarship Association, The University of Montana

Leadership Development Workshops, Presenter/Moderator – Chamber of Commerce

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