Manager Project
Resume:
R A N D L E A. H E N R Y
***********@*****.***
EXECUTIVE PROFILE
Accomplished Security, Audit, Risk and Compliance Executive with several years’ experience developing and directing solutions for complex, multidimensional problems within the Information Technology and Systems Sector. Expertise lies in directing strategy for current and future technologies; establishing policies and procedures that drive impact for short and long-term objectives; and incorporating analytics to create systems that enhance, measure and monitor performance. Strong, decisive change-agent with persistence to lead innovation, manage and motivate internal and external teams, and determine long-term systems needs for enterprise clients. Extensive experience leading high-priority client security risk projects for end-to-end solutions resulting in Multi-Million and Billion- dollar contract renewals and savings.
PROFESSIONAL HIGHLIGHTS
ACCOUNT SECURITY OFFICER/EXECUTIVE, Internal Risk Management Hewlett-Packard Jan. 2011 – Present
Promoted to Global Security Audit, Delivery, Compliance and Governance Director to oversee all principal customer accounts, including all security-related governance, compliance and quality of operational delivery for internal and external stakeholder operations. Provide leadership for Security and IT Risk program planning, reporting, and prioritization.
Led the design and institution of 5+ company-wide initiatives to-date that include: PCI account governance supporting audit, Audit Insurance, Data Center Facility audits, Infrastructure Readiness and Disaster Recovery Programs.
Manage over 10K direct and indirect reports across delivery, program, security and financial departments. Leverage global resources and lead cross-functional teams to ensure solutions are consistently delivered and customer support is a priority; resulting in recent corporate cost savings of over $400M.
Implement network and intrusion protection and detection services; recommend portfolio services to enhance network, intrusion and detection protection services to support SOC1, SOC2, HIPAA and PCI controls.
Restore and mediate ‘Red Account’ Client trust; resulting in large yield contract renewals.
Allocate offshore resources and convert associate support models that leverage technical acumen and support financial objectives.
Own technology advancement strategies and forecasting; support market intelligence efforts to secure competitive advantage.
Maintain and support technological infrastructure that optimize performance and ensure systems and platforms are in place to improve CX.
Collaborate with stakeholders to align IT functions and strategic corporate goals to ensure audit compliance enterprise wide on customer supported contracts.
AWARDS
Bias for Action Award (SOX Audit recognition), HPE 2016
Making a Difference Award (Customer Security Delivery recognition): Client Partner, HPE 2015
Leading the Way Award (E&Y SOC1 Audit Recognition), HPE 2013
[Recognizes 10 performers company-wide for exemplary performance]
SENIOR PROJECT MANAGER, CONSULTANT, TargetBase Jul. 2010 – Dec 2010
Provided guidance and project management for the Client Service, Strategic Business Analysis and IT departments. Interfaced with external customer teams and vendors for both pharmaceutical and energy related programs.
Developed and managed project budget allocations and expenditures. Ensured technical and development requirements were communicated for proper software validation and testing.
Led the Project Management improvement initiative to create a $5M technology infrastructure redesign project for large energy and gas company.
Responsible for leading teams through design, test and roll-out of IT operational controls and process monitoring, provisioning automation tools, client dashboards and additional self-service technologies.
VP OF STRATEGY & TECHNOLOGY, Anres Technology (Precision3) Jan. 2009 – Jul. 2010
Director and architect of the Project Management Office (PMO) for both entities, Precision3 and Anres. Responsible for evaluating and maintaining information system technologies, including networks, security and controls.
Accountability for training and supporting end-users, researching and implementing new technologies, establishing best practices, and maximizing return on technology investments.
Pioneered a new MLM solution; worked through requirements, RFP and vendor selection, procured services and implemented proprietary software package; realizing an 18% annual savings in licensing and decreasing support costs by an additional 15%.
Advised Directors and VP’s across all business units for operational improvements, process definition and performance audits for internal projects and programs.
Supported financial and budget reviews, definition of call center performance matrix, fulfillment processing performance, vendor selection and management, fulfillment goals and Program Management for IT, Marketing, Finance and Operations departments.
Enhanced productivity for 6 departments through a value driven organizational model identifying and implementing a legacy Back Office replacement to a web-based interface application based on an Oracle database.
Established and managed new pilot program conversion and implementation through project budget completion and approval process, hardware and software installation, data migration, quality assurance, and change management.
Charged with the successful course-correction of a Financial Program that was one year over initial implementation date and exceeded original budget allocations by 200%; directly managed development resources, Users and Implementation teams across India, Mexico and the United States.
PROGRAM MANAGER, OPERATIONS, Current Energy/RFM ALEIER Sep. 2007 – Dec. 2008
Provided guidance and strategic vision to all levels of management and operational direction to department and functional leaders. Managed Salesforce.com for the corporate CRM data integration from Legacy Systems.
Developed, tested, implemented and deployed Energy Software System that calculated Consumer Daily Savings, energy reporting, bill auditing and site monitoring; increasing customer savings over 15% per site. Reviewed and audited implementation and installation processes for Energy Management Installations; identified and restructured installation labor allocations to realize a cost savings of 12% per installation.
ENTERPRISE PROGRAM AND ACCOUNT MANAGER, Keste Nov. 2006 – Aug. 2007
Provided leadership and direction for Pre-Sale and Post-Sale upgrades, patches, conversion and implementation for Oracle Order Entry and Order Management, Bill of Materials and Custom Extensions.
Directed SME, Users and development teams to deliver complex Oracle services.
Analyzed and executed contract creation, rate schedules, program planning and full SDLC management
PRODUCT MANAGER, FINANCIAL APPLICATIONS, Retalix Jan. 2005 – Jul. 2006
PMO SENIOR PROJECT MANAGER, CLIENT SERVICES Jan. 2004 – Jul. 2006
Provided leadership and direction for Tier1 clients in the areas of conversion and implementation, software development, contingency planning, risk management, architecture and Infrastructure Planning and customer skills enhancement on the Retalix Point of Sale. Directed project change requests, issue management, SOW, resource allocation and work-load prioritization.
Accountable for onsite and remote customer support to troubleshoot and resolve both hardware and software issues for both single server and multi-server environments.
Provided internal and external customer and training for both Retalix’s StoreLine and StorePoint applications, SCO on NCR, IBM and U-Scan hardware and MTX and First Data payment solutions.
Led and directed project managers and teams through design and conversion implementation from Retail Accounting to a Retail Cost (weighted average) accounting system.
PMO, CORPORATE & IT SENIOR PROJECT MANAGER, Excel/Vartec 2000 – 2003
Planned, developed, tested and implemented a new Commission system to pay Independent Representatives in the US, Canada and United Kingdom; managing project budget of over 11K billable hours resulting in a financial impact over
$700K.
Directed the build of a new reporting database that delivered new infrastructure producing monthly IT and Marketing operational reports; directly managed project progress, milestones, changes and communicated weekly project status to stakeholders.
Delivered the on-time and under budget full development and delivery life-cycle of new IT billing system and infrastructure allowing online customer data entry; management, operational, and control report generation, and an automated extract file sent directly to print for billing purposes.
Implemented voucher promotion program that increased Independent Representative recruitment and created new functionality to discount registration fees for promotions; effectively doubling IR recruitment.
EARLY CAREER SUMMARY
INTERNET OPERATIONS SUPERVISOR, PRODUCT MANAGER, Optel
STORE MANAGER, Footaction
ACCOUNTANT, GTE
DEGREES
Bachelor of Science, Psychology Collin College Presently attending Major: Psychology
Bachelor of Science, Accounting University of Texas 1997 Minor: Business
TRAINING & CERTIFICATIONS
e-Careers CISSP Training
CISSP Certification training (currently enrolled)
PMP Training Class
Crosswind 2007
[Bootcamp for the Project Manager]
PMP Training Class
Institute for Learning, Inc. 2002 [The Project Management Certificate Program: The Kerzner Approach to Project Management Excellence]
Nortel Telephony Certification
MasterComm Telephony 101 2000
Front Line Management Program
Southern Methodist University 1999
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