Customer Service Microsoft Office

MELISSA A JONES

Executive Assistant/Junior Accountant

Cell: 301-***-****

Email: *******.*.*****@*******.***

Objective

As an enthusiastic, organized, results driven, team player I’m seeking to provide accounting and customer service support as a Contractor or Federal Government employee in a challenging Contract Specialist, Purchasing Agent, Accounting, or Business Administration position in the DC Metropolitan Area that offers both growth and professional advancement.

Summary of Qualifications

Associates degree in Accounting and proficient in Microsoft Office

Accomplished customer service professional with over 20 years of professional bookkeeping and administrative experience and the proven ability to lead, motivate a team, and achieve results.

Generating corporate achievement through customer-driven satisfaction ensuring that our customer needs are met in a timely, efficient, and professional manner

Pays attention to detail in daily task, and works with a high degree of accuracy in an autonomous environment or management directed capacity at all times performing duties to include purchasing/monitoring supplies, preparing/submitting payroll, maintaining clinic files, and use of office automation.

Professional Experience

September 2016 – October 2016, Knight Federal Solutions, Orlando, Florida

Intelligence Analyst I

Provides intelligence analysis on a dynamic U.S. Government counterterrorism program. Performs in-depth research and analysis on data and writes intelligence reports, adhering to tight deadlines and strict quality guidelines, using numerous U.S. Government databases. Responsible for the analysis and validation of a wide variety of data to support several facets of U.S. Government counterterrorism efforts and contributes to the Intelligence Community's information on potential terrorist threats.

August 1994 – May 2015, OSI Federal Technologies, Inc., Alexandria, VA

Project Manager / Purchasing Agent / Sales / Accounts Receivable & Payable / Office Manager

During my tenure here, my responsibilities transitioned, blossomed, and were promoted to the following:

Project Manager/Purchasing Agent: Generates purchase orders and responsible for purchasing and negotiating materials, equipment, and supplies from over 200 vendors. Evaluates vendor quotes and services to determine most desirable suppliers. Prepares quotes to be sent to the customers upon sales approval. Negotiates discounts directly for large buys with the manufacturers to ensure the customer is getting the best pricing possible. Works with suppliers to resolve missed deliveries, short shipments and pricing discrepancies. Matches vendor invoices with the corresponding purchase orders to receive in the database to prepare the order for invoicing the customer.

Maintains relationships with current, potential, and favorable contacts with current and potential accounts. Sets up new account information, and resolves customer issues/problems. Prepares quotes and sends them to the customers, processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Sales Assistant: Assists sales team with negotiating quotes with multiple distributors. Responsible for all activities in the accounts receivable function. Consulting with business executives to inform them of and sell them on OSI Federal Technologies products and services. Maintains relationships and favorable contacts with current and potential accounts. Requests quotes from suppliers and reviews them for accuracy before preparing a quote and sending it to the customers.

Prepares RFP/RFQ & RFI’s for Information Technology products to submit to the Federal Government or Contractors. Researches products and makes suggestions to the customer, processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. I have worked closely with Niksun, Inc. and The State Department and sold them a minimum of $3mil a year in equipment. I also helped close a $5mil order with Getac, Inc. and General Dynamics Q3 of 2014.

Maintains and records business transactions. Balances ledgers and prepares reports. Performs monthly closing of the company’s financial records, reconciles the bank statement, and posts the necessary monthly journal entries.

Accounts Receivable: Collect on accounts by sending bill reminders and communicating with customers via phone, email, fax or mail. Prepare cash and check payments for bank deposit.

Review each order with corresponding purchase order before invoicing for over 1200 government accounts. Invoice the customer and submit for payment via email, fax, mail or over the internet via WAWF or what is specified in the contract.

Accounts Payable: Receive and verify invoices for over 200 distributors, enter invoices into the system for payment, schedule payments, prepare checks for signature, maintains a checkbook ledger to record all transactions and prepares monthly reports. Works directly with vendors whenever there is a discrepancy on the invoice for quick resolution.

Customer Service Tech: Responsible for resolving end user’s technical issues through phone and help-desk support. Answering and responding to incoming calls, emails, faxes and self-help tickets from clients. Working from office/home providing remote hardware support: printers, desktops, laptops, servers, routers, switches, scanners, cell phones etc. Providing remote software support: operating systems, email, remote connectivity etc. Using our ticketing system, Autotask, to monitor the progress of tickets, communicating the status of the ticket to customers, and documenting the communication in the ticket.

Support customer needs and maintaining a line of communication as those issues are resolved or addressed, performing systems maintenance, resolving issues with IT systems, supporting systems’ general function along with antivirus, backup, anti-spam, and patch software and upgrades, and any tasks assigned to the helpdesk service team as required by operations.

Office Manager: Assistant to the President in a team work environment and atmosphere that’s open, diverse, collegial, and inclusive utilizing my diverse experience, within various authority levels multitasking within the federal government. Continually analyze work processes and recommend ways to improve operations and services. Conduct analyses to identify program issues. Develops/implements remedial actions. Advise the supervisor of recommended policy or procedural changes. Responsible for answering a multi-line telephone and general office duties. Preparing budget estimates, order office supplies, compile budget submissions into final form, and prepare periodic reports

Education

May 2006, Associates degree in Accounting achieved, Strayer University, Washington, DC

Studied a broad base of business knowledge: valuable communication and planning skills, a global context for business decision making, and mastery of the foundational skills.

Skills

Serve as the SMS works side-by-side with Federal clients, as a trusted, long-term partner with the ability to utilize my verbal, interpretive and written communication skills to communicate effectively with a variety of audiences, prioritize and execute task in a high-pressure, fast-paced environment

Highly self-motivated, strong computer software skills in Microsoft Office, excel skills and proficient

Equipped with the knowledge of personnel management and administrative support and ethics surrounding the reporting and disclosure of financial information

Knowledge of price negotiation, supply chain management, client services, account management, sales evaluation, new vendor procurement, budget, supply purchasing and expenditure monitoring an all aspects of financial accounting from basic payables/receivables and accounting for multi-national operations with the leadership to help solve their most pressing and complex problems

Excellent reading comprehension skills and the ability to quickly identify key information

Detail-oriented with proficiency researching, analyzing and prioritizing information

Strong problem-solving, analytic and written and oral communication skills

Strong interpersonal skills and the ability to work well both independently and in a team environment

Basic computer skills, including a willingness to manipulate multiple applications and databases

Willingness to successfully complete mandatory training courses and periodic quality assurance reviews

Ability to work in a dynamic environment, juggling concurrent tasks and meeting deadlines

Computer: PC Operating Systems, Microsoft Office, Outlook, Internet, FACTS, Nuance PDF converter Pro

References Available Upon Request

Contact this candidate