Providing Leadership, Productivity Improvement and Maximizing Profits
Resume:
Richard Terroe
Providing Leadership that Generates Streamlining Processes, Profit and Productivity Improvements
San Francisco, CA 94112
**********@*****.***
EXPERIENCE
C2F Services Corporation -Microsoft IT Venture Integration Team, Redmond, Washington – Strategy & Operations Management Consultant.
May 2017- PRESENT
Program Operations and Strategic Management for the Microsoft IT Venture Integration Team. Responsibilities include Internal Relationship Development and Strategic Plan Implementation for Microsoft Corporate Venture Integration Team and Microsoft Engineering Teams.
Posh Technologies, LLC and Zensa, LLC, Redmond Washington Chief Operating Officer
JUN 2015- April 2017
Program Operations and Strategic Leadership. Online and Mobile Product Development Management. External and Internal Relationship Development and Strategic Plan Implementation. Workforce Planning.
Microsoft Corporation, Redmond Washington Sr. Director, Business Operations & Strategy
SEPT 2002- DEC 2014
Responsible for multi-project budgeting over $90 million; overseeing high level Executives Rhythm of Business (ROB) with direct report to Microsoft IT CIO. Managing 2 teams (Operations and Marketing) with 3 direct reports. Scope of accountability included year-over-year budget planning, Organizational Commitments, Workforce Planning Management, Share Commitments and Individual Commitments Management, managed ad hoc financial analysis for over $570M Organizational Budget, Organizational Scorecard Metrics Management, KPI’s and OKR’s Management, Organizational Vendor Management Process, Marketing and Communication, Organizational Headcount, Programs/Projects portfolios management and analysis across cross-multiple functional stakeholders and leaders, and CTO’s executive engagements.
Microsoft Corporation, Redmond Washington Business Analyst Manager
DEC 1998 - SEPT 2002
Responsibilities included managing three organization’s budgets; vendors’ and employees’ headcounts totaling $335MM with over 500 employees and over 700 vendors in 6 different countries (USA, India, China, Singapore, UK, and Germany). Created bi-weekly Executive Review Dashboards containing Budget Spend Review Summary, Vendor Spend, Forecast Accuracy chart, Program Summary and Resource Summary across 6 countries.
EDUCATION
University of Washington, Seattle WA Ph.D Biochemistry
SEPT 1995 - JUL 1998
Winner of UW National Advance Doctoral Thesis: “Sodium and Potassium Transport within Mitochondria” (US. Patented #US-521RE1428002011SSMTED)
Harvard Business School, Cambridge MA M.B.A
SEPT 1993 - JUL 1995
Summa Cum Laude.
Harvard School of Public Health, Cambridge MA M.P.H
SEPT 1993 - JUL1 995
Summa Cum Laude.
Seattle University, Seattle WA B.A General Sciences and Business Administrations
SEPT 1989 - JUL 1993
Summa Cum Laude.
PROJECTS & ACCOMPLISHMENTS
Planning and Execution of large scale enterprise transformation:
Improved and implemented the end to end Operational processes for–PoshTechnologies, LLC and Zensa, LLC. Revised and improved all departments’ documents processes: HR (Employee Handbook, Offer Letter, Management as well as employees’ Onboarding, and Medical/Dental/Vision Insurance Health Plans. Improved company Health Plan Coverage giving 12% savings to overall company Healthcare Plan costs. Managing entire Zensa Sales Team – Created a Customer Engagement Tracking System and integrating it to Salesforce engine to create larger, faster and more accurate customer database, thereby increasing the number of Staffing Placements to 47% and Sales Revenue Reporting up to 35% in the 4th Quarter -Dec 2015.
Online and Mobile Product Developments (Posh Technologies, LLC): Managed various teams for the development of and implementation for the go-to-market plans for all the 3 major mobile and online Apps products ((i.e. AppInteract, uReporter and Productivity Suite)
Managed the overall Development Team, Engineering Team and Marketing Team for Posh Technologies LLC. Prioritized work by analyzing costs, project schedule, customer benefit, and IT estimates.
Provided analysis and recommendations for potential new features, optimizations, and other methods to improve the overall end-user experience.
Managed the manages stakeholder relationships to provide transparency on products roadmaps and how work were being prioritized
Actively seek-out and developed cross divisional relationships to ensure the user experience was supported across various digital channels
Defined and analyzed comprehensive metrics to inform the success of products post implementation, provided course correction and improvement and ongoing strategic planning
Measured the performance product based on operational goals and key metrics.
External Relationship Development: Managed and cultivated existing relationships with funders to secure and expand recurring revenue streams.
Publicly represented PoshTechnologies, LLC and Zensa LLC with the media and external constituency groups including community and private organizations and built excitement for the 2 companies’ missions.
Strategic Plan Implementation (PoshTechnologies, LLC and Zensa, LLC): Provided programmatic leadership and input for all strategic plan implementation processes with Senior Leadership team and staff. Coached program directors as they implement the strategic plan and transition program operations.
Developed and implemented a system for tracking and reporting on the progress of the strategic plan implementation.
Participated in setting the strategy overall product pricing and client billing for services and on-going products or features. Presents recommendations to the 2 Companies’ Steering Committee, Segment Pricing Committees, Investment Decision Council or other approving bodies
Supported business development teams in contract negotiations, Request For Proposals (RFP’s) and other proposals. Reviewed contract specific pricing, financials, key business terms, and provides ad-hoc analysis for focus areas (e.g., new customer pricing, gain share arrangements, retentions/renewals, and the implementation of pricing strategies). Acted as the senior representative with all stakeholders for pricing, financial, business and consultative matters as needed.
Oversaw teams that support the development of business cases for all PoshTechnologies’ products and services and associated KPIs to measure/track and thereafter monitored and analyzed products/services for direct and indirect profit contribution. Encompasses the activity of managing revenue expectations and outcomes achieved through budgeting and strategic planning processes
Development of Microsoft IT Vendor Procurement Process. Worked together with Microsoft Procurement and Corporate Legal & Compliance. The new process successfully integrated multiple tools into one single vendor procurement tool resulting in a faster, more agile process: this produced an 87% increase in efficiency.
Interactive Microsoft IT Vendor Account Management Dashboard: consisted of over 2000 vendor personnel and 32 different vendor companies. Created an interactive spreadsheet showing a single dashboard-view of Vendor Account Management Dashboard Spreadsheet which detailed vendor personnel name, companies, associated with costs vs. budget and forecast, milestones deliverables for multiple projects, and organizational and or project priority. Resulting in a clear and strategic vision to manage the vendors’ costs, projects and timelines at a glance. This spreadsheet was later leveraged across Microsoft’s IT business management teams.
Large-scale Acquisitions (Microsoft IT). Ranging from $100MM to $8B deal size. Led teams on integration of Skype ($8B), Yammer ($1.2B), and Nokia ($7B) into Microsoft. These integrations influenced transformation of Microsoft business and process around Consumer Acquisition, Communication, Engineering and Supply chain.
Microsoft IT Team Operational Dashboard for Organizational Commitments, Mission and Vision by deriving employees’ RACI to achieve resource alignment to commitments and budget; resulted more productive and collaborative working environments in year over year improvements on Work Health Index (WHI), while accomplished organizational goals and commitments within fiscal year target budget.
Microsoft IT Marketing and Communication Team SharePoint Site: produced quarterly rhythm Newsletter and monthly rhythm Newsflash using integrated systems that create easy and friendly User Experience (UX) interface thereby increasing the site communication NSAT to 82%; team communication updates and the site utilizations from 23% to 97%.
Microsoft IT Lower Cost Vendor Management Model: worked with Microsoft Procurement, IT Vendor Compliance team and each vendor company; enabling retention of positions during the budget crunch, resulting in the ability to successfully support several major releases during the year without delays or interruptions. Created an organizational budget saving of $10.9M (28% cost saving of the fiscal year budget).
Microsoft Datacenter consolidation and virtualization Efforts: resulted in $30MM of savings: Led server consolidation of 14,000 agent servers to centralized datacenter resulting in a significant cost reduction. Led the data center outsourcing to a managed vendor reducing cost and increasing efficiency.
Microsoft IT Organizational Work Health Index (WHI) and Key Performance Indicator(KPI) Management: initiated targeted morale events, group discussions, trainings, and conducted quarterly team polls resulting in the following increases: 2% in 2008, 12% in 2011, 20% in 2012 and 37% in 2013.
Identified and implemented multiple system upgrades despite budgetary cuts which led to increased overall business satisfaction and productivity/performance (KPI) in the organization.
Microsoft IT – Technology Office Year over Year (YoY) and Mid-Year Organizational Financial Planning Processes: drove budget consistency; resulting an organizational budget scorecard metric “green” status -on budget, for more than 10 consecutive years.
Financial Forecast: drove 99% to 100% accuracy on budget forecasts year over year resulting in favorability in the year-over-year end budget; despite numerous major budget cuts and unexpected increases of organizations deliverables.
1167 Munich Street San Francisco, CA 94112 **********@*****.*** 206-***-****
SKILLS & CERTIFICATIONS
Vendor Management
Organizational Workforce Planning
Change Management: ADKAR Model
Strategic Management, Performance & Productivity Improvement
Cross Functional Teams Management Across Multiple Level
Microsoft Suites
Microsoft Certified Business Management Solution Specialist - Finance Dynamics AX
Microsoft SQL Certified: MCSE Business Intelligence
SAS, EpiInfo, MINITAB, Freelance Graphics.
M&A
People Development, Coaching, Organizational Development
Solutions and Results Oriented Thinker
Product Development (Online and Mobile)
Team Player
AWARDS
Microsoft IT Excellence Individual Awards Recipient: “Connect the Company” -2009, 2010 and 2012
Microsoft IT Pro Award Recipient -2009, 2010 and 2011
Microsoft IT Gold Star Award - 2008 and 2010.
LANGUAGES
Fluent in English and Bahasa, Conversational: Chinese (Mandarin and Cantonese), French, German, Arabic and Hebrew
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